Ruth Warner
Special Project Coordinator at Warwickshire and Solihull Community And Voluntary Action (WCAVA)- Claim this Profile
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Bio
Abi Moore
In her role as Head of Visitor Experience for the Shakespeare Birthplace Trust Ruth was my line manager over the past five years. As a manager she was always supportive and encouraging, ready to champion her team in offering a fantastic customer experience and open to new ideas and initiatives to continuously improve what we offered. Ruth is an excellent communicator, brilliant at collaborating and building networks. She is also second to none in dealing with any customers concerns or difficulties, having a warm and engaging personality but always remaining calm in a crisis. She keeps abreast of trends in the heritage field with a keen eye on what works and what doesn't and a pragmatic, considered approach, taking into account budgets and competing demands. She gets involved when she needs to offering sound guidance and advice, but also builds and mentors her team to empower them to use their initiative and deliver fantastic results. Her generous and supportive approach to all her team and colleagues helps to create a lovely team feel and I shall miss working with her but know she is going to to go on to contribute massively to wherever she goes next.
Roger Hartley
When I was first introduced to Shakespeare Birthplace Trust as an artist that revels in risk and pushing boundaries to create a greater good I expected to find a lot of places I could push within the organisation. However, as I got to know the five distanced grand heritage sites and the teams behind them I discovered that the unifying force that formed team SBT was Ruth Warner. It was her ability to make the risk-averse members of her team have confidence in me that led to the creation of an environment that seeded a nationally celebrated and requested piece of conceptual art. Together we demonstrated that this risk-taking evolved new audiences and demand for culture and heritage experience from folk that sit in a segment of society that believes it is not for the likes of them. The recent pandemic and its devastating effect on the culture industry has made Ruth available and I wholeheartedly recommend her to any cultural organisation that is fortunate enough to have her apply for a post.
Abi Moore
In her role as Head of Visitor Experience for the Shakespeare Birthplace Trust Ruth was my line manager over the past five years. As a manager she was always supportive and encouraging, ready to champion her team in offering a fantastic customer experience and open to new ideas and initiatives to continuously improve what we offered. Ruth is an excellent communicator, brilliant at collaborating and building networks. She is also second to none in dealing with any customers concerns or difficulties, having a warm and engaging personality but always remaining calm in a crisis. She keeps abreast of trends in the heritage field with a keen eye on what works and what doesn't and a pragmatic, considered approach, taking into account budgets and competing demands. She gets involved when she needs to offering sound guidance and advice, but also builds and mentors her team to empower them to use their initiative and deliver fantastic results. Her generous and supportive approach to all her team and colleagues helps to create a lovely team feel and I shall miss working with her but know she is going to to go on to contribute massively to wherever she goes next.
Roger Hartley
When I was first introduced to Shakespeare Birthplace Trust as an artist that revels in risk and pushing boundaries to create a greater good I expected to find a lot of places I could push within the organisation. However, as I got to know the five distanced grand heritage sites and the teams behind them I discovered that the unifying force that formed team SBT was Ruth Warner. It was her ability to make the risk-averse members of her team have confidence in me that led to the creation of an environment that seeded a nationally celebrated and requested piece of conceptual art. Together we demonstrated that this risk-taking evolved new audiences and demand for culture and heritage experience from folk that sit in a segment of society that believes it is not for the likes of them. The recent pandemic and its devastating effect on the culture industry has made Ruth available and I wholeheartedly recommend her to any cultural organisation that is fortunate enough to have her apply for a post.
Abi Moore
In her role as Head of Visitor Experience for the Shakespeare Birthplace Trust Ruth was my line manager over the past five years. As a manager she was always supportive and encouraging, ready to champion her team in offering a fantastic customer experience and open to new ideas and initiatives to continuously improve what we offered. Ruth is an excellent communicator, brilliant at collaborating and building networks. She is also second to none in dealing with any customers concerns or difficulties, having a warm and engaging personality but always remaining calm in a crisis. She keeps abreast of trends in the heritage field with a keen eye on what works and what doesn't and a pragmatic, considered approach, taking into account budgets and competing demands. She gets involved when she needs to offering sound guidance and advice, but also builds and mentors her team to empower them to use their initiative and deliver fantastic results. Her generous and supportive approach to all her team and colleagues helps to create a lovely team feel and I shall miss working with her but know she is going to to go on to contribute massively to wherever she goes next.
