Communications Manager

• Sep 2015 - Present

Communications Manager

• Jan 2012 - Mar 2020

Results-driven communications specialist experienced in project management, developing and leading communication strategies, content development for print and digital platforms, managing content management systems, building brand equity, event conceptualisation and management.• Synthesising project and research reports into publicly accessible products.• Developing online content for the website and social media accounts.• Identifying opportunities for stakeholder engagement.• Managing all correspondence with stakeholders. • Managing collaborative platforms for storage and curation of internal content. • Drafting strategic products, writing and editing Board reports and minutes. • Developing work plans, concepts and budgets for knowledge sharing events.• Implementing annual plans and managing event logistics.• Writing post-event reports and articles for the website.• Monitoring compliance with brand requirements. • Managing the procurement and distribution of collateral.• Developing annual communications budget.• Monitoring expenses against budget.• Participating in intern profile development.• Participating in the recruitment processes.• Managing different cohorts of interns.Accomplishments:• Managing office rebranding through two renovations.• Managing processes, writing and editing of executive documents for Trustees and EXCO. Show less

Information and Knowledge Manager

• Jan 2009 - Dec 2011

• Scanning mainstream media and education stakeholder platforms for trends. • Drafting internal policies and plans for internal knowledge creation.• Developing the organisational writing style guide and guidelines.• Coordinating the development of publications.• Managing the roll out of annual communications campaigns.• Development of publications and social media activity.• Managing the in-house library.• Overseeing the acquisition of books, reports, and academic papers.• Managing the cataloguing and storage of hard and soft copy materials. Show less

Grants Administrator

• Sep 2007 - Dec 2008

• Assisting PM with drafting contracts with budgets and deliverables for partner NGOs.• Compiling and loading annual schedules of project payments.• Processing payments and managing electronic and hard copy filling systems.• Coordinating the compilation of Board documents.

Service Account Manager

• Jan 2006 - Sep 2007

• Liaising with premier financial advisors on sales and service-related issues. • Updating premier financial advisors on latest product offerings. • Capturing sales, switches and withdrawal transactions timeously. • Updating and sending out monthly performance and sales reports to advisors. • Liaising with premier financial advisors on sales and service-related issues. • Updating premier financial advisors on latest product offerings. • Capturing sales, switches and withdrawal transactions timeously. • Updating and sending out monthly performance and sales reports to advisors.

Communications Centre Team Leader

• Jun 2005 - Dec 2005

• Resolving escalated customer queries.• Compiling team performance reports.• Providing professional development support to team members.• Managing and supporting the team on the floor.

Internal Broker Consultant

• Apr 2001 - May 2005

Customer Services Consultant - Unit Trusts

• Apr 2000 - Apr 2001