Experience

Coleman Research

• United States
• Information Services
• 200 - 300 Employee

• Senior Vice President - Client Management

  • Jan 2023 - Present

  US Consulting

• Vice President - Client Management

  • Sep 2021 - Jan 2023

  Global General Manager

• Senior Director - Client Management

  • Oct 2020 - Sep 2021

  Global Consulting

• Director - Client Management

  • Apr 2020 - Oct 2020

  US Consulting



AMS

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• Head of RPO Solutions, Americas Operations

  • Jan 2018 - Oct 2019

  Led RPOs for the Americas, providing agile permanent recruitment solutions to a broad range of clients across multiple sectors. Clients include: Bank of America, Confidential Tier 1 Investment Bank, Credit Suisse, Synchrony Financial, Mass Mutual, Bristol Myers Squibb, Celgene, Kimberly Clark, Novartis Mexico, AveXis, Thermo Fisher, Nexans, Crocs, Molex, Milestone Technologies, Applied Systems, CPA Global, Fried Frank, Insight2Profit, OYO Rooms On behalf of clients: build and oversee… Show more Led RPOs for the Americas, providing agile permanent recruitment solutions to a broad range of clients across multiple sectors. Clients include: Bank of America, Confidential Tier 1 Investment Bank, Credit Suisse, Synchrony Financial, Mass Mutual, Bristol Myers Squibb, Celgene, Kimberly Clark, Novartis Mexico, AveXis, Thermo Fisher, Nexans, Crocs, Molex, Milestone Technologies, Applied Systems, CPA Global, Fried Frank, Insight2Profit, OYO Rooms On behalf of clients: build and oversee global and national Talent Acquisition functions across multiple industries (Financial Services, Engineering, Technology, Pharmaceuticals, Media) to accomplish their strategic Human Resources and Talent Acquisition objectives Act as trusted adviser to Heads of Talent Acquisition, Human Resources and C-Suite stakeholders Show less Led RPOs for the Americas, providing agile permanent recruitment solutions to a broad range of clients across multiple sectors. Clients include: Bank of America, Confidential Tier 1 Investment Bank, Credit Suisse, Synchrony Financial, Mass Mutual, Bristol Myers Squibb, Celgene, Kimberly Clark, Novartis Mexico, AveXis, Thermo Fisher, Nexans, Crocs, Molex, Milestone Technologies, Applied Systems, CPA Global, Fried Frank, Insight2Profit, OYO Rooms On behalf of clients: build and oversee… Show more Led RPOs for the Americas, providing agile permanent recruitment solutions to a broad range of clients across multiple sectors. Clients include: Bank of America, Confidential Tier 1 Investment Bank, Credit Suisse, Synchrony Financial, Mass Mutual, Bristol Myers Squibb, Celgene, Kimberly Clark, Novartis Mexico, AveXis, Thermo Fisher, Nexans, Crocs, Molex, Milestone Technologies, Applied Systems, CPA Global, Fried Frank, Insight2Profit, OYO Rooms On behalf of clients: build and oversee global and national Talent Acquisition functions across multiple industries (Financial Services, Engineering, Technology, Pharmaceuticals, Media) to accomplish their strategic Human Resources and Talent Acquisition objectives Act as trusted adviser to Heads of Talent Acquisition, Human Resources and C-Suite stakeholders Show less



