Experience

SEALPAC

• Netherlands
• Machinery Manufacturing
• 1 - 100 Employee

• International Sales Support, Export Traysealers and Thermoformers

  • Jan 2017 - Present

   Quotations  Order processing (Exact)  Monitoring delivery times and specific agreements  Supporting the area export managers  Export administration  Quotations  Order processing (Exact)  Monitoring delivery times and specific agreements  Supporting the area export managers  Export administration



Sapa

• Mining
• 700 & Above Employee

• Desk Sales, Export German market

  • Feb 2015 - Dec 2016

   Quotations  Order processing  Monitoring specific agreements with customers  Monitoring confirmed delivery times  Complaint handling  Supporting the account managers  Quotations  Order processing  Monitoring specific agreements with customers  Monitoring confirmed delivery times  Complaint handling  Supporting the account managers



JVM Europe

• Netherlands
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Sales Support

  • Sep 2012 - Jan 2015

   International order handling (machines, workstations en consumables) with Exact  Backup contact for customers  Supporting the account managers in the field  Preparing of proposals and contracts (NDA, service- and maintenance contract, etc.)  Performing after-sales activities and follow up  Keeping the CRM-system up-to-date  Administrative activities  Preparing of mailing-lists  Writing the minutes with meetings  Project Management installations  International order handling (machines, workstations en consumables) with Exact  Backup contact for customers  Supporting the account managers in the field  Preparing of proposals and contracts (NDA, service- and maintenance contract, etc.)  Performing after-sales activities and follow up  Keeping the CRM-system up-to-date  Administrative activities  Preparing of mailing-lists  Writing the minutes with meetings  Project Management installations



RTI Sports GmbH (Distribution, Research & Development of bicycle equipment)

• Koblenz (Germany)

• Inside Sales, Customer Support

  • Jan 2009 - Aug 2012

   First point of contact for customers on the company ́s hotline  Order processing  Pre-order handling  Monitoring specific agreements with key-accounts  Customer Service and Advise for dealers and end customers  Complaint handling and resolving  Supporting the account managers  CRM  Presenting the products on trade shows  First point of contact for customers on the company ́s hotline  Order processing  Pre-order handling  Monitoring specific agreements with key-accounts  Customer Service and Advise for dealers and end customers  Complaint handling and resolving  Supporting the account managers  CRM  Presenting the products on trade shows



fitinstyle GmbH (mailorder company selling sportfashion for women)

• Urmitz (Germany)

• Inside Sales, Customer Service

  • Jan 2002 - Dec 2008

   Oder handling  Customer Service and Advise  RMA handling  Logistics (packing and shipping)  Payment handling  CRM  Digital photo editing with Adobe Photoshop and pre lay-outing for the mail order catalogue and web shop  Keeping the CMS database up-to-date  Inventory and administrative activities  Oder handling  Customer Service and Advise  RMA handling  Logistics (packing and shipping)  Payment handling  CRM  Digital photo editing with Adobe Photoshop and pre lay-outing for the mail order catalogue and web shop  Keeping the CMS database up-to-date  Inventory and administrative activities



Travix GmbH

• Boppard (Germany)

• Online-Services

  • Aug 2001 - Dec 2001

   Office administration  Acquisition  Order processing  CMS database  Dunning process  Statistics  Office administration  Acquisition  Order processing  CMS database  Dunning process  Statistics



Rechtsanwaltskanzlei Hackenberger & Greilberger, Graz (Lawyer's office, civil law)

• Graz (Austria)

• Secretary

  • Nov 1999 - May 2001

   Audio-type  Office administration  Appointment scheduling  Audio-type  Office administration  Appointment scheduling



Sturgis Biker Store

• Bruck an der Mur (Austria)

• Sales and Purchasing

  • Jul 1998 - Jun 1999

   Sales including Payment handling  Purchasing  Sales including Payment handling  Purchasing