Marketing Specialist

• Sep 2021 - Present

Marketing Coordinator

• Feb 2021 - Sep 2021

Communications & Content Marketing Coordinator

• Feb 2019 - Dec 2020

- Create and implement communication plans for staff engagement campaigns and events- Deliver leadership communications to all staff through various internal channels- Manage approvals for content through the risk and compliance, legal and media team - Monitor performance reports to gather insights and determine best communication practices- Create process documents and guides for digital communication production- Manage and disseminate digital content on 7 global websites via Adobe Experience Manager- Deliver regular publications to subscriber database via Marketing Cloud- Marketing lead on digital and content optimisation initiatives- Create and implement social media strategy for Twitter and LinkedIn - Assist with delivery of targeted marketing campaigns Show less

Personal Assistant & Marketing Coordinator

• Mar 2018 - Feb 2019

- Provide administrative support for the Global Head of Marketing, Communications, Digital and Direct – including diary, email and workflow management- Provide leadership team and broader marketing team with administrative support- Coordinate campaigns for internal communications team- Provide support to event managers on staff and client events- Point of contact for merchandise- Organise corporate headshots for client-facing staff

Personal Assistant

• Jun 2017 - Mar 2018

- Provide administrative support for the Head of Sydney Contact Centre and Head of Learning & Development and respective teams- Coordinate monthly team engagement initiatives - Book domestic/international travel for the team- Review all incoming invoices for accuracy and processing within required deadline

Corporate Superannuation Customer Service Consultant

• Aug 2016 - Jun 2017

- Service inquiries specialising in AMP’s corporate superannuation products- Using product, industry and system knowledge to immediately respond to customer requests- Achieving key performance indicators, leads and targets- Providing Team Managers & Customer Service Leads with floor support

General Services Customer Service Consultant

• Feb 2016 - Aug 2016

- Act as a first point resolution officer for inbound superannuation and insurance enquiries- Service enquiries specialising in AMP’s retail products