Experience

Seasgair Lodges

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Director of Customer Experience

  • Feb 2023 - Present

• Guest Services Manager

  • Sep 2020 - Feb 2023

  Luxury self-catering accommodation that is unique and characterful but also wonderfully comfortable and welcoming.Priding ourselves on personal guest interactions to create amazing holiday experiences. The ongoing review of customer and marketing processes to ensure high quality but relaxed service is maintained through all channels and at all points of the customer journey. To include newsletters and template design with basic coding.



Macdonald Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Sales, Events and Marketing Manager

  • May 2018 - Sep 2020

  Main contact for event planning and organisation for large conferences and events, to include large-scale international events over multiple days with 800+ delegates and high-profile client gala dinners with exclusive entertainment and guest speakers.Maximising new leads and business contacts. Managing the on-site special events team and building and maintaining relationships with other internal departments, head office departments, and external contractors.

• Operation Manager Activities and Entertainment

  • Jun 2014 - May 2018

  Overseeing entertainment programmes for adults, teenagers, children, and families across three resorts.Creating an unrivalled activity programme to include project managing the design and build of Scotlands' biggest and newest supervised children's activity centre. At over 1500 square meters dedicated to fun and excitement, we combine state-of-the-art technology with the natural beauty of the Highlands.Leading a leisure, activities, and entertainment team who are constantly driven to introduce innovative and market leading facilities. Negotiating new external providers to ensure that we offer the widest range of new and exciting activities onsite to maximise guest enjoyment, spend, and brand loyalty. Show less

• Children's Activity Manager

  • Jul 2011 - Jun 2014

  Using my past skills and expertise to create an innovative entertainment and children's activities programme, develop world-class children's activities and become the market leading family resort in the UK. To include the revamp of the resort Santa Weekends and festive programmes, with the introduction of emersive and interactive entertainment. Managing the resort marketing to include in-house design using Adobe in-design software along with local national press adverts working with booking and design agencies, along with managing the resort social media channels. Show less



OBAN'S 1ST STEPS DAY NURSERY LTD.

• Book and Periodical Publishing

• Manager

  • Feb 2011 - Jun 2011

  Manager of Nursery Troubleshoot following an inspection Re-writing policies, procedures, handbooks Develop a marketing plan Ensure legal compliance Bulid parents input and confidence in the nursey Develop business links Manager of Nursery Troubleshoot following an inspection Re-writing policies, procedures, handbooks Develop a marketing plan Ensure legal compliance Bulid parents input and confidence in the nursey Develop business links



Crieff Hydro

• Financial Services
• 1 - 100 Employee

• Childcare & Entertainment Manager

  • Apr 2010 - Feb 2011

  Manager of £3.5 Million childcare facility that holds upto 140 children per session with a bank of 65 staff.Manager of Entertainment for the Hotel to include planning and running a full programme of events.Designing and delivering a full training plan for staff.Audititioning and booking entertainment acts.Full budget control of both departments.Increased revenue by 33% within six months.Special Management Award

• Assistant Childcare Manager

  • Sep 2008 - Apr 2010

  Assisting in the running of a £3.5 Million childcare facilityStaff training and developmentDevelopment of programmesEnsuring legal complance of the facilityUndergoing inspections by the Care Commission