Ruta Ford
Business Operations Manager | Sales Operations Manager | CRM Admin | BI | Project Manager at Forecast5 Analytics- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Lithuanian -
-
Russian -
-
English -
Topline Score
Bio
Noel Crespo
Ruta and I worked together for 5 years at Forecast5 Analytics when I was an Account Advisor. My role relied heavily on keeping updated and easily accessible records of client statuses on our CRM in order to ensure the entire team was well informed. Ruta was a life-saver when it came to developing custom workflows/reports for my team to ensure the process was easy and seamless. She routinely met with us and collected our feedback in order to build the perfect process that catered to our needs. Ruta was an absolutely wonderful teammate and an even better friend. I could not recommend her more!
Angela B.
I've had the pleasure of working with Ruta for over two years at Forecast5 Analytics, collaborating on Internal Analytics. I have seen Ruta be an innovative, creative and strategic leader for the Business Operations Team. I have been impressed with her ability to deliver operational reporting with little notice to c-level staff. Her efforts to drive uniformed operational reporting has been nothing but outstanding. Ruta would be a valuable member to any team.
Noel Crespo
Ruta and I worked together for 5 years at Forecast5 Analytics when I was an Account Advisor. My role relied heavily on keeping updated and easily accessible records of client statuses on our CRM in order to ensure the entire team was well informed. Ruta was a life-saver when it came to developing custom workflows/reports for my team to ensure the process was easy and seamless. She routinely met with us and collected our feedback in order to build the perfect process that catered to our needs. Ruta was an absolutely wonderful teammate and an even better friend. I could not recommend her more!
Angela B.
I've had the pleasure of working with Ruta for over two years at Forecast5 Analytics, collaborating on Internal Analytics. I have seen Ruta be an innovative, creative and strategic leader for the Business Operations Team. I have been impressed with her ability to deliver operational reporting with little notice to c-level staff. Her efforts to drive uniformed operational reporting has been nothing but outstanding. Ruta would be a valuable member to any team.
Noel Crespo
Ruta and I worked together for 5 years at Forecast5 Analytics when I was an Account Advisor. My role relied heavily on keeping updated and easily accessible records of client statuses on our CRM in order to ensure the entire team was well informed. Ruta was a life-saver when it came to developing custom workflows/reports for my team to ensure the process was easy and seamless. She routinely met with us and collected our feedback in order to build the perfect process that catered to our needs. Ruta was an absolutely wonderful teammate and an even better friend. I could not recommend her more!
Angela B.
I've had the pleasure of working with Ruta for over two years at Forecast5 Analytics, collaborating on Internal Analytics. I have seen Ruta be an innovative, creative and strategic leader for the Business Operations Team. I have been impressed with her ability to deliver operational reporting with little notice to c-level staff. Her efforts to drive uniformed operational reporting has been nothing but outstanding. Ruta would be a valuable member to any team.
Noel Crespo
Ruta and I worked together for 5 years at Forecast5 Analytics when I was an Account Advisor. My role relied heavily on keeping updated and easily accessible records of client statuses on our CRM in order to ensure the entire team was well informed. Ruta was a life-saver when it came to developing custom workflows/reports for my team to ensure the process was easy and seamless. She routinely met with us and collected our feedback in order to build the perfect process that catered to our needs. Ruta was an absolutely wonderful teammate and an even better friend. I could not recommend her more!
Angela B.
I've had the pleasure of working with Ruta for over two years at Forecast5 Analytics, collaborating on Internal Analytics. I have seen Ruta be an innovative, creative and strategic leader for the Business Operations Team. I have been impressed with her ability to deliver operational reporting with little notice to c-level staff. Her efforts to drive uniformed operational reporting has been nothing but outstanding. Ruta would be a valuable member to any team.
