Experience

Canary Hotel, a Kimpton Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Sales

  • Oct 2021 - Present



Santa Barbara Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Entertainment Travel Coordinator

  • Sep 2016 - Oct 2021

  As a professional Travel Adviser, it is my responsibility to provide exceptional customer service, strict attention to detail, and a comprehensive understanding of travel and the travel market. I administer bespoke travel reservations, required Visas, and advise clients as to different customs and decorum appropriate for country they will be visiting. I am responsible for accounting and for my clients accounts, and self promotion to acquire more clients. I also am required to continue my education on industry technology and evolving travel knowledge. Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Group Coordinator

  • Sep 2015 - Jun 2016

  Processing groups Processing rooming lists First- rate Customer Service and guest experience Enter new groups into ONQ and R&I Invoicing Master billed rooms for client prepayment Routing and establishing billing Monitering Master billing and earned comps for large events Proper employment of Passkey/Groupmax Specialty pricing Liaison between clients and the front office of the hotel Collaborate with our sales team for a smooth operation of group business Creating and maintaining reservations Tours of rooms/suites and the property Accurate data entry Processing credit card payments Knowlege of the surrounding area Collecting the approriate information Privacy and security of information representative for safety meetings and C.A.R.E. meeting for our department filing and organization Continuing education through Hilton University Utilize Microsoft Office for daily functions Conflict resolution Show less



Various Travel Agencies

• Califonia

• Private Travel Consultant

  • Sep 2014 - Sep 2015

  - Expert travel knowledge up to date with current news and trends. - Luxury customer service and customer focus. - Scheduling appointments with customer and Business Development Managers. - A working knowledge of hotel contracts, catering, hotel room blocks, and meeting and event design - Adept use of Microsoft Office - Created budgets and built estimates for client’s approval - Superlative verbal and written communication with clients and vendors. - Prioritizing tasks - Acquiring thorough knowledge of operations, policies, procedures, and culture of the hotels and vendors. - Social Media Expert Show less



Pleasant Holidays

• Leisure, Travel & Tourism
• 200 - 300 Employee

• Group Travel Coordinator/Contract Administrator

  • Sep 2011 - Sep 2014

  Providing a sense of luxury customer service and customer focus through effective communication, emotional intelligence, anticipating needs, and critical thinking. Staying on top of current global trends and pop culture for media and luxury and liesure travel. Brainstorming for trend setting and trend seeking. Arrange and coordinate meetings and conferences Conflict resolution and problem solving. Critical analysis or ideas, data, and Administrative duties: high volume phone calls, organizing, errands, filing, scheduling. Cultivating and maintaining professional relationships in and outside the company. Accompanied on business trips, making travel arrangements, and keeping itinereries and expenses · Heavy Data Entry and Database creation · High Profile Account Management · Accounting, and tracking of payments & money · Continuing education about travel destinations · Working closely with travel agents to provide travel packages for Hawaii, Mexico, USA, Caribbean, Costa Rica, South Central and America, The South Pacific, and Europe for groups over 10 hotel rooms. · Working with Vendors to contract hotel air and land transportation. · Creating Billings for Clients · Creating a high volume of Bookings for each group · Site Inspections and standards reviews Show less



Blue Bird Events

• Laguna Niguel, Ca

• Owner/ Event Planner

  • Mar 2006 - Oct 2011

  · Creative director to create a unique and truly individualized event. · Budget planning to help the client achieve their vision or dream event without going into debt. · Conceptualizing and assisting in budget saving details such as crafts and décor construction, to accompany a theme or vision. · Planning outings and adventures for out of town guests. · Ordering inventory from retailers. Also tracking and accounting for Blue Bird Events retail inventory. · Delegating assignments. Managing employees by creating schedules and clearly communicating expectations as well as working alongside them as a cohesive collaboration. · Making reservation and travel arrangements for out of town guests or for destination events. · Introductions and negotiations with vendors and services for the client. Show less



Epos Business and Lunch Box

• Costa Mesa, ca

• Customer Service Director/ Executive Assistant

  • Jan 2008 - Jul 2011

  · Customer Service · High Volume phone calls · Heavy Data Entry and Database creation, Filing and alphabetizing · Account Management · On-site training for school that purchased the computer programs for their lunch programs. Website sales to school nutrition departments. · Customer Service · High Volume phone calls · Heavy Data Entry and Database creation, Filing and alphabetizing · Account Management · On-site training for school that purchased the computer programs for their lunch programs. Website sales to school nutrition departments.



