Experience

One Utility Bill

• United Kingdom
• Utilities
• 1 - 100 Employee

• Senior Operations Assistant

  • May 2022 - Present

  - Deputising for the team leaders when they are out of the business- Pro-actively responding to customer/team queries- Weekly reporting- Supporting with recruitment- Supporting with onboarding & coaching of new starters- Process improvements- Assisting with team meeting agendas and/or daily standups- Quality Assurance Call monitoring

• Customer Operations Assistant

  • Apr 2021 - May 2022

  • Monitoring email mailboxes and answering inbound calls.• Working closely with the suppliers and other departments. • Ensuring our customers’ packages are being set up and managed correctly.• Ensuring incoming queries are being actioned efficiently.• Work through any incoming tickets and ensure to leave detailed notes and take ownership of any incoming problems.• Adjusting to the demands of a fast-paced environment and changing workload – via organisation, prioritisation and time management.• Production of daily reports on productivity in line with my KPI’s. • Advanced rapport building with Customer Operations team and other departments.• Maintaining organisation of my personal IT hardware and software.



Jessops Europe Limited

• United Kingdom
• Retail
• 100 - 200 Employee

• Sales Assistant

  • Aug 2019 - Apr 2021

  • Understanding customer needs and driving sales • Building and maintaining product knowledge • Processing customer orders and data (in person or over the phone) in compliance with GDPR regulations • Processing stock • Running the photography lab and processing customer orders (digital images, film developing, creating prints, posters, canvases and other photo gifting) and ensuring that all orders meet the quality standards • Developing and maintaining relationships with the customers, other departments



PizzaStorm

• Restaurants

• Member

  • Oct 2016 - Aug 2019

  -Driving Sales -Delivering high level customer service -Working as a part of the team and on my own -Processing Stock -Cashing up -Cleaning Shop Area -Managing Time -Opening and closing the store -Driving Sales -Delivering high level customer service -Working as a part of the team and on my own -Processing Stock -Cashing up -Cleaning Shop Area -Managing Time -Opening and closing the store