Experience

InVue

• United States
• Advertising Services

• Senior Operations Account Manager

  • Jan 2017 - Present

• Customer Service Manager - US/Canada/Latin America

  • Mar 2004 - Jan 2017

  Customer Service Manager 2008 - PresentGrew team of 2 order takers to a team of 12 that transformed customer support and set the standard for the worldwide customer support teams. New team worked hand in hand with sales, which resulted in increased sales for existing customers as well as acquisition of new customers. Team is consistently recognized with company and CEO awards for their positive impact on sales. This team was instrumental in building InVue’s reputation for having world-class quality and customer support. Work closely with global sales team to ensure their customers have the highest quality of service.• Manage 1 Customer Service Supervisor, 4 Operations Account Managers, and 7 Customer Service Representatives for North America and Latin America, which comprise the majority of InVue revenue.• Designed innovative process and quality improvements as well as operational policies and systems. Adopted worldwide and set the new standard for the company resulting in increased sales and customer satisfaction.Event Planner/Office Manager/Executive Assistant 2004 - 2008Initially hired to be the executive assistant to the Owner/CEO, but duties were quickly expanded to managing the office, marketing and event planning. • Managed and directed all company events from business development and customer events, holiday parties, partner retreats to trade shows.• Duties included facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements. Supervised production of events – worked with event sponsors and internal/external teams on all aspects of planning the event. • Planned and coordinated PR initiatives and media interaction. Assisted with slide decks and marketing materials.• Managed all office logistics from facilities to employee communications. Ensured that InVue offices ran smoothly. Oversaw all office expansions, including new engineering building. Show less



Carttronics

• United Kingdom
• Retail

• Customer Service Manager

  • Jan 2000 - Jun 2003

  Provided leadership, direction and project management to account team in order to ensure the highest quality service for customers. Owned service after the sale and was responsible for managing third party vendors we used for dispatching service. Managed and negotiated service contracts. Provided leadership, direction and project management to account team in order to ensure the highest quality service for customers. Owned service after the sale and was responsible for managing third party vendors we used for dispatching service. Managed and negotiated service contracts.



DSC Logistics

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Manager

  • 1993 - 1997

  Managed team of customer service agents that supported logistics and delivery of goods globally using ground, air and water transportation. Managed team of customer service agents that supported logistics and delivery of goods globally using ground, air and water transportation.


Northern Tool + Equipment
• United States
• Retail
• 700 & Above Employee
• Administrative Assistant

  • Jun 1989 - 1993