Experience

SERASAR GmbH

• General Virtual Assistante



SERASAR GmbH

• Germany
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Représentant du service client

  • Jan 2023 - Jul 2023

  I worked as a virtual customer assistant for a German brand that manufactures leather bracelets. I had to solve all the problems my customers had with their orders, no matter what the situation was. I had to satisfy them and help them. Shopify, Amazon order, Zalando, Etsy, Limango,words,Allegro.... Order management,Mail management,ticket management, Relationships with prospects...Commercial Maketing,Excel spreadsheet,Telemarketing,CRM,Outlook,Deepl,Slack,Guru,Monday,TeamViwer;Anyviwer... Show less

• Représentant du service client

  • Jan 2023 - Jun 2023



Market Option Center

• Customer Service Representative

  • Aug 2020 - Dec 2022

  Shopify - CRM (Customer Relationship Management) - Customer Service - Customer Satisfaction - Customer Care - Customer Focused Service-Data Entry... Shopify - CRM (Customer Relationship Management) - Customer Service - Customer Satisfaction - Customer Care - Customer Focused Service-Data Entry...