Head of Coaching

• Jan 2023 - Present

Design, implement, and lead professional coaching and develop efforts for the Array Companies. Serve as professional coach for all company employees. Design, implement, and lead professional coaching and develop efforts for the Array Companies. Serve as professional coach for all company employees.

Director of Customer Experience

• Jul 2020 - Dec 2022

I lead a team of individuals committed to process improvement for our customers (internal and external). To achieve continual improvement, the CX team evaluates existing systems of operation for opportunities to enhance, streamline, and automate. We are a solutions-oriented group that always looks for a better and more efficient way to do things, with the goal of improving candidates', clients', and internal team members' experience.I am passionate about asking the questions: "why is it being done this way?" "can it be more efficient?" and "how can this be automated?", with the goal of streamlining and enhancing systems wherever possible. I love identifying opportunities for improvement, building better processes, and leading sustainable change. Show less

Director Of Implementation

• Mar 2018 - Jul 2020

VP, Recruiting Solutions

• Jun 2017 - Mar 2018

Assistant Vice President, Recruitment Operations

• Jul 2015 - Jun 2017

As AVP of Recruitment Operations at Headway Workforce Solutions, I oversaw the internal service delivery team and managed client relationships to success on a daily basis. Headway supported both small and large scale recruitment, staffing, and support projects in the Social Science and Marketing Research Sector, Retail Industry, and across various short-term Seasonal Projects. By customizing support to individual client needs, my team successfully staffed and employed individuals across each of these industries nationwide. My main role was both ensuring that Headway delivered top tier service to clients across all business lines, and that the recruitment and operations team had the support and direction they needed in order to provide this service day to day. Show less

Program Director

• Oct 2011 - Jul 2015

Recruitment Specialist

• Nov 2010 - Oct 2011

Facilitate the pre-hire process for all IBM Research candidates, up to 80 at a time Liaison between candidates and IBM managers throughout pre-hire, offer, and accept processes Manage visa requests for foreign national candidates in accordance with US immigration law and IBM requirements Facilitate the pre-hire process for all IBM Research candidates, up to 80 at a time Liaison between candidates and IBM managers throughout pre-hire, offer, and accept processes Manage visa requests for foreign national candidates in accordance with US immigration law and IBM requirements

Nanny

• Aug 2009 - Nov 2010

Nanny Ensure creative and safe learning environment for three children under the age of seven Plan and manage household schedules, including transporting children to several activities daily Nanny Ensure creative and safe learning environment for three children under the age of seven Plan and manage household schedules, including transporting children to several activities daily

Operations Assistant/Recruitment Coordinator

• Aug 2007 - Aug 2009

Actively recruited college graduates, career changers, and experienced professionals at college and non-college career fairs throughout Virginia and North Carolina Created and maintained database of current recruits (up to 150 at a time) to ensure efficient processing Interviewed candidates for sales and administrative positions, and continuously developed and improved recruiting process Actively recruited college graduates, career changers, and experienced professionals at college and non-college career fairs throughout Virginia and North Carolina Created and maintained database of current recruits (up to 150 at a time) to ensure efficient processing Interviewed candidates for sales and administrative positions, and continuously developed and improved recruiting process