Experience

Cusick Community Management

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Lead Inspector

  • Jun 2021 - Present

  Manage a team of 3 HOA Inspectors who conduct regularly scheduled inspections of client association communities for the purpose of identifying violations of the Covenants, Conditions and Restrictions of the community. Manage a team of 3 HOA Inspectors who conduct regularly scheduled inspections of client association communities for the purpose of identifying violations of the Covenants, Conditions and Restrictions of the community.



Resident Research, LLC

• United States
• Information Services
• 1 - 100 Employee

• Director of Operations

  • May 2014 - Apr 2016

  Oversee the company’s day-to-day operations and provide leadership and management related to human resources, finance, outcome measurement, and technology services. I ensure effective communication between the Human Resources, Billing Departments, Client Services and Specialist teams. Review current company procedures and protocols and enhance Resident Research’s ability to function more effectively and efficiently through the use of technology, ability to gather and analyze data, and manage the outcome measurement processes. Assess company financials to generate analyses and reports to determine efficiency and growth potential. Responsible for making sure the company is progressing and working for the benefit of the clients and employees.

• Training Coordinator

  • Apr 2013 - May 2014

  Develop New Hire training for the Customer Service Roles. With a very limited budget created video training of the different software programs used and examples of difficult issues.Organized the training videos and white papers into an electronic manual for easy access and easy updating.I have helped in all aspects of the business from sales, billing, client services, customer service and verification specialist.



Spacecrafters, Inc.

• United States

• Operations Manager/Co-owner

  • Jan 2006 - Dec 2012

  -Created bookkeeping process in QuickBooks for crucial decision making, planning and reporting. -Payroll -Negotiated with supply companies for best prices saving company in expenses. -Installed PCs and updated network and various application software keeping employees productive. -Created bookkeeping process in QuickBooks for crucial decision making, planning and reporting. -Payroll -Negotiated with supply companies for best prices saving company in expenses. -Installed PCs and updated network and various application software keeping employees productive.



Techline

• Germany
• 1 - 100 Employee

• Operations Manager/Co-owner

  • Apr 1999 - Dec 2005

  -Created bookkeeping process in QuickBooks for crucial decision making, planning and reporting. -Payroll -Negotiated with supply companies for best prices saving company in expenses. -Installed PCs and updated network and various application software keeping employees productive. -Developed and delivered training for employees on software - -Excel, Word, PowerPoint, and proprietary business management system. -Exceeded and met goals for scheduling efficiency for 2-3 person installation team. -Implemented HR policies and tracked all HR issues – Vacations, PTO, Employee matching and Workers Comp issues – helping management make correct decisions.



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Product Support Team Manager

  • Sep 1990 - Apr 1999

  -Member of interview teams hiring over 300 support engineers employees. -Project managed the annual Technical Training Day for support engineers at 3 different support sites. -Managed the scheduling of over 300 product support engineers at 3 different support sites. -Managed the development of Office 2000 training for the product support engineers. Implementing new video training of application specialist. Reduced the travel cost of trainers. -Member of interview teams hiring over 300 support engineers employees. -Project managed the annual Technical Training Day for support engineers at 3 different support sites. -Managed the scheduling of over 300 product support engineers at 3 different support sites. -Managed the development of Office 2000 training for the product support engineers. Implementing new video training of application specialist. Reduced the travel cost of trainers.



Bostian and Kelly

• Trainer/Co-owner

  • Jan 1988 - Sep 1990

  Developed, scheduled and delivered on-site application training. Managed sales and client relationships. Developed, scheduled and delivered on-site application training. Managed sales and client relationships.



Queens Compute

• United States
• Financial Services

• Trainer

  • Jan 1984 - Dec 1987

  Developed and delivered software training. Developed and delivered software training.