Experience

rooted Technologies

• Oman
• Technology, Information and Internet
• 1 - 100 Employee

• Software Developer

  • Aug 2023 - Present

  Internship program in Microsoft Power Platform Internship program in Microsoft Power Platform



Bahwan IT

• Oman
• IT Services and IT Consulting
• 100 - 200 Employee

• Computer Science Specialist

  • Oct 2022 - Present

  Suhail Bahwan Group, in IT department, with new information and technologies. The beginning was in the technical support department, how to deal with servers and install them, VMware configuration, PC and laptops, install programs, connecting the system in a domain and install required program from server, RAD server, also install ESXI server. I trained in security and networks, with certificates NSE1, NSE2 of Fortinet. The best department for me, which gained more attention and depth, was the software department, where I trained on a course in converting documents, archives, and recordings from paper to digital, captures, and modifying and securing data in the OmniDocs WorkDesk ECM of Newgen platform) it was helpfully online course of Newgen Company . Show less



Newgen Software

• India
• Software Development
• 700 & Above Employee

• Software Developer

  • Nov 2022 - Feb 2023



EarthLink Telecommunications

• Iraq
• Telecommunications
• 700 & Above Employee

• Logistic and transport managment

  • Feb 2019 - Mar 2020

  Communicate with colleagues, suppliers, carriers, product vendors, customers, stakeholders, and quality personnel for logistics services. I also manage inventory and freight. Plan to develop a comprehensive plan and anticipate future risks. Oversee supply chains. Collect carrier and track appointments as well as track shipments. and tracking and updating. Communicate with colleagues, suppliers, carriers, product vendors, customers, stakeholders, and quality personnel for logistics services. I also manage inventory and freight. Plan to develop a comprehensive plan and anticipate future risks. Oversee supply chains. Collect carrier and track appointments as well as track shipments. and tracking and updating.



Asiacell Communications PJSC

• Iraq
• Telecommunications
• 700 & Above Employee

• Customer care quality, Training and communication

  • Aug 2016 - Jan 2019

  1. Quality Control: Determined Quality principles for the Unit and ensured there is in place effective monitoring and reporting mechanisms for measuring performance against those principles & standards and ensuring the quality of services conform to established company and regulatory standards. Established key performance indicators and collected, analyzed performance data against those KPIs; provided recommendations on any major deficiencies and implemented preventive and corrective action plans to eliminate the root causes of poor quality and delivery problems. Tracked and reported quality metrics for the department through delivering a clear (weekly/ monthly/annually) reports in relation to QA trend, failures within processes or procedures, quality variances, adherence to standards etc. to use for performance reviews and bonus recommendations. ? Developed processes, policies and procedures for other areas within the department resulting in integrating production and quality assurance processes. Show less

• Internship Trainee

  • Mar 2015 - Aug 2016