Contractor, Consultant

• Jun 2018 - Present

Consultant, Customer Care, Processing & Compliance

• Jun 2018 - Present

Sr Customer Service, QA Analyst Compliance

• Aug 2009 - Jun 2018

*Customer Service, An Inbound call center handling inquiries about the status of rebate claims, missing requirements, and unqualified submissions. *Consumer Advocate - Customer and Sponsor communication for escalated calls and email complaints. Advocating compromise and verification of sale, prevention of possible fraud. *Resolution QA Analyst- monitoring the partner department steps in the mail receipt, scan, process, call handling and payment completion for the rebate process. *Customer Service Processing SR QA analyst, monitoring all paths of processing for quality and training within rules of compliance. Coordinate with Account Managers and Clients representatives for coordination compliant workflow and accuracy of contract requirements and maintain a best practice of customer satisfaction with our process. *Assist with IT, Business Development for new client process and training for handling new requirements. Show less

Specialized Transportation Tax Counselor

• Mar 2005 - Apr 2007

Bookkeeping and Tax documents for Commercial Drivers and Owner Operators. Not limited to Income, State Sales Tax, State and Federal IFTA, Log Book Compliance Reviews, Organize and storage of documents, Providing P&L. Bookkeeping and Tax documents for Commercial Drivers and Owner Operators. Not limited to Income, State Sales Tax, State and Federal IFTA, Log Book Compliance Reviews, Organize and storage of documents, Providing P&L.