Experience

South Carolina Department of Revenue

• United States
• Government Administration
• 200 - 300 Employee

• Statewide TA Manager

  • Aug 2014 - Present

  As the Statewide TA Manager for the South Carolina Department of Revenue, I am primarily responsible for operational improvements and consistencies concerning taxpayer assistance in our front offices. As the Statewide TA Manager for the South Carolina Department of Revenue, I am primarily responsible for operational improvements and consistencies concerning taxpayer assistance in our front offices.



NC Department of State Treasurer

• Raleigh-Durham, North Carolina Area

• Banking Specialist

  • Mar 2012 - Mar 2014

  Daily duties include opening and closing internal and external accounts for various state agencies and educational facilities, assisting Cash Flow Desk with investment figures, and initiating or approving account and banking entries. Project management, executive level administrative, and process improvement support are provided regularly. Responsible for in-depth research of ACHs, wires, and transactions with posting errors. Treasurer for employee engagement committee which plans employee fundraisers, events, and volunteer opportunities. Perform daily bank sweeps totaling $1,000,000.00 to $30,000,000.00. Monitor out-going wires totaling $10,000,000.00 to $700,000,000.00. Team Leader for EFT Contract Transfer Project between Wells Fargo and Bank of America - assisting with project management, training of departmental staff, and the transition of 250 EFT accounts.



RBC

• Canada
• Banking
• 700 & Above Employee

• Research Specialist II

  • Feb 2007 - Mar 2012

  Received and processed North Carolina's state/county/town garnishments as well as IRS tax levies on a daily basis. Maintained client confidentiality and acted as liaison between IRS/NC State DOR and clients. Prepared and sent correspondence to clients regarding tax garnishments and levies. Held funds on accounts as required by law. Reviewed fees, balanced GLs, and issued refunds daily. Debited client accounts and created and mailed an average of 40 official checks totaling $100.00 - $300,000.00 per day for delinquent taxes. Additional duties included administrative tasks and completing an average of 50 credit references, loan verifications, and/or QAs per day. Partnered with management and legal department in order to revise procedures in response to Federal Regulation updates in 2011. Selected to assist with Phase II bank merger in Huntsville, Alabama in 2008. 2008 Performance Award recipient and precious Senior Teller at Tarboro branch.



South Carolina Federal Credit Union

• Banking
• 300 - 400 Employee

• Teller

  • May 2006 - Jan 2007

  Efficiently and accurately processed member transactions. Assisted Head Teller with cash dispenser and negotiable item audits. Services and replenished cash dispensers and coin machine. Provided superior member service and maintained client confidentiality. Identified and escalated client needs to loan and financial service departments in order to support and maintain product and service goals. During peak times, processed an average of 30 member transactions per hour. Received high ratings during mystery shops.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Sep 2000 - Oct 2006

  Ensured safety, sanitation, and quality control measures were met throughout each shift. Verified planned maintenance was performed on necessary kitchen equipment. Balanced employee tills and created daily deposits. Facilitated recruitment by conducting interviews, new employee orientations, and training. Managed rotating shifts with a crew of four - twelve employees. Managed payroll and created weekly schedules. Processed product orders bi-weekly, verified inventory weekly, and received and verified deliveries. Interim Store Manager of Goose Creek Walmart's in-store McDonald's in 2005.