Credentials
-
CSPO - Certified Scrum Product Owner
Scrum AllianceJan, 2014- Nov, 2024 -
Project Management Professional
Project Management InstituteJul, 2013- Nov, 2024
Experience
-
Forecast5 Analytics
-
United States
-
Software Development
-
1 - 100 Employee
-
Business Operations Manager | Sales Operations Manager | CRM Admin | BI | Project Manager
-
Apr 2014 - Present
Forecast5 Analytics is a provider of advanced SaaS analytics software designed specifically for the public sector. ⌨ Learn more about our services at: www.forecast5analytics.com As Business Operations Manager reporting to the CFO, I work cross-functionally to manage operations, systems and CRM tools while enhancing processes and improving organizational infrastructure to ensure deliverables exceed quality standards. I oversee full contract lifecycles, from proposal and signing to collection and support, tracking performance of each project while ensuring alignment of service provided with company standards and expectations. I also support and facilitate billing, collections and client engagement while taking accountability for project reporting and overall performance management. ➥ I led a team of 4 direct reports to transform existing operating processes and systems, incorporating transformation and change agility into corporate DNA. ➥ I introduced technological innovations that automated systems and processes. ➥ I facilitated a period of rapid business growth that saw the company grow from 20 staff to over 170, collaborating with all departments to ensure departmental synergy and promote cross-functional efficiencies. ➥ I developed an innovative ‘quote-to-cash’ process for sales teams. ➥ I developed a mobile-friendly business analytics system that collated 230+ reports into one dashboard, providing unique insights for the sales, finance, client engagement, operations teams and management. ➥ I implemented a new contract management system, shortening contract creation times by 75% and logging times by up to 80%. ➥ I implemented new collections software that automated invoice reminders, shortening collection times by 10%. ➥ I automated 300+ CRM processes across the organization. Show less
-
-
-
RR Donnelley's DLS Worldwide
-
Bolingbrook, IL
-
Project Manager
-
Feb 2013 - Apr 2014
As Project Manager, I oversaw systems optimization, website development and project implementation for the logistics division; managing a suite of high profile projects and guiding development, planning and scheduling for each project. I also set project timelines and milestones, leading critical plan reviews to ensure timely delivery. My consistent efforts to drive efficiency and change agility have had significant results: ➥ I managed up to 7 high-value projects concurrently, developing a ‘one-stop-shop’ client portal to streamline project management and accountability. ➥ I oversaw successful implementation of an enhanced transportation management system for internal staff and 155 agents nationwide; leading to enhanced operating efficiency, improved data flows and more sales leads as well as robust competitive advantages. ➥ I led projects throughout their entire lifecycle, including vendor evaluation, contract negotiation, project planning and execution, performance monitoring and cost control; driving process improvements and efficiency at every phase. Show less
-
-
-
-
Salesforce.com Admin/Developer
-
Dec 2010 - Apr 2014
Acted as a project manager and the lead admin/developer on the CRM Salesforce.com implementation project. Currently responsible for the on going customization and new Salesforce.com development projects. The main goal is to make effective use of technology advantages. Training completed:1. Administration Essentials for Enterprise Edition2. Building Applications with Force.com & Visualforce DEV4013.Introduction to Object-Oriented Programming with Force.com Code (DEV-531)
-
-
Product Manager for CRM Solution – Salesforce.com
-
May 2010 - Feb 2013
As Product Manager, I was accountable for driving implementation of a comprehensive CRM system over two years, managing a multi-discipline team to customize and adapt project to organizational requirements, and serving as Salesforce project manager and administrator for four years. I managed full-scope project development; including planning, scheduling and milestone setting. I also participated in CRM implementation road mapping, including prioritization of future phases of the project.I worked with IT staff, internal stakeholders and business users across different groups on project execution. I also drove cross-functional communications to ensure timelines were met. I proactively managed changes in project scope and amendments to conditions. Here are some of the ways I’ve made consistent contributions to business growth:➥ I facilitated 110+ internal training sessions for onsite and offsite Salesforce users, creating up-to-date training material and user guides.➥ I developed and implemented test plans to ensure seamless project execution.➥ I oversaw customization of Salesforce to align software performance with organizational needs.➥ I designed and implemented user surveys, analyzing responses from 50+ customer service reps to create detailed user requirements and documentation. ➥ I received the ‘Excellence in Mailing Industry Ingenuity’ Award in 2012 for excellence in CRM project implementation. Show less
-
-
Service Specialist
-
Sep 2007 - Dec 2010
Acted as a lead on several high profiles and at risk customer base. Distributed summarized and detailed internal and external customer reports.Managed deliveries and processing for multiple accounts, including proactive delay and issue communication.Analyzed and distribute information to both internal and external customers.Standard Operation Procedure Auditing. Provided training to employees from different business departments. Compiled Competitive Market Analysis for Postal Services. Maintained internal and external customer relationships. Established and maintained processes in order to meet unique customer requirements, business or management needs. Show less
-
-
Education
-
2000 - 2004
Vytautas Magnus University (VMU), Kaunas, Lithuania
Bachelor's degree, Business Management -
2004 - 2005
Vytautas Magnus University (VMU), Kaunas, Lithuania
Marketing and International Business (Master’s level coursework)
Community
