Ruth Naidoo

Manager: Sales and Customer Experience Analytics at TCK Retail Solutions Pty Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA

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Credentials

  • Business Analysis Foundations
    LinkedIn
    Sep, 2020
    - Sep, 2024
  • Business Analytics Foundations: Descriptive, Exploratory, and Explanatory Analytics
    LinkedIn
    Sep, 2020
    - Sep, 2024
  • Six Sigma Foundations
    LinkedIn
    Sep, 2020
    - Sep, 2024
  • The Six Morning Habits of High Performers
    LinkedIn
    Sep, 2020
    - Sep, 2024

Experience

  • TCK Retail Solutions Pty Ltd
    • South Africa
    • Manufacturing
    • 1 - 100 Employee
    • Manager: Sales and Customer Experience Analytics
      • Jan 2022 - Present
  • Absa Group
    • South Africa
    • Financial Services
    • 700 & Above Employee
    • Root Cause Analyst
      • May 2017 - Aug 2019

      Review customer service trends and statistics, assist in identifying service gaps and test them in conjunction with business to test and implement enabling frameworks, and continuously evaluate standards for the delivery of the desired customer experience for Retail & Business Bank.

    • Priority Banker
      • Apr 2013 - May 2017

      To manage and grow a portfolio of Platinum Banking/ Retail Affluent clientsThis includes the relationship management of these key clients, seeking, identifying and successfully fulfilling business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success is measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisitions.

    • Sales Consultant (Team Leader of Department 2009-2010)
      • Sep 2006 - Mar 2013

      To support and assist in the achievement of the branch sales objectives by developing new business and maintaining existing business, maintaining client service and sales volumes.

Education

  • MANCOSA
    Bachelor of Business Administration - BBA, Business Administration and Management, General
    2017 - 2019
  • CESA (Consulting Engineers South Africa)
    Certificate in Practical Root Cause Analysis, Root Cause Analysis
    2017 - 2017
  • Moonstone
    Regulatory Exam RE1, Finance and Financial Management Services
    2012 - 2012
  • Milpark Education - School of Financial Planning and Insurance
    Certificate, National Certificate in Banking Services Advice
    2007 - 2010
  • Greenbury Secondary School
    Matric, 12

Community

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