Director, Operations and Women Initiatives

• Jan 2023 - Present

Creating a platform for Women and Girls to thrive:Leading and overseeing the HCF Operations and Women Initiative supporting International Womens Day signature events & Campaign including the mentorship of young girls and the SuperMon Project that creates a platform for women to educate themselves about self development.

Manager Outreach and Women Empowerment

• Jan 2017 - Feb 2023

HarryCares Foundation operates as a non-for-profit organization in Canada and Nigeria for the purpose of community building, youth outreach, and empowerment and to implement meaningful social impact on communities and people in need.HarryCares Foundation has reached over 9000 youth and community members. The Foundation has distributed thousands of books to young kids to help build literacy skills as well as helping to resurface street courts for basketball for youth to maintain an active and healthy lifestyle ,and has also managed women and girls program, annual Christmas events, multiple basketball camps, tournaments, life skills clinics and mentorship programs. Show less

Customer Service Team Lead

• Jul 2017 - Present

Experienced Team Lead with a demonstrated history of working in the telecommunications industry. Skilled in Sales, Customer Relationship Management (CRM), People Management, Training, and Contact Centres. Strong operations professional with a master’s degree in mass communication from Bayero University, Kano. Bringing almost Twelve years administrative and customer service experience, plus advanced skills in database management. Experienced Team Lead with a demonstrated history of working in the telecommunications industry. Skilled in Sales, Customer Relationship Management (CRM), People Management, Training, and Contact Centres. Strong operations professional with a master’s degree in mass communication from Bayero University, Kano. Bringing almost Twelve years administrative and customer service experience, plus advanced skills in database management.

Team Lead Contact Centre Operations

• Oct 2012 - Jul 2017

Emerging Markets Telecommunication Services Limited) Team Leader Call Centre Operations, Customer Care Division October 2012. Certificate of excellent performance (Best Customer care executive) June 2011.; Coach and mentor agents to improve and develop abilities Conduct quality monitoring and identify improvement areas Provide feedback and training opportunities for agents including on-the-job training Conduct one-on-one performance evaluations and implement corrective action procedures when required Prepare a professional development plan for each agent Provide ongoing communications to agents Recognize and reward progress Foster an open and positive work environment Serve as a support figure; listen and be compassionate to the difficulties of the agent’s job Etisalat (Emerging Markets Telecommunication Services Limited) Customer service Executive, 2012 –July 2017. Show less

Customer Care Executive

• Aug 2009 - Jul 2012

Modern Trade Merchandiser

• Apr 2008 - Sep 2009

working with head of top shops in Kano (Sahad Stores, country mall and jifartu stores) in order to increase sales across all selling key units. To dominate in terms of shelve presence in the shop. There by ensuring visibility and availability in shop and having adequate stocks in the warehouse. Major achievements within 6(six months) as a modern trade merchandiser, exceeded my target in share of shelve and share of Market. Sold over 16,746,440 naira for sahad stores only. working with head of top shops in Kano (Sahad Stores, country mall and jifartu stores) in order to increase sales across all selling key units. To dominate in terms of shelve presence in the shop. There by ensuring visibility and availability in shop and having adequate stocks in the warehouse. Major achievements within 6(six months) as a modern trade merchandiser, exceeded my target in share of shelve and share of Market. Sold over 16,746,440 naira for sahad stores only.

Tequilla

• 2007 - 2009

Market Merchandiser

• Jan 2007 - Jan 2008

Tequila Nigeria Key accounts for Unilever Nigeria (Merchandiser, Field Professional)