Ruth Mungcal

Representative at Primerica Financial Services, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English -
  • Tagalog -

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Credentials

  • International Call Center Proficiency (ICCP) 100-Hour Training Program
    Call Center Academy Philippines
    Sep, 2008
    - Oct, 2024

Experience

  • Primerica Financial Services, Inc.
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Representative
      • Mar 2019 - Present

      Making phone calls to potential clients based on acquired leads and client referrals Provide knowledgeable financial guidance to ensure that clients retirement goal is customized to their financial needs. Prospecting to recruit and train new representatives Maintain contact with existing clients on an ongoing basis to determine whether their financial needs have changed Making phone calls to potential clients based on acquired leads and client referrals Provide knowledgeable financial guidance to ensure that clients retirement goal is customized to their financial needs. Prospecting to recruit and train new representatives Maintain contact with existing clients on an ongoing basis to determine whether their financial needs have changed

  • Dollarama Cornerstone
    • Retail Associate
      • Mar 2018 - Aug 2019

      Operating the point of sale system Ensuring the established merchandising practices are followed Assisting in the receiving of all merchandise Provides quality customer service and ensures store cleanliness Ensuring that merchandise to be displayed are according to company standards Operating the point of sale system Ensuring the established merchandising practices are followed Assisting in the receiving of all merchandise Provides quality customer service and ensures store cleanliness Ensuring that merchandise to be displayed are according to company standards

  • KJMAL Enterprises Ltd DBA McDonalds Restaurant
    • Food Counter Attendant
      • Apr 2015 - Jan 2018

      Take orders and handle cash transactions Serve customers at counter or in the drive-thru Prepare food and clean up food prep area Clear and clean tables, trays and floors in all areas of eating establishment Sweep and mop floors, and perform other duties to assist kitchen staff Replenish condiments and other supplies in serving areas Take orders and handle cash transactions Serve customers at counter or in the drive-thru Prepare food and clean up food prep area Clear and clean tables, trays and floors in all areas of eating establishment Sweep and mop floors, and perform other duties to assist kitchen staff Replenish condiments and other supplies in serving areas

  • McDonald's Canada
    • Canada
    • Restaurants
    • Customer Service Team Lead
      • Feb 2013 - Jan 2015

      • Initiates actions to correct customer complaints and refers serious customer concerns to management immediately. • Ensures production area is organized. • Ensures adherence to Health and Safety guidelines and communicates concerns to management immediately. • Maintains courteous interaction with customers at all times. • Developing and training co-crew employees. • Ensures personal hygiene and uses approved cleaning agents. • Ensures products/supplies are rotated in and out of storage • Ensures the recording and flowing of all holding times. • Ensures appearance is neat, professional and clean at all times. • Prepares all products according to approved procedures and uses approved equipment. Show less

  • TeleTech Customer Care Management-Philippine Branch
    • Customer Service Representative
      • Jun 2009 - Dec 2012

      • Receive calls from overseas to provide assistance about mobile products • Do a case in every call that will be received to ensure complete call logging in order to serve as a future reference. • Provides basic technical assistance for product or device related issue • Evaluating calls for each team member assigned to ensure quality service • Receive calls from overseas to provide assistance about mobile products • Do a case in every call that will be received to ensure complete call logging in order to serve as a future reference. • Provides basic technical assistance for product or device related issue • Evaluating calls for each team member assigned to ensure quality service

Education

  • Colegio De San Pedro Laguna Philippines
    Associate in Computer Science, Computer Science and Technology
    2005 - 2007

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