Roger Hartley
When I was first introduced to Shakespeare Birthplace Trust as an artist that revels in risk and pushing boundaries to create a greater good I expected to find a lot of places I could push within the organisation. However, as I got to know the five distanced grand heritage sites and the teams behind them I discovered that the unifying force that formed team SBT was Ruth Warner. It was her ability to make the risk-averse members of her team have confidence in me that led to the creation of an environment that seeded a nationally celebrated and requested piece of conceptual art. Together we demonstrated that this risk-taking evolved new audiences and demand for culture and heritage experience from folk that sit in a segment of society that believes it is not for the likes of them. The recent pandemic and its devastating effect on the culture industry has made Ruth available and I wholeheartedly recommend her to any cultural organisation that is fortunate enough to have her apply for a post.
Abi Moore
In her role as Head of Visitor Experience for the Shakespeare Birthplace Trust Ruth was my line manager over the past five years. As a manager she was always supportive and encouraging, ready to champion her team in offering a fantastic customer experience and open to new ideas and initiatives to continuously improve what we offered. Ruth is an excellent communicator, brilliant at collaborating and building networks. She is also second to none in dealing with any customers concerns or difficulties, having a warm and engaging personality but always remaining calm in a crisis. She keeps abreast of trends in the heritage field with a keen eye on what works and what doesn't and a pragmatic, considered approach, taking into account budgets and competing demands. She gets involved when she needs to offering sound guidance and advice, but also builds and mentors her team to empower them to use their initiative and deliver fantastic results. Her generous and supportive approach to all her team and colleagues helps to create a lovely team feel and I shall miss working with her but know she is going to to go on to contribute massively to wherever she goes next.
Roger Hartley
When I was first introduced to Shakespeare Birthplace Trust as an artist that revels in risk and pushing boundaries to create a greater good I expected to find a lot of places I could push within the organisation. However, as I got to know the five distanced grand heritage sites and the teams behind them I discovered that the unifying force that formed team SBT was Ruth Warner. It was her ability to make the risk-averse members of her team have confidence in me that led to the creation of an environment that seeded a nationally celebrated and requested piece of conceptual art. Together we demonstrated that this risk-taking evolved new audiences and demand for culture and heritage experience from folk that sit in a segment of society that believes it is not for the likes of them. The recent pandemic and its devastating effect on the culture industry has made Ruth available and I wholeheartedly recommend her to any cultural organisation that is fortunate enough to have her apply for a post.
Experience
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Community And Voluntary Action (CAVA) in Warwickshire & Solihull
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United Kingdom
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Non-profit Organization Management
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1 - 100 Employee
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Special Project Coordinator
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jan. de 2021 - - o momento
Design, implement and deliver a volunteer strategy for the Volunteer Vaccination Project.Develop and deliver an action plan for each vaccination site, accounting for their unique requirements. Lead on the promotion and development of Volunteer’s Week events for Vaccination and Test Site volunteers, ensuring all are able to participate and are recognised for the contribution they make. Contribute to Volunteers Awards Week, designing and delivering activities, nominating volunteers, championing their achievements. Promote the Vaccination Programme, engaging with local communities, community leaders, local media to drive delivery on success of vaccination project.Lead on the recruitment and ongoing support of over 400 volunteers, ensuring diversity through community engagement and accessibility through flexibility.Provide easily accessible support to all volunteers, resolving issues as they arise. Support vaccination site management in the development of policies, procedures championing and exemplifying compassionate leadership and CAVA values.Recruit, induct, and line manage Vaccination Project Team.Engage, involve and empower the team in problem-solving, resilience, flexibility, moving at pace. Development relationships of trust with NHS Directorate, GPs, local healthcare providers.Ensure that under-represented groups have access to WCAVA services through proactive recruitment and adaptable operations.
