Experience

The Service Desk Institute (SDI)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Customer Engagement at Service Desk Institute (SDI)

  • Nov 2022 - Present

• New Business Sales Team Leader at Service Desk Institute (SDI)

  • Dec 2019 - Nov 2022

• SDI Conference and Membership Trusted Adviser

  • Sep 2017 - Dec 2019



Successful Mums Career Academy

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Career Coach

  • Jul 2016 - Sep 2017

  Delivering training and career coaching to those looking to return to work after career breaks.



eTraining Ltd

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Business Development Executive

  • Jul 2009 - Jun 2016

  Bromley, United Kingdom • Generating and developing and new business both face to face and on the phone • Building and maintaining relationships with existing businesses, • Advising employers and students of courses, funding criteria, government legislation. • Coordinating training courses, paperwork and training materials. • Regular progress reporting to the MD • Supporting, motivating and coaching the other member of the sales team. • Recruitment.



Easycrane

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• Telesales Manager

  • Apr 2010 - Jan 2011

  woolwich • Cold calling B2B • Generating new business • Taking and processing order from customers and field staff. • Liaising with the delivery team, warehouse and drivers. • Sales and customer service training for other team members • Product training for new team members. • Monitoring call numbers, sales margin, and targets • Quotes, both calculating and preparing. I excelled in the number of new accounts I opened, and the profit margin I maintained, exceeding my target and… Show more • Cold calling B2B • Generating new business • Taking and processing order from customers and field staff. • Liaising with the delivery team, warehouse and drivers. • Sales and customer service training for other team members • Product training for new team members. • Monitoring call numbers, sales margin, and targets • Quotes, both calculating and preparing. I excelled in the number of new accounts I opened, and the profit margin I maintained, exceeding my target and was quickly promoted. This is something I am still very proud of. Despite only being part of the team for a short time I was accepted quickly into my new role. I was leader of a team of 8 sales staff ranging in age, ability and experience. I enjoyed the pressure and responsibility of leading a diverse team and found great satisfaction is mentoring my colleagues to meet their own as well as team targets. Show less



ORION TRENT LIMITED

• United Kingdom

• Sales manager

  • Oct 2004 - Jun 2009

  Sidcup • Managed a team of 5 sales staff, both internal and field. • Contract estimating ranging from £200 to £155k • Staff training and development. • Monitored and improved sales turnover, profit margin and team targets. • Continuous development of the relationship between customers and staff I opened and maintained 20 new accounts in 2008 and received an NVQ level 2 in business administration. My career was cut short due to redundancy



Bromley Mitsubishi

• After sales executive

  • Jul 2002 - Oct 2004

  Beckenham • Worked as part of a team managing 5 mechanics. • Liaised with customers face to face and on the phone to book services and breakdowns. • Managed workshop daily workload • Took responsibility for invoice production, payments and handover of vehicles. I worked well as part of this team for two years. In this time we ran an efficient and profitable department. I enjoyed the challenges and opportunities that arose and we regularly exceeded the targets we were set.

• After sales executive

  • Jul 2002 - Oct 2004

  Beckenham • Worked as part of a team managing 5 mechanics. • Liaised with customers face to face and on the phone to book services and breakdowns. • Managed workshop daily workload • Took responsibility for invoice production, payments and handover of vehicles. I worked well as part of this team for two years. In this time we ran an efficient and profitable department. I enjoyed the challenges and opportunities that arose and we regularly exceeded the targets we were set.



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Customer Service Manager

  • Mar 1998 - Jun 2002

  Eltham • Booked package holidays, scheduled flights, car hire and foreign exchange. • Liaised with customers and tour operators to eradicate problems and resolve complaints. • Staff training, target analysis, and general welfare of 15 team members. • Increased sales using ancillary products like insurance and car hire. Working with a diverse team such as this was not without its complications. Every day held new challenges and this is what helped develop my skills enough to be promoted… Show more • Booked package holidays, scheduled flights, car hire and foreign exchange. • Liaised with customers and tour operators to eradicate problems and resolve complaints. • Staff training, target analysis, and general welfare of 15 team members. • Increased sales using ancillary products like insurance and car hire. Working with a diverse team such as this was not without its complications. Every day held new challenges and this is what helped develop my skills enough to be promoted in just 18 months. Show less



ANTHONY ROWCLIFFE AND SON LIMITED

• Telesales Supervisor

  • Jul 1994 - Mar 1998

  Charlton • Taking and processing orders over the phone directly from customers and field staff. • Cold calling potential customers. • Opening and maintaining new accounts. • Developed a mail - out campaign and then followed up the business with good success. This was my first full time position. I made good progress and was successfully promoted after my first 2 years. We were a profitable team increasing sales enough to warrant re locating to larger offices.