Alexander Mann Solutions at Bank of America

• Raleigh-Durham, North Carolina Area

• Head of Talent Acquisition

  • Jan 2017 - Dec 2017

  Responsible for ensuring that the performance of each account was optimized and met key performance metrics such as target start dates, time to offer and contractual SLAs. Delivered solutions across a number of accounts that all operated in large multi geographical / multi-disciplined and highly regulated environments. • Led the Bank of America account team supporting Volume/Contact Center hiring, Customer Service Representatives & Resource Augmentation • Primary contact for Business… Show more Responsible for ensuring that the performance of each account was optimized and met key performance metrics such as target start dates, time to offer and contractual SLAs. Delivered solutions across a number of accounts that all operated in large multi geographical / multi-disciplined and highly regulated environments. • Led the Bank of America account team supporting Volume/Contact Center hiring, Customer Service Representatives & Resource Augmentation • Primary contact for Business and HR Executives • Led a team of ~140 people nationally managing ~8,000 hires annually • Implemented new reporting through WorkDay, leveraging AMS’s Consulting and Business Intelligence Teams • Worked with AMS Consulting team to develop the use of Artificial Intelligence (Karen HR) in recruiting for Customer Service Representatives, with a goal of improving candidate experience, reducing time to hire and ensuring the most effective use of candidate talent pools • Implemented a programmatic approach to candidate advertising with the use of Joveo. This created the opportunity to maximize market reach whilst more effectively managing advertising and attraction costs • Maintained close control over all compliance related matters Show less Responsible for ensuring that the performance of each account was optimized and met key performance metrics such as target start dates, time to offer and contractual SLAs. Delivered solutions across a number of accounts that all operated in large multi geographical / multi-disciplined and highly regulated environments. • Led the Bank of America account team supporting Volume/Contact Center hiring, Customer Service Representatives & Resource Augmentation • Primary contact for Business… Show more Responsible for ensuring that the performance of each account was optimized and met key performance metrics such as target start dates, time to offer and contractual SLAs. Delivered solutions across a number of accounts that all operated in large multi geographical / multi-disciplined and highly regulated environments. • Led the Bank of America account team supporting Volume/Contact Center hiring, Customer Service Representatives & Resource Augmentation • Primary contact for Business and HR Executives • Led a team of ~140 people nationally managing ~8,000 hires annually • Implemented new reporting through WorkDay, leveraging AMS’s Consulting and Business Intelligence Teams • Worked with AMS Consulting team to develop the use of Artificial Intelligence (Karen HR) in recruiting for Customer Service Representatives, with a goal of improving candidate experience, reducing time to hire and ensuring the most effective use of candidate talent pools • Implemented a programmatic approach to candidate advertising with the use of Joveo. This created the opportunity to maximize market reach whilst more effectively managing advertising and attraction costs • Maintained close control over all compliance related matters Show less



Alexander Mann Solutions at Deutsche Bank

• Raleigh-Durham, North Carolina Area

• Head of Talent Acquisition

  • Sep 2015 - Jan 2017

  Head of Talent Acquisition/Client Services, leading the Americas Recruiting team of a global permanent RPO (Recruitment Process Outsourcing) solution for our client, Deutsche Bank. Responsible for successful delivery against recruitment targets, KPIs and the achievement of agreed budgets for several allocated teams within the Americas region. Manage senior relationships with Deutsche Bank. Deliver strategic projects. Manage regional recruitment teams and global support… Show more Head of Talent Acquisition/Client Services, leading the Americas Recruiting team of a global permanent RPO (Recruitment Process Outsourcing) solution for our client, Deutsche Bank. Responsible for successful delivery against recruitment targets, KPIs and the achievement of agreed budgets for several allocated teams within the Americas region. Manage senior relationships with Deutsche Bank. Deliver strategic projects. Manage regional recruitment teams and global support services. Specialties: Strategic recruitment, direct recruitment, vendor management, client relationship management, process improvement/re-engineering, team leadership. Show less Head of Talent Acquisition/Client Services, leading the Americas Recruiting team of a global permanent RPO (Recruitment Process Outsourcing) solution for our client, Deutsche Bank. Responsible for successful delivery against recruitment targets, KPIs and the achievement of agreed budgets for several allocated teams within the Americas region. Manage senior relationships with Deutsche Bank. Deliver strategic projects. Manage regional recruitment teams and global support… Show more Head of Talent Acquisition/Client Services, leading the Americas Recruiting team of a global permanent RPO (Recruitment Process Outsourcing) solution for our client, Deutsche Bank. Responsible for successful delivery against recruitment targets, KPIs and the achievement of agreed budgets for several allocated teams within the Americas region. Manage senior relationships with Deutsche Bank. Deliver strategic projects. Manage regional recruitment teams and global support services. Specialties: Strategic recruitment, direct recruitment, vendor management, client relationship management, process improvement/re-engineering, team leadership. Show less



Alexander Mann Solutions at Credit Suisse

• Head of Talent Acquisition

  • Jan 2015 - Sep 2015

  Head of Talent Acquisition/Client Services, leading the Americas Recruiting team of a global permanent RPO (Recruitment Process Outsourcing) solution for our client, Credit Suisse.

