Experience

eviCore healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Desktop Engineer Level 3

  • Oct 2012 - Present

  • Managed Microsoft SCCM deployments in a large-scale global environment of 10,000+ users; over saw large and complex application targeted for mass audience. • Managed Windows 7/10 deployments via SCCM/OSD. Creating unique task sequences to personalize the windows build including role based application deployment using collection variables within SCCM. • Provide level 3 infrastructure support and assist in the maintenance and troubleshooting of SCCM, and client workstations; possess a great understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues. • Evaluate vendor hardware and software products to developed installation scripts, design software configurations and provide technical support. • Provide level 2 support to users utilizing Cisco Call Manager 7.1/8.5/11 and Cisco Unity 7.1/8.5/11.• Perform capacity planning for hardware and software ranging from servers to workstations and laptops. Propose hardware/software upgrades wherever necessary and required as per project requirements. • Provide level 3 troubleshooting support for Active Directory, GPO and Exchange related issues across 5 domains fully trusted.• Designed and implemented IGEL thin client server administration environment and client configuration for Citrix and VMWare use to manage over 2,500 in-house/remote users.• Managed Active Directory OU’s, user accounts, permissions and groups including Microsoft Exchange Console management creating/modifying exchange resources.• Created knowledge base articles to ensure Service Desk Level I resources were able to resolve incidents during first contact.• Monitoring and Administration of Antivirus like Sophos and Symantec via their respective management console.



Akimeka LLC

• Technical Lead

  • Dec 2011 - Oct 2012

  • Interacted with network services, software systems engineering and/or applications development teams to restore service and/or identify core problems. • Trained end-users on software packages and standard IT procedures as required; participated in new application rollouts, testing and special projects as needed.• Provided technical customer support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.• Troubleshoot software and hardware failure and identified network problems when related to personal desktop computers/laptops and thin clients.• Provided CHCS/AHLTA system and user account administration, creation and provisioning of accounts• Supported the installation of AHLTA/CHCS platforms and provide ICD9/Medcin updates for EHR software.• Ensure daily server checks and tape backups completed without failure. Server checks include starting required services and processes, check event and system logs for failure/errors and rotate backup tapes upon backup completion.• Position required an active Public Trust clearance.



Northrop Grumman

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Desktop Support Technician

  • Nov 2010 - Dec 2011

  • Under close supervision performed front line technical customer support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status. • Provided support to users in helping them navigate/use software applications and troubleshoot/resolve problems. • Manage and administer AHLTA and CHCS user accounts and roles through Snare Works and Reflections for UNIX (Attachmate).• Monitor the installation of EHR applications, (AHLTA, CHCS, Essentris) on Clinical desktops within the MTF and external clinics.• Experience with Systems Management Server (SMS), SCCM, and remote administration. Creating collections, preparing packages for deployment, configuration and repair of SCCM client.• Established and provided system recommendations on improving and troubleshooting system performance across all supported sites. • Manage user accounts within Active Directory, extending account expiration dates, modifying of permissions, account unlocks, general account questions, verifying mailbox permissions, managing security groups and distribution groups.• Maintain database backups within 4 databases environments (AHLTA, LCS, Essentris, COPATH) utilizing HP Storage Works or VMS. • Experience with the unique military health care computer systems/procedures• Position required an active Public Trust clearance.