Area Manager

• Jan 2018 - Present

Lead Analyst / Product Owner

• Jul 2016 - Jan 2018

• Product owner for the redevelopment of the Central FIT Register (CFR).• Work with external specialists, internal legal team, designers, developers and outsourced software consultants on an agile project to deliver a new IT system that is fit for purpose.• Creating clear acceptance criteria and user stores for a large scale complex IT system• Responsible short and long term strategy for the development of the CFR, backlog prioritisation and defining the MVP with the software providers. • Analysed a wider range of user research data to aid requirements elicitation•Responsible for the management and design of the UAT programme. Including developing and managing test cases and scripts, test criteria & procedures as well as translating scope and business rules into end to end test cases and data migration tests.

Central FIT Register Manager

• Jul 2014 - Jul 2016

Operations manager leading a team of six people to ensure that Ofgem meets its legislative duty under the Feed-in Tariff (FIT) programme.Key responsibility to maintain the Central FIT Register which facilitates the accreditation of all renewable electricity installations under the scheme.Operational team policy lead, working closely with central government and internal Policy Development Team, Legal and Senior Management to advise on and implement the operational changes to FIT legislationContinuous Improvement lead for the wider team. FIT data reporting lead; help inform policy decisions and to allow the release of data under the FOI act and EIR act. Lead on complex scheme eligibility determinations Driving forward continuous improvements and efficiency savings.

Assistant Central FIT Register Manager

• Aug 2012 - Jul 2014

Management of daily and ongoing operational duties of the Feed-in Tariff Team including line management of up to two members of staff. Formalised and improved team processes and procedures Assist with the maintenance of the CFR including liaising with IT Team to deal with performance issues, development and prioritisation long term improvements.Data audit and reporting support for the FIT team; lead on the development of new data audit checks and lead on day to day FOI requests and ad-hoc internal data requests.