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The Shakespeare Birthplace Trust
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Head of Visitor Experience
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abr. de 2013 - set. de 2020
Created date driven visitor experience, responding to visitor feedback to deliver fun engagement and informal learning opportunities Maximised on secondary spend, increased visitor satisfaction and footfall through collaborative workingWorked with artists to deliver artist led programming in line with NPO guidelinesDeveloped partnerships with local businesses delivering a programme of events, cohesive workingDeveloped partnerships with local charities, engaging with local communityCreated cafe exhibition space resulting in 50% increase in footfall and incomeDesigned, developed and implemented BSL offer across multiples sitesProject Managed re-imagining of multi site entrance/Visitor ReceptionWrote Visitor Experience 5 year Business Plan Ensured professional development of team through coordinated training, identifying development opportunities, 1-2-1s, PDRs. Create a culture of free speaking within the safe space, encouraging continued challenging of working practicesMaintained budget of £3 million annually, agreed by the Board, producing monthly variance reports – actual v budget, three times a year; re-forecast and budget settingCreated and implemented an organisation wide volunteering strategyDesigned, developed and implemented a new approach to measuring the quality of volunteer experience (ME-TRICS) leading to an improvement in understanding of key challenges and the creation of tangible organisation wide targets for improving volunteer experience Completed a management review of volunteer recruitment increasing volunteer numbersLed on the growth of new, organisation wide volunteering opportunitiesContributed to growth of corporate volunteering opportunities to drive increased corporate engagementworked to invest in a new CRM platform and supported the procurement process for the new system
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Bonhams
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United Kingdom
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Artists and Writers
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700 & Above Employee
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Head Of Client Services
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fev. de 2010 - fev. de 2012
Led high performing team of client service professionals to deliver a service with the customer at it’s heartManaged all processes relating to client services; Finance, IT, Reception, Bid DeskDealt with all client complaints, implementing a system of registration, working across all areas of the business to provide an end to end serviceDrove delivery on introduction to online bidding, a new and innovative way of buying at auctionResponsible for the overall leadership, performance of a large team of staff to ensure the highest standards of user experience, ensuring effective operation within resources available Ensured all access needs were met for all visitors to London salesroomsDesigned and implemented cultural change through introduction of team development including 1-2-1s, PDRs, buddy system; resulting in multiple internal and external promotions Introduced job swaps, creating opportunities for professional development; improving staff retention, increasing internal promotions and creating succession planningLed a high performing customer focussed team to deliver most financially successful YTDManaged complex, seasonally fluctuating budget for team of over 30Provided strategic input on business development
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Ben Brown Fine Arts
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Artists and Writers
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1 - 100 Employee
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Gallery Manager, Contemporary Art, Cork Street, W1
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abr. de 2008 - dez. de 2010
Contributed to strategy for business, focussing on individual client’s and interests resulting in an increase in client retention and measurable increase in income of 36%Identified customer needs, translating into experiences and enablers for salesProject Managed opening of second gallery space; coordinating building work, installation, opening Managed all contracts with suppliers, renegotiating all agreements resulting in a 25% cost reductionBuilt partnerships with neighbours, restaurateurs creating a joined up experience Delivered all evening, VIP events and openingsAuction house liaison, intermediary between gallery and HNWI individuals, utilised existing relationships with Sotheby’s and Christie’s, arranging viewings, bidding on behalf of clients
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THOMAS DEL MAR LIMITED
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United Kingdom
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Wholesale
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Auction Sales Manager
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jan. de 2006 - set. de 2008
Delivered the first million pound sale within 18 months within a 2 sales per year schedulePrincipal client liaison throughout sales process; registering bids, telephone bidding, post sale Produced auctioneers bookCoordinated bids; telephone, salesroom, absenteeCoordinated sales team in room on dayManaged ad hoc projects Delivered the first million pound sale within 18 months within a 2 sales per year schedulePrincipal client liaison throughout sales process; registering bids, telephone bidding, post sale Produced auctioneers bookCoordinated bids; telephone, salesroom, absenteeCoordinated sales team in room on dayManaged ad hoc projects
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Sotheby's
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United States
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Artists and Writers
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700 & Above Employee
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PA/Project Coordinator/Team Leader, House Sales
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set. de 1995 - jun. de 2006
Principle member of House Sales team, delivering highest income generating sales and supported Sotheby’s most significant HNWIFirst point for any enquiries and complaints, ensuring swift, satisfactory resolutionsWorked closely with all Departments, across London, regional and international sale-roomsDeveloped productive working relationships across all departments to enhance client experience and boost sales resultsSupported sales team through long, challenging days present in House SalesManaged an ever changing list of priorities within auctions, from consignment to post sale adminManaged production of Sales Catalogues, coordinating with Photography and Print ProductionManaged on site client service sales team, responding to all enquiries; Leverhulm, MarienburgProcess optimisation; everything had to be done yesterday for this DirectorStreamlined diary, communications, management of house sales team
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Education
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Keele University
Bachelor of Arts - BA, Law and Psychology -
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Vienna International School
International Baccalaureate, General Studies
Community
