Experience

Wunderman Thompson Netherlands

• Netherlands
• Professional Services
• 100 - 200 Employee

• Senior Solution Architect & Team Lead

  • Jul 2017 - Present

  As a Team Lead I'm responsible for a client team of 10-15 people, containing both SFMC Solution Architects as well as Salesforce Implementation Consultants (SFDC).

• Senior Solution Architect

  • Apr 2017 - Jul 2017

• Solution Architect

  • Apr 2015 - Mar 2017

  A Solution Architect is responsible for leading the process of analyzing the customer’s business requirements, architecting an appropriate solution and blueprinting appropriate solutions within the Salesforce Marketing Cloud platform. Ensuring that the final solution is delivered in accordance with quality and specification requirements, the Solution Architect typically engages in the following activities: detailed requirements gathering, solution design, architecture and solution blueprinting.My main focus is on the Salesforce Marketing Cloud, Social Studio, Salesforce CRM, Marketing Cloud Connect (connection between SFMC and SFDC) and Social Studio Automate. Show less



Qberhood

• Netherlands
• Advertising Services
• 1 - 100 Employee

• Customer Experience Manager

  • Jun 2013 - Mar 2015

  Responsible for the Customer Experience at Qberhood. Focus on two main tasks: converting potential customers via (online) software demonstrations and reactive (support via multiple channels) and proactively (demo videos, Knowledge Base) respond to requests/questions of existing customers.An important part of customer experience management is translating feedback from users into bug reports and feature ideas/improvements. The close collaboration with the development team and the UI / UX designer is therefore of great importance.In addition, as a second employee of Qberhood (formerly SocialSensr), I had various, diverse tasks from the start:- (online) marketing communication (email, social media etc.)- Content website Qberhood- Quality Assurance/tester software- Market research / Competition analysis SMMS market- Organize and participate in product development brainstorms Show less

• Marketing Intern

  • Jan 2013 - Jun 2013

  In addition to the support that came with the start-up of the social media management software, I also carried out my graduation research commissioned by Qberhood (formerly known as SocialSensr). In my thesis, I gave advice on the marketing strategy for Qberhood. The emphasis in this advice was on the positioning and distribution of Qberhood. through qualitative research with about 15 business publishers as respondents, I have further investigated the possibilities of a distribution partnership with business publishers. Show less



De Haagse Hogeschool / The Hague University of Applied Sciences

• Netherlands
• Higher Education
• 700 & Above Employee

• Student editor Link, magazine of HHs

  • Jan 2012 - Jun 2013

  Role included both writing articles for the magazine as well as writing web articles for Link Online Role included both writing articles for the magazine as well as writing web articles for Link Online



Boosty, Thoughtful Food

• Service Employee

  • Sep 2010 - Jun 2013



Alterego - HIGH IMPACT BRANDING AGENCY

• Netherlands
• Advertising Services
• 1 - 100 Employee

• Marketing Intern

  • Apr 2011 - Jul 2011

  Market research on customer satisfaction, support of the social media department, assistance with the Libelle Zomerweek and the Vinos de España Wine Trade Fair, support of running projects. Market research on customer satisfaction, support of the social media department, assistance with the Libelle Zomerweek and the Vinos de España Wine Trade Fair, support of running projects.



Mise en Place

• Staffing and Recruiting
• 300 - 400 Employee

• Marketing Executive (Location: Den Haag)

  • Apr 2008 - Aug 2009

  Recruitment and selection of new employees, responsible for all promotional activities, external communication, sponsoring, organizing all internal activities, organizing national actions (both internally and externally) and carrying out graphic activities.

• Project Manager

  • Jun 2006 - Apr 2008

  Ensuring the staffing of all new and running projects (both quantitatively and qualitatively), responsible for logistics and transport of all running projects, selection of new employees, and conductingprogress, performance and appraisal interviews employees.



Cafe M'n Ex

• Den Haag

• Marketing Executive & Graphic Design

  • 2008 - 2009

  Promotional campaigns, sponsoring, raising brand awareness within The Hague, designing house style (from menu cards to flyers), design website. Promotional campaigns, sponsoring, raising brand awareness within The Hague, designing house style (from menu cards to flyers), design website.



Mise en Place Den Haag

• Project Leader / Trainer

  • 2006 - 2008

  Managing groups of students ranging in size from 8 to 100 people, meeting and evaluating with the project leader team about staff performance and evaluation projects for the clients. Providing basic and advanced training to students to serve as catering and kitchen staff.

• Service Employee

  • 2004 - 2006

  Operating in the higher hospitality segment (hotels, caterers, embassies, etc.), kitchen staff at large caterers, hotels and high-level dignitaries at home, supervising new service employees and evaluation with the project leader team.