Experience

Credit Life NL

• Netherlands
• Financial Services
• 1 - 100 Employee

• Director of Operations & IT

  • Mar 2023 - Present



Credit Life AG - Rheinland Versicherungs AG

• Amsterdam, North Holland, Netherlands

• International Operational Manager

  • Aug 2013 - Present

  Insurance policy administration and Claims; Life, Disability and Redundancy for the Dutch operation as well as for the Italian and Polish. Achievements: 2020 Lead of project “One Office”; Office relocation and fusion with our sister company Callas to one newly decorated Family home. 2019 staff recruitment and Team building of CreditLife’s own medical underwriting team. Team activation as per 11/2019 for Life cover insurance applications 2018 Contributed in analysis, design, testing and completion of the MyCreditLife, customer facing automated underwriting system. Powered by a Board approved mayor investment, team effort of MucRe – Axell claims and a faithful system specialist. 2017 Initiated, selected, contracted an IT architecture company for the set-up of Predictive medical underwriting – modelling and execution system powered my MucRe Show less



RheinLand Versicherungs AG

• Germany
• Insurance
• 1 - 100 Employee

• Manager Operations

  • 2013 - 2016

  Insurance policy administration and Claims; Life, Disability and Redundancy for the Dutch operation Secondary; Office-, IT Infrastructure-, HR- Facility and Financial management Worked closely with Sales, internal and external, to develop and define operational processes Business development via pro-active approach Achievements: 2013 Exploration, Selection, entering contractual relationship and complete the set-up of a new office in Amsterdam. Insurance policy administration and Claims; Life, Disability and Redundancy for the Dutch operation Secondary; Office-, IT Infrastructure-, HR- Facility and Financial management Worked closely with Sales, internal and external, to develop and define operational processes Business development via pro-active approach Achievements: 2013 Exploration, Selection, entering contractual relationship and complete the set-up of a new office in Amsterdam.



BePartners

• Consultant

  • May 2013 - Aug 2013



The Warranty Group

• United States
• Insurance
• 300 - 400 Employee

• International Manager Operations, MT member Mainland Europe

  • Oct 2004 - Feb 2013

  the warranty group europe [Amsterdam ZO, Netherlands] International Manager Operations, MT member Mainland Europe Tasks 2011 • Operational set up for Fiat Group Extended Warranty program over 18 countries • Devellopment and roll out of new Core IT, WLS, system for Mainland Europe Achievements • Successfully managed campaigns with partners like ING, Santander, Toyota, Fiat and SwissLife • Established and maintained relationships, never lost a client on poor performance • Defined and standardized operational processes and team set-up • Developed operational strategy to replace country managers • Integration of Dutch, Belgium and German staff into 1 center of excellence in Velp. • Successfully implemented Sales and Operational IT systems in 17 countries, tripled production capacity • Worked directly with CEO, Legal Council and Underwriting Director to define sales Strategy and Budget • Successfully passed yearly SOX, Internal and external audits. Secondary • Mainland Europe budget responsible, yearly revenue 180 mil. Gross Premium • Staff responsible, 76 people divided over 6 centers of excellence in various phases of development • Close down of local offices in Amsterdam, Brussels and Frankfurt and the re-location to Velp • Provide optimization services to our top clients as Banks, Financial Institutions, Car and A&T manufacturers • Guide sales and local management on operational and policy guidelines Per Nov 2006 the warranty group became a stand-alone company with the Onex Corporation (TSX:OCX) as main shareholder. The warranty group was previously known as AON Warranty Group and part of the AON Corporation (NSE). Show less



AON Warranty Group

• Head of Administration CPI Benelux, MT member Benelux

  • Nov 2002 - Oct 2004

  Successfully managed campaigns with partners like Postbank, KBC, RBS and Peugeot• Worked closely with Sales, internal and external, to sell and define operational processes• Development and implementation of a new worldwide mainframe applicationSecondary•Benelux budget responsible, yearly revenue 60 mil. Gross Premium•Staff responsible, 25 people • Business development via proactive approach• Responsible for the in-and outbound call center

• Head of Administration Netherlands

  • Nov 2001 - Oct 2002

  • Worked directly with Sales Director Netherlands to define overall strategy• General operational management & HR responsible• formalization and visualization of operational processesSecondary• Customer services• Staff responsible, 11 people

• Account manager

  • Apr 2001 - Oct 2001

  • Account management Ford, Interbank, Peugeot and Citroen Finance • Generate new business Secondary• Analyze client-, target-, reach- and response information• Expand existing national channels and development



Jan de Rijk Logistics

• Netherlands
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Key Account Manager

  • May 2000 - Mar 2001

  • Account Management for Emirates and Japan airlines cargo • Analyze client-, target-, reach- and response-information Secondary • Road transport planning for Im-and Export cargo • Expand existing international channels and development • Customer services • Account Management for Emirates and Japan airlines cargo • Analyze client-, target-, reach- and response-information Secondary • Road transport planning for Im-and Export cargo • Expand existing international channels and development • Customer services



Balkende Aircargo

• Office Manager

  • Dec 1998 - Mar 2000

  • Project Intermodal rail shuttle • Cargo and sub contractors’ administration Secondary • Road transport planning for Im-and Export cargo • Expand existing [inter-] national channels and development • Customer service • seconded, for 3 months, with Korean Airlines Cargo • Project Intermodal rail shuttle • Cargo and sub contractors’ administration Secondary • Road transport planning for Im-and Export cargo • Expand existing [inter-] national channels and development • Customer service • seconded, for 3 months, with Korean Airlines Cargo



Skylink Handling BV

• Office Manager Customer Services

  • Apr 1991 - Dec 1998

  • Successfully managed relations with partners like Emirates, Japan Airlines and Cathay Pacific • Staff responsible 10 people • Customer services for all clients, customs and authorities • Account management, quality control, tracking & tracing Secondary • Road transport planning for Im-and Export cargo • Practical development of the new administrative IT system • Successfully managed relations with partners like Emirates, Japan Airlines and Cathay Pacific • Staff responsible 10 people • Customer services for all clients, customs and authorities • Account management, quality control, tracking & tracing Secondary • Road transport planning for Im-and Export cargo • Practical development of the new administrative IT system



Nippon Express USA

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Co-operator Export

  • Mar 1990 - Apr 1991

  • Planning and handling of Im-and export cargo • Handle export documentation and airway bills at customs and handling companies • Planning and handling of Im-and export cargo • Handle export documentation and airway bills at customs and handling companies



Eurotextiel

• Sales Representative

  • Mar 1987 - Jan 1990

  Worked directly with CEO to define sales Strategy • Successful purchase and sales of textile stock lots Secondary • Administration and logistic handling Worked directly with CEO to define sales Strategy • Successful purchase and sales of textile stock lots Secondary • Administration and logistic handling



Dutch Militairy Services

• Corporal

  • Jan 1986 - Mar 1987

  Patrol leader site security Patrol leader site security