• Head of Corporate Functions Talent Acquisition

  • Jan 2013 - Jan 2015

  • North America Lead across all Shared Services functions (Finance, Audit, General Counsel, Risk Management, Procurement and Communications), facing off directly to Functional Heads and executing strategies to support their business • Developed account and team targets, budgets and SLAs (including effectiveness measures, timelines, candidate quality, delivery of recruitment services and customer satisfaction) • Monitored the budget and SLA achievement and highlighted any failures or areas… Show more • North America Lead across all Shared Services functions (Finance, Audit, General Counsel, Risk Management, Procurement and Communications), facing off directly to Functional Heads and executing strategies to support their business • Developed account and team targets, budgets and SLAs (including effectiveness measures, timelines, candidate quality, delivery of recruitment services and customer satisfaction) • Monitored the budget and SLA achievement and highlighted any failures or areas of concern to the client account management team. Deployed measurable action plans to address any shortfall/challenges • Led the account financial forecasts and interrogated shortfalls with the managers and recruiters • Accountable for tracking and monitoring the delivery of forecasted placements to target start dates with the agreed source mix • Custodian of the account’s process documentation e.g. operations manuals, process flows, screening templates etc. Responsible for ensuring these were regularly updated and used by everyone in the account team • Acted as a Trusted Advisor to clients and team on resourcing related matters

• Recruitment Manager

  • Jan 2012 - Jan 2013

  • Led and managed the on-site teams, driving the teams to ensure that productivity, account profitability and customer satisfaction were priorities at all times • Managed a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress • Worked with the senior manager to define the type and level of resources required to effectively achieve delivery and profitability targets • Delivered against continuous… Show more • Led and managed the on-site teams, driving the teams to ensure that productivity, account profitability and customer satisfaction were priorities at all times • Managed a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress • Worked with the senior manager to define the type and level of resources required to effectively achieve delivery and profitability targets • Delivered against continuous improvement projects and client specific projects

• Senior Lead Recruiter

  • Jan 2010 - Jan 2012

  • Responsible for recruiting permanent employees at all levels across the Investment Banking Operations division • Produced and delivered monthly management information for the business • Advised business units on headcount planning, talent management and human capital • Interacted with candidates throughout entire recruitment process - from identification to onboarding • Identified areas of process improvement, service enhancement and opportunities to increase scope of service •… Show more • Responsible for recruiting permanent employees at all levels across the Investment Banking Operations division • Produced and delivered monthly management information for the business • Advised business units on headcount planning, talent management and human capital • Interacted with candidates throughout entire recruitment process - from identification to onboarding • Identified areas of process improvement, service enhancement and opportunities to increase scope of service • Acted as interface between HR community, line management and Alexander Mann Solutions management

• Recruiter

  • Jan 2008 - Jan 2010

  • Responsible for recruiting permanent employees at all levels across the COO and CFO divisions • Responsible for the global roll out and training of a new competency based interviewing model for Product Control group • Acted as a project manager for vendor assessments by leading the London Preferred Supplier List (PSL) review, devising metrics for the third-party vendors, creating new process flows, benchmarking recruitment fees and consistently reviewing Credit Suisse… Show more • Responsible for recruiting permanent employees at all levels across the COO and CFO divisions • Responsible for the global roll out and training of a new competency based interviewing model for Product Control group • Acted as a project manager for vendor assessments by leading the London Preferred Supplier List (PSL) review, devising metrics for the third-party vendors, creating new process flows, benchmarking recruitment fees and consistently reviewing Credit Suisse contracts • Participated in Global HR Transformation initiative through user acceptance testing, which included a new ATS/HRIS and careers page



Robert Walters

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Senior Consultant - Financial Services

  • Mar 2003 - Nov 2007