Experience

Emirates Group Security

• United Arab Emirates
• Airlines and Aviation
• 100 - 200 Employee

• Aviation Security Trainer

  • Jun 2021 - Present

  In addition to my performance management duties, lead customer service and safety and Security responsibilities as an Inflight manager/Purser, I am also an Aviation Security Trainer. Key Contributions: • Delivering high-impact and competency-based training programs that equip the Flight and Cabin Crew with skills to safeguard all customers, staff and assets against acts of unlawful interference, in line with Group Security’s Vision, Mission and Values. • Preparing all course… Show more In addition to my performance management duties, lead customer service and safety and Security responsibilities as an Inflight manager/Purser, I am also an Aviation Security Trainer. Key Contributions: • Delivering high-impact and competency-based training programs that equip the Flight and Cabin Crew with skills to safeguard all customers, staff and assets against acts of unlawful interference, in line with Group Security’s Vision, Mission and Values. • Preparing all course materials, training aids and equipment in advance as stipulated in the Lesson Plans and Professional Development Portfolio resulting in the consistent delivery of training. • Evaluating learners and preparing end-of-course and practical assessment reports to inform the need for conducting feedback sessions with individual learners regarding their performance in training and the ongoing development plans to further support individual learning development. • Monitoring, guiding and coaching trainees on their performance and availing them resources in a mentoring role, to support their individual learning process. • Identifying and relaying feedback/suggestions on the security course material to the relevant Training Specialist to ensure programmes remain relevant, up-to-date and accurate. • Collaborating with the Training Specialist in the design and development of training programmes by conducting Training Needs Analysis and adapting and improving the training course material to meet the diverse learning styles of a multi-national audience. Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Flight Purser

  • May 2008 - Present

  As a Flight Purser, I oversee cabin crew operations and interact with multi-cultural, multi-generational crew and customers, in a cross-cultural workplace. Key Contributions: • Maintaining optimal standards of in-flight safety and security in line with corporate requirements, Local Civil Aviation, Government requirements and international standards. • Overseeing seamless flow of cabin operations through constant communication with the Flight Deck crew throughout the… Show more As a Flight Purser, I oversee cabin crew operations and interact with multi-cultural, multi-generational crew and customers, in a cross-cultural workplace. Key Contributions: • Maintaining optimal standards of in-flight safety and security in line with corporate requirements, Local Civil Aviation, Government requirements and international standards. • Overseeing seamless flow of cabin operations through constant communication with the Flight Deck crew throughout the flight. • Providing timely and motivational briefing sessions to the crew with the goal of creating and maintaining a dynamic team of skilled individuals on single or multi-sector flights and achieve a common goal. • Allocating man-power resources appropriately after considering various factors including job grade, skill level, special qualifications, languages and customer profiles/numbers. • Coaching, guiding and directing all team members to ensure that safety, security and customer service standards are met as required. • Completing performance reviews of crew members and provided feedback on areas of improvement. • Drafting 100% accurate reports that document customer information for use in enhancing customer experience. • Ensuring customer complaints are fully investigated, managed effectively and appropriate service recovery is applied. • Acting as a Brand and Customer Ambassador that portrays a positive and professional image of the company. • Guiding cabin crew on how to appropriately conduct themselves while on duty to promote a professional image of the company.

• Senior Flight Stewardess | Cabin Supervisor

  • Jan 2002 - May 2008

  Dubai In this capacity, I delivered the "world's best Inflight Experience to multicultural customers through collaborating with culturally diverse team members and combining different talents to oversee the seamless running of cabin operations. Key Contributions: • Promoted the company’s image through overseeing proper presentation of the cabin crew while overseeing the provision of stellar customer service. • Ascertained that the highest standards of safety and security are maintained… Show more In this capacity, I delivered the "world's best Inflight Experience to multicultural customers through collaborating with culturally diverse team members and combining different talents to oversee the seamless running of cabin operations. Key Contributions: • Promoted the company’s image through overseeing proper presentation of the cabin crew while overseeing the provision of stellar customer service. • Ascertained that the highest standards of safety and security are maintained in-flight in line with corporate requirements, Local Civil Aviation, Government requirements and international standards. • Ensured seamless communication with the Flight Deck crew throughout them flight. • Increased organizational performance through effectively allocating man-power resources depending on job grade, skill level, special qualifications, languages and customer profiles. • Revolutionized the workforce through overseeing proper coaching and supervision of flight personnel.



Safari Park Hotel

• Kenya
• Hospitality
• 100 - 200 Employee

• Supervisor

  • Oct 2000 - Jan 2002

  Nairobi, Kenya As a supervisor at this five-star casino and property, I was in charge of the restaurant, bar and kitchen staff of the hotel's Italian restaurant. Key Contributions: • Aligned schedules in the roster the restaurant and bar staff, relieving other managers of the other 6 restaurants on the property. • Organized and coordinated large scale events such as weddings, large parties, concerts, and banquets. • Oversaw proper organization of events while managing guest lists ranging… Show more As a supervisor at this five-star casino and property, I was in charge of the restaurant, bar and kitchen staff of the hotel's Italian restaurant. Key Contributions: • Aligned schedules in the roster the restaurant and bar staff, relieving other managers of the other 6 restaurants on the property. • Organized and coordinated large scale events such as weddings, large parties, concerts, and banquets. • Oversaw proper organization of events while managing guest lists ranging from 100 to as many as 2000. My Accomplishment: 🏆 Garnered recognition as Employee of the Month two times in one year, as well as industry recognition (Chaine de Rotissieur, for excellent service). I also received guest recognition for "going past the call of duty." Show less



Hard Rock International

• United States
• Hospitality
• 700 & Above Employee

• Mixologist | Sommelier

  • Apr 1998 - Sep 1999

  Nairobi, Kenya Key Contributions: • Created new drinks such as "Vanil Rula," which was a favorite of many of our regular customers. (This was a lovely, mellow cocktail, consisting of vanilla ice cream carefully blended with the liquer Amarula.) • Outlined descriptions and drink recipes that helped increase customer traffic within Hard Rock bar and restaurant.