Customer Support Specialist

• Sep 2021 - Present

Customer Relationship Management Administrator

• Feb 2020 - Aug 2021

- Using Maximizer CRM software in implementing and managing a database of customer contacts and communications, transferring data, making sure data is clean and up to date, and training other members of staff to use the system - Designing targeted email campaigns to support various marketing initiatives. - Setting up and managing reports and dashboards within CRM - Using Maximizer CRM software in implementing and managing a database of customer contacts and communications, transferring data, making sure data is clean and up to date, and training other members of staff to use the system - Designing targeted email campaigns to support various marketing initiatives. - Setting up and managing reports and dashboards within CRM

Technical Sales Executive

• Aug 2018 - Aug 2019

 To consistently and actively research for new clients to generate new business opportunities and ensure proper follow up on existing clients to ensure recurrent sales.  Request for meetings and make relevant presentations to clients about our products  Report to Head of Operations, and work with her to maximize growth  Send quotations, pursuing these to purchase orders  Liaise with technical colleagues and our Order Fulfillment Team to respond to customer queries  Meet with customers and prospects and do occasional site visits  Prospect for new customers within key target growth areas  Customer Experience Solutions sales and installations Show less

Systems and Technical Support Consultant

• Mar 2016 - Aug 2018

*Projects Leader in finding solutions, delivering projects, implementing processes for Insurance Software and Business Intelligent solutions *Working closely with Insurefin clients implementing systems, supporting systems, building infrastructure including hardware, software, networking and end to end solutions for both Insurefin and its client base. * Involved in database administration, reporting development, programming and l have had supervisory roles with IT Attachment students. *Technologies used include: 4GL , Progress DB and MS SQL DB. * Working closely with Insurefin clients with use of Business Intelligent tool - Yellowfinbi , for business analysis. *Assisting in Interface of our Insurance solution with third part applications like Pastel. Show less

Account Manager

• Aug 2015 - Feb 2016

• Developing and implementing sales and marketing strategies for Epson products in Zimbabwe. • Recruiting and developing a team of local re-sellers to achieve country sales targets. • Training re-sellers sales personnel and helping re-sellers make sales presentations to potential sales leads • Ensuring that re-sellers get their required stocks and marketing resources through local distributors or directly from Epson. • Processing homologation of new products into the Zimbabwean market with local standards boards. • Generating and implementing strategies to motivate local re-sellers to achieve individual high level results. • Liaising with other Epson team members across the world to solve any arising grievances from local re-sellers and distributors. • Helping local distributors forecast demand for ordering purposes. • Advising the regional office on local trading environment changes in Zimbabwe so as to correctly target various products for the market. * Sales personnel for APC , Mecer Products , Lenovo Products, Verbatin and Seagate Drives, N-Computing ,Zebra Printers, Posiflex Products, POS Products and Software, Microsoft Products and Services. *Website Designing and Maintenance. *Advertising and Marketing personnel for Mecer IT Zimbabwe . Show less

Web Designer/Developer

• Feb 2013 - Aug 2015

* Designing and Drawing wire frames * Search engine optimization and Content management * Liaising closely with a customer or client at the design stage * Creating content that converts visitors to purchasers * Enhancing the look, functionality and appearance of the website * Fixing problems encountered in the functioning of the website * Testing websites for functionality in different browsers & at different resolutions. * Designing and Drawing wire frames * Search engine optimization and Content management * Liaising closely with a customer or client at the design stage * Creating content that converts visitors to purchasers * Enhancing the look, functionality and appearance of the website * Fixing problems encountered in the functioning of the website * Testing websites for functionality in different browsers & at different resolutions.