Experience

Law Offices of Brandon White, P.C.

• United States
• Law Practice
• 1 - 100 Employee

• Paralegal

  • May 2022 - Present

  • Assisting three (3) Attorneys in Motion preparations including but not limited to Motions to Withdraw as Counsel, Motion to Appear Telephonically, Motion to Consolidate Case, Motion to Continue, Notice of Appearances, Motion to request Pre-Trial Conferences, and Motion to Quash, and Executive Hearing Requests to Arizona Motor Vehicle Division’s Executive Hearing Office. • Followed with Courts throughout Arizona in attempt to confirm hearing dates, continuances, Zoom/Telephonic appearances information, cases status, etc. • Communicated heavily with client’s pertaining to each of their cases containing information such as hearing dates, status updates, plea agreements, required checklists, etc.• Met with 2 other in-house Paralegals to organize and confirm Attorney hearing schedules to avoid conflicting dates and times• Mailed courtesy copies of motion to Courts, Prosecutor’s Offices, etc.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Account Resolution Specialist

  • Aug 2020 - May 2022

  • Reviewed and researched customer accounts upon receipt of verbal complaints.• Communicated with customers to gather a better understanding of the issues at hand. • Conducted proper research utilizing tools available to resolve customer concerns regarding their accounts• Completed follow up calls to customers to inform them of findings and any resolution steps completed** March 2022 – Transferred into Home Lending Department within Wells Fargo• Completed similar tasks listed above but geared more towards mortgage loans.• Confirmed all Covid – 19 Pandemic assistance programs and researched start and end dates of all assistance programs.• Reviewed customer accounts and applications to determine continued eligibility for assistance.• Completed follow up calls to confirm with customers the determination of their application statuses.



CarMax

• Honduras
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Office Associate

  • Oct 2021 - Apr 2022

  • Assisted in opening Business Office and setting up the cash drawer in preparation for the day• Completed appraisals by confirming with customers on whether they had a title to their vehicle or if an auto loan was still outstanding.• If auto loan was outstanding on the vehicle, payoff confirmation was obtained by contacting financial lienholder. This was followed by explaining to the customer the payoff amount, appraised amount, negative or positive equity (whichever was applicable)• If customer owned the title on vehicles they wanted to sell, ownership was confirmed via EMVR records with proper identification. • Prepared, printed, and explained the purpose of each document presented for execution. • In addition to appraisal documentation, I also presented vehicle sale deals. Prepped and printed upon sale consultants e-signing completion. Explained the purpose of each document signed by the customer. • Completed titles, transferred “jackets” when appropriate, filed incoming titles from DMV, among other business office daily tasks such as, verified orders, requested/sent checks to 3rd party MVD, filed test drive forms, accepted down payments in all payment forms, completed and mailed out titles to auctioned vehicles, answered incoming calls and answered inquires to company standards.



Tiffany & Bosco, P.A.

• United States
• Legal Services
• 100 - 200 Employee

• Litigation Paralegal

  • Jul 2019 - Mar 2020

  • Assist in preparing litigation attorney for prescheduled court hearings by performing tasks such as confirming hearing dates and organizing exhibits.• Prepared legal documents such as summons and complaints, application and affidavits, judgments, writs, subpoenas.• Filed/e-filed legal documents with courts in Arizona, Nevada, and California. • Maintained excess proceed files for individuals who lost their homes due to foreclosure and evictions. If excess proceeds were left over, research was conducted in locating the whereabouts of the previous homeowners in attempt to disburse owed payment. • Telephonically communicated with prior homeowners pertaining to the status of foreclosure proceedings; in addition, communicated heavily with the courts/Judge assistants to discuss and confirm court dockets and verdicts. • Researched, confirmed and requested check amounts for disbursements owed to prior homeowners if applicable.



EZ-Messenger

• United States
• Legal Services
• 1 - 100 Employee

• Client Relationship Specialist

  • Nov 2017 - Jul 2019

  While working for EZM as a client relations specialist, I have learned a lot. I communicated heavily with assigned clients (attorneys) whose work we as a company processed, filed, and served. I maintained communication and follow ups on time sensitive deadlines. Helped resolve client concerns by reaching out to appropriate managers. While working for EZM as a client relations specialist, I have learned a lot. I communicated heavily with assigned clients (attorneys) whose work we as a company processed, filed, and served. I maintained communication and follow ups on time sensitive deadlines. Helped resolve client concerns by reaching out to appropriate managers.



Neuheisel Law Firm

• United States
• Legal Services
• 1 - 100 Employee

• Legal Secretary

  • Feb 2013 - Oct 2017

  • Prepared legal documents such as summons/complaints, Application and Affidavit for entry of defaults and Judgments• Completed online e-filings (TurboCourt)• Contacted courts for status updates on documents filed• Contact EZ Messenger for status on our service documents • Prepared legal documents such as summons/complaints, Application and Affidavit for entry of defaults and Judgments• Completed online e-filings (TurboCourt)• Contacted courts for status updates on documents filed• Contact EZ Messenger for status on our service documents



Rio Salado College

• United States
• Higher Education
• 700 & Above Employee

• Outreach Specialist

  • Apr 2010 - Feb 2013

  • Inbound student support. Answered averaging 100-200 calls daily from current and prospective students needing assistance with class enrollment, general questions, financial aid questions, prerequisites, etc. • 1-2 hours out of the day, I would assist in maintaining the website chat line. Chat conversations were limited to general questions only.• Assisted recruitment campaigns where I made outbound calls encouraging enrollment to Rio Salado Online. • Inbound student support. Answered averaging 100-200 calls daily from current and prospective students needing assistance with class enrollment, general questions, financial aid questions, prerequisites, etc. • 1-2 hours out of the day, I would assist in maintaining the website chat line. Chat conversations were limited to general questions only.• Assisted recruitment campaigns where I made outbound calls encouraging enrollment to Rio Salado Online.