Experience

Handshakes by DC Frontiers

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Operations Specialist

  • Mar 2022 - Present

  Singapore - Oversee and manage IT Infrastructure used for delivering End User Computing (EUC) services, which includes authentication and authorization services, single sign-on, remote access, end-point security, messaging and collaboration, enterprise mobility services, software distribution, and patch management, enterprise back-up, file and print services, and desktop virtualization. - Provide technical services to our staff across the region - Handle Troubleshooting of PCs, Servers, Networks… Show more - Oversee and manage IT Infrastructure used for delivering End User Computing (EUC) services, which includes authentication and authorization services, single sign-on, remote access, end-point security, messaging and collaboration, enterprise mobility services, software distribution, and patch management, enterprise back-up, file and print services, and desktop virtualization. - Provide technical services to our staff across the region - Handle Troubleshooting of PCs, Servers, Networks, etc. - Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners, and Smart Phones) and software such as Microsoft Office and emails - Setup and deploy new desktop/laptop computers and the associated software, including Windows Active Directory (AD) administration. -Conduct On Boarding and Off Boarding within the organization -Global Administrator of Microsoft 365, LastPass, Azure,Twingate,Crowdstrike, Automox, AWS & Jira/Confluence Show less



Zuellig Pharma

• Singapore
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Application Specialist

  • Aug 2021 - Feb 2022

  Singapore, Singapore Provide tier 1 support and communications on all applications, Windows Server, user administration and trouble shooting for users and clients. • Escalation to tier 2 support or Regional IT support when required. • Tracking all users’ request from investigation through resolution to closure against SLA. • Responsible for daily batch jobs, reports, alerts and interface transmission monitoring. • Generate monthly and adhoc reports when required. • Conduct IT testing and… Show more Provide tier 1 support and communications on all applications, Windows Server, user administration and trouble shooting for users and clients. • Escalation to tier 2 support or Regional IT support when required. • Tracking all users’ request from investigation through resolution to closure against SLA. • Responsible for daily batch jobs, reports, alerts and interface transmission monitoring. • Generate monthly and adhoc reports when required. • Conduct IT testing and training when required. • Coordinate UAT schedule and completion with users. • Coordinate IT meetings, blast required IT and security information when required. Install, configure, and maintain SAP systems and applications Manage users and security Troubleshoot and resolve technical problems Monitor and tune system performance Plan and implement system upgrades Document SAP processes and procedures Work with other IT professionals to ensure the smooth operation of SAP systems Show less



Daiso Industries Co., Ltd.

• 1 - 100 Employee

• Information Technology Executive

  • Oct 2018 - Aug 2021

  Singapore First level troubleshooting support for problems related to hardware/ network / internet / CCTV / email / software and applications in Retail Business. • Responsible for the management and provision of support in the organisation’s IT infrastructure which consists of the application system, operating system, networking, security system upgrading and performance tune-up etc • Project manage all stages of system implementation, improvement & integration projects, from project scope… Show more First level troubleshooting support for problems related to hardware/ network / internet / CCTV / email / software and applications in Retail Business. • Responsible for the management and provision of support in the organisation’s IT infrastructure which consists of the application system, operating system, networking, security system upgrading and performance tune-up etc • Project manage all stages of system implementation, improvement & integration projects, from project scope development to implementation. • Plan and implement new IT initiatives in supporting the organisation digitalisation needs, includes managing in-house apps • Manage the procurement of end-user computing devices and installation of software, includes hardware warranty & software license management • Ensure timely and accurate delivery of technology products and services • Upkeep of hardware & software within budgets and according to the organizations standards • Prepare for audits and ensure all documentation and logs are kept up to date. • Perform such other duties and responsibilities that may be assigned from time to time.. • Managing and enhancing in-house systems • Produce professional-quality reports, presentations and analysis with insights. Show less



Mega Soft Hygienic Products, Inc.

• Manufacturing
• 1 - 100 Employee

• Management Information Systems Specialist

  • Sep 2015 - Apr 2018

   Provide help-desk and on-site technical support for computer application users. Work w/ MIS hardware specialist to install computer software programs and in making minor configuration changes to printers, terminals,personal computers, etc. Analyze business and recommends for improvement. Installation, implementation and maintaining of the company business and operation system applications.  Maintain a stable network environment to assure maximum productivity of systems.  Initiate… Show more  Provide help-desk and on-site technical support for computer application users. Work w/ MIS hardware specialist to install computer software programs and in making minor configuration changes to printers, terminals,personal computers, etc. Analyze business and recommends for improvement. Installation, implementation and maintaining of the company business and operation system applications.  Maintain a stable network environment to assure maximum productivity of systems.  Initiate virus detection policies and procedures. Conduct Daily backups of network files and test on a regular basis. Act as liaison with external software and systems support people.  Provide internal office support for all office software applications and validate licensing.Serve on office technology committee, regularly evaluate network resources and implement improvements.  Implement directives outlined by the Manager of Management Information Systems. Configuring and maintaining the SAP operating system and database Installing and configuring SAP applications Managing users and security Troubleshooting and resolving technical problems Monitoring and tuning system performance Planning and implementing system upgrades Show less



Baguio Office Systems And Solutions Inc.

• Product Support Engineer

  • Jun 2014 - May 2015

  Baguio City  Troubleshoot Printers and Computer Hardware. Filed report regarding product problems. Provided support for technical issues. Coordinate maintenance of PCs, printers and other hardware with vendors.  Handled discrete information related to employee relations, changes in the organization, performances, appraisals, confidential information issues, and other sensitive HR-related matters . Using word processing software and printers to create a variety of documents and reports. Maintain… Show more  Troubleshoot Printers and Computer Hardware. Filed report regarding product problems. Provided support for technical issues. Coordinate maintenance of PCs, printers and other hardware with vendors.  Handled discrete information related to employee relations, changes in the organization, performances, appraisals, confidential information issues, and other sensitive HR-related matters . Using word processing software and printers to create a variety of documents and reports. Maintain confidentiality regarding Human Resources related issues. Show less