Experience

Society of Later Life Advisers

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Operations Director

  • Jun 2022 - Present

• Operations Manager

  • May 2015 - May 2022

  I am responsible for the admin infrastructure of SOLLA, ensuring that all runs smoothly, developing new systems and streamlining existing processes to improve both internal processes and members experience. I am also responsible for the website, marketing, events programme development and for the event management of the SOLLA National Conference.



Upstream Ltd.

• United Kingdom
• Business Consulting and Services

• Operations & HR Manager

  • May 2011 - Dec 2014

  As a member of the senior management team, reporting directly to the MD, I was responsible for managing all operational areas of the business, including HR, office management and finance. I set up and implemented all HR systems and processes, managed the recruitment of 50+ staff (including full and part time, temps, apprentices, and freelance roles) and dealt with staff related matters including disciplinary, dismissal and redundancies. I managed the teams responsible for the delivery of all client work, including the distribution and monitoring of workload, deadlines and budgets. I was responsible for facilitating the smooth running of the office, including responsibility for health and safety, IT systems and office facilities, and financial management, including production of all sales invoices and authorisation of all bill payments. In addition to this, I was sole account manager for two profitable clients, developing good long-term relationships, up-selling services and ensuring we delivered quality work which maximised their online presence and supported their business requirements. Show less



Self Employed

• Real Estate
• 1 - 100 Employee

• Freelance Project Management and Event Production Work

  • Jan 2011 - May 2011

  Several short-term roles, including setting up online training and providing detailed summary reports from a large set of data for a recruitment and training company, and setting up systems and procedures to improve working practices and increase efficiency and productivity for a technical audio-visual installation company. Several short-term roles, including setting up online training and providing detailed summary reports from a large set of data for a recruitment and training company, and setting up systems and procedures to improve working practices and increase efficiency and productivity for a technical audio-visual installation company.



Memralife Group (Creative Resource Division)

• Head of Resource Management

  • Jun 2009 - Dec 2010

  The division is an independent record label and book publishing company. As a senior manager I was jointly responsible for the strategic development of the department, identifying new areas of business and growing the portfolio of products. My day-to-day responsibilities were to oversee the production of all products, from initial conception, through the production process to final completion, manufacturing, and distribution into the sales network. At any one time I was responsible for managing the production of around thirty products, all at difference production stages, ensuring that all are being done within agreed budgets and deadlines, and to a high standard. The key areas of my responsibilities included chairing initial ideas/concept meetings, meeting clients to identify requirements, researching new concepts and areas of business, writing briefs and proposals, assessing the commercial viability of products, setting and monitoring budgets and deadlines, and managing the artwork design processes. I was also the central communication point with all those involved in each product, including internal staff, external contributors and stakeholders. Show less

• Head of Systems and Quality Assurance

  • Jan 2009 - Jun 2009

  Following a company merger, significant areas of the systems, data and workflow of the two companies needed to be aligned. I was responsible for analysing the requirements and developing strategies regarding all systems in the company, including research, monitoring effectiveness, problem-solving, implementation and training.



Spring Harvest

• United Kingdom
• Religious Institutions

• Head of Youth & Student Programme / Youth Programme Manager / Co-ordinator / Administrator

  • Jun 2000 - Dec 2008

  I was responsible for developing the programme content, budget and team recruitment for the youth and student programmes for the company’s annual 16-day event, and was one of two people responsible for all onsite management of this event, attended by 21,000+ delegates. I also set up and delivered an annual weekend conference for 1500+ delegates, with responsibility for all areas of the conference planning and onsite event management. When promoted to Head of Department in 2006, reporting to the CEO, I was responsible for the direction of the department, staff line management, recruitment and development, budget proposals and management, and relationships with external stakeholders. As a member of the Senior Management team my role also included inputting into the day-to-day running of the company, strategic planning and decision making for company-wide policies and practises. Show less