Capistrano Unified School District

• San Juan Capistrano

• Technology Expert for Food Service Department

  • Sep 2008 - Jun 2010

  Customer service and meeting the educational needs of the employees Training employees on proper use of point of sale terminal. Responsible for a point of sale terminals up keep and repair Customer service and meeting the educational needs of the employees Training employees on proper use of point of sale terminal. Responsible for a point of sale terminals up keep and repair



Swift Health Chiropractic

• San Clemente, Ca

• Front Desk Manager

  • Feb 2007 - Sep 2008

  · Charismatic initial presence for incoming patients. · Handled phone customer service concerns. · Maintained and utilized electronic filing database. · Kept track of appointments and patients visits. · Contacted insurance companies to verify benefits for incoming patients. · Informed patients of additional supplements and kept track of pricing, suppliers and dosage information along with applications and side effects. · Event planning support staff: planning stage, menu finalization, decoration, location booking, entertainment scouting, invitations. Show less



Simi Valley Adventist Hospital

• Simi Valley, Ca

• Teacher

  • Jan 2004 - Feb 2007

  · Cleaning, organizing, planning arts and crafts, word recognition and reading. · Teaching and curiculum planning, developmentally sound physical activities, science and sensory learning, music and dance appreciation. · Monitoring nutrition, tracking development, parent/ teacher relations, continuing ECE education, monitoring safety well being. · Cleaning, organizing, planning arts and crafts, word recognition and reading. · Teaching and curiculum planning, developmentally sound physical activities, science and sensory learning, music and dance appreciation. · Monitoring nutrition, tracking development, parent/ teacher relations, continuing ECE education, monitoring safety well being.



2002- 2004 Interserv Hotel Renovations

• Beverly Hills

• Personal Executive Assistant to the Vice President

  • Apr 2002 - Mar 2004

  Providing a sense of luxury customer service and customer focus through effective communication, emotional intelligence, anticipating needs, and critical thinking. Staying on top of current global trends and pop culture for media and luxury and liesure travel. Brainstorming for trend setting and trend seeking. Arrange and coordinate meetings and conferences Conflict resolution and problem solving. Critical analysis or ideas, data, and Administrative duties: high volume phone calls, organizing, errands, , filing, scheduling. Cultivating and maintaining professional relationships in and outside the company. Accompanied on business trips, making travel arrangements, and keeping itinereries and expenses Booking and executing entertainment for clients. This may include researching hot spot in other major cities or foreign countries. Hiring transportation, and making restaurant reservation and a series of options for after dinner amusement. Project management, Progress monitoring and documentation. Creating lists charts and detailed reports Show less



Simi Valley Adventist Hospital/ Child Development Center

• Simi Valley, Ca

• Therapy Aide

  • Sep 2000 - Jun 2002

  Tracking child development with detailed accounts organization and cleaning/sterilization Physical and musical therapy to stimulate development and communication Tracking child development with detailed accounts organization and cleaning/sterilization Physical and musical therapy to stimulate development and communication



Things Remembered

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jun 2000 - Jun 2002

  Customer service and sales teamwork and coaching to assist in other team members achieving their goals Creative and quick problem solving and conflict resolution using the cash register, closing out cash register and nightly deposits. · Stocking shelves, applying price tags, store displays, and engraving . · organizing, cleaning, closing the store, finishing nightly deposits · Helping brides register, and calling in orders to the main office. Customer service and sales teamwork and coaching to assist in other team members achieving their goals Creative and quick problem solving and conflict resolution using the cash register, closing out cash register and nightly deposits. · Stocking shelves, applying price tags, store displays, and engraving . · organizing, cleaning, closing the store, finishing nightly deposits · Helping brides register, and calling in orders to the main office.



Beyond the Beach

• Thousand Oaks, Ca

• Assistant Manager

  • Oct 1998 - Jun 2000

  · Customer service, Using the cash register, closing out cash register and making nightly deposits. Stocking shelves, store Displays, cleaning, closing the store. Applying price tags, organizing, Inventory, checking and double checking orders as the come and leave the store. · Customer service, Using the cash register, closing out cash register and making nightly deposits. Stocking shelves, store Displays, cleaning, closing the store. Applying price tags, organizing, Inventory, checking and double checking orders as the come and leave the store.