Experience

EuroStream

• Netherlands
• Investment Management
• 1 - 100 Employee

• Entrepreneur

  • Dec 2020 - Present

• Investor

  • Jan 2002 - Present



Essent

• Netherlands
• Services for Renewable Energy
• 700 & Above Employee

• Head of Digital

  • Aug 2019 - Jan 2021

  New senior leadership position responsible for the design & implementation of the digital service strategy for Essent & Energiedirect.nl (web & apps). SAFe Business Owner responsibility, steering 3 ARTs, 20+ scrum teams, from a (company wide) business perspective. Member of the Senior Leadership Team (top 25), LT Operations and Global LT Digital Transformation. New senior leadership position responsible for the design & implementation of the digital service strategy for Essent & Energiedirect.nl (web & apps). SAFe Business Owner responsibility, steering 3 ARTs, 20+ scrum teams, from a (company wide) business perspective. Member of the Senior Leadership Team (top 25), LT Operations and Global LT Digital Transformation.



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Senior Manager Digital Transformation

  • Apr 2018 - Aug 2019

  New senior leadership position within the Contact Center building a renewed (omnichannel) contact and channel transformation strategy. Covering all relevant touch points in digital, assisted and live channels. People management responsibility for a 100+ team managing digital assistance and social media channels. Member of the CC Leadership Team and Senior Leadership Team (top 100, executive committee -2). New senior leadership position within the Contact Center building a renewed (omnichannel) contact and channel transformation strategy. Covering all relevant touch points in digital, assisted and live channels. People management responsibility for a 100+ team managing digital assistance and social media channels. Member of the CC Leadership Team and Senior Leadership Team (top 100, executive committee -2).



UWV

• Netherlands
• Government Administration
• 700 & Above Employee

• Head of Digital

  • May 2014 - Apr 2018

  New senior leadership position designing & building the company wide “digital organisation” from scratch. Responsible for the design and implementation of the digital transformation strategy from a customer perspective. This resulted in an increase of the touch point customer satisfaction score of 8,4 (+1,5), an extensive growth in digital (>100M digital visits +10% YoY), a solid decline of calls (-/-13% YoY), a task completion rate of 87% (+25%) and a future ready organisational structure. Responsible for the omnichannel formula definition & execution from a digital first perspective. Delivery of the company wide (change & innovation) roadmap (50+ projects / 60M with digital impact) with the transformation from waterfall to scaled agile (SAFe Business Owner). People management responsibility for 6 direct and 125+ indirect employees. Member of the Division Executive Team (DT K&S) and Senior Leadership Team (Top 50). Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Manager Digital Business Management

  • Jul 2013 - May 2014

  Digital formula responsibility for online, social and native mobile apps (iOS, Android and Windows Phone). Design and delivery of the digital roadmap for the coming years. Delivery of a consolidated and aligned short term operational plan with all company stakeholders and Vodafone Group. People management of a team of seniors leading multiple operational scrum teams (Sales, Support & Mobile) from intake, prioritisation to delivery. People management responsibility for 15FTE. Member Digital MT & Deputy head of digital. Show less

• Manager Digital Enterprise & CXP

  • Aug 2012 - Jul 2013

  End to end responsibility for all B2B digital touch points from strategy development to execution. Covering all customer journeys (shop & service) in online, mobile and social. Leading a cross functional team of digital professionals consisting out of product owners, project managers, portal managers, business analysts, business improvement managers and lead designers. People management responsibility for 15FTE. Member Digital MT & Deputy head of digital.

• Manager Digital Capabilities

  • Aug 2011 - Aug 2012

  Responsible for defining and managing the strategic development roadmap for all capabilities / functionalities within the Digital Formula. Ensuring a clear vision and strategy for digital capability development based on knowledge and insights of customer needs, competitive developments, technological opportunities and market trends. Leading a team of capability managers responsible for all B2B & B2C digital touch points in the online, mobile, social and retail domain. Delivered the successful myvf app on Android & iOS covering 75% of all online traffic in only 12 months time. People management responsibility for 10FTE. Member Digital MT & Deputy head of digital. Show less

• Senior Product Marketing Manager

  • Jul 2008 - Jul 2011

  Work with UK based and local Product Marketing teams on the design and implementation of the digital roadmap for the coming years, based on customer needs, competitor analyses, technological developments, financial targets, best practice sharing and partner roadmaps. Leading multi vendor project teams for digital product developments and overall roadmap delivery. Project budget responsibility up to 7M CAPEX investment and business cases up to 100M revenues. Deliveries include introductions like VastOpMobiel from concept to commercial launch. Member of MT Product Management and Deputy Head of Product Management Show less



MDS Gateways

• Ireland
• Telecommunications
• 1 - 100 Employee

• Marketing Manager

  • Jan 2006 - Jun 2008

  Responsible for the development and implementation of the international marketing strategy. Continuously analyzing and translating market dynamics into actionable short to long-term strategies. Responsible for launching new business solutions and ensuring the availability and adequate use of marketing information. Leading cross functional teams on outperforming the local markets. MDS’ customer include European Telecom Operators like KPN, Belgacom, Eircom and Telecom Italia offering converged Business Communication and Cloud Solutions. Show less

• Business Development Manager

  • Jan 2002 - Dec 2005

  Business development responsibility for a portfolio of business communications solutions in the Dutch market (distributing via KPN and tiptel) and the South African market (distributing via Centratel). Alignment and delivery of the MDS Roadmap with various corporate clients. Established a solid market leadership (>40%) within the Dutch Enterprise market below 30 FTE.



KPN

• Netherlands
• Telecommunications
• 700 & Above Employee

• Product Manager

  • Feb 1999 - Jan 2002

  Responsible for the marketing mix and product life cycle of business communications solutions in the SOHO and SME market. Product management responsibility for the first Dutch telephone system (PBX) with data integration (router, email server, cti, ras, web based management, etc) branded as Vox Connect. Responsible for the marketing mix and product life cycle of business communications solutions in the SOHO and SME market. Product management responsibility for the first Dutch telephone system (PBX) with data integration (router, email server, cti, ras, web based management, etc) branded as Vox Connect.