Experience

Hōhepa Hawke's Bay

• New Zealand
• Non-profit Organizations
• 1 - 100 Employee

• Cheesemaker

  • Oct 2023 - Present



Te Mata Estate Winery

• New Zealand
• Beverage Manufacturing
• 1 - 100 Employee

• Seasonal Worker

  • Dec 2022 - Oct 2023

  Seasonal worker at Te Mata Winery and on call as required or needed in the off season. Leaf thinning to allow sunlight to the grapes Grape thinning to allow the right amount of grapes on a vine Grape picking at all of the Te Mata vineyards De-stalker, pick out the remaining small pieces of stalks at the end of the de-stalking process Bottling line to load bottles for filling, placing caps on bottles once filled, bottle labelling, packing, packing, stacking & wrapping Working with a team of staff to get the jobs required done Show less



Self-employed

• New Zealand

• Project Coordinator

  • Nov 2021 - Aug 2022

  after being made redundant in November 2021 I took some time out to do some Renovations to my own home (flooring, carpet, bathroom remodel, paint exterior of the house, replace decking timber and add a parking bay extension to the driveway. I took it upon myself to source tradies to undertake the work to be done and arange times, dates and materials to be where they needed to be so the work could be done after being made redundant in November 2021 I took some time out to do some Renovations to my own home (flooring, carpet, bathroom remodel, paint exterior of the house, replace decking timber and add a parking bay extension to the driveway. I took it upon myself to source tradies to undertake the work to be done and arange times, dates and materials to be where they needed to be so the work could be done



Driving Miss Daisy Glenfield

• Glenfield Auckland

• Driving

  • Jul 2018 - Nov 2021

  Work from a Day Sheet detailing clients pick point and destination Assist client from the pick up point to the car and from the car into their drop off point Place any required equipment into the car that is required for their mobility Be polite, kind, courteous and respectful of the client at all times Advise travel costs and take/arrange payment for travel undertaken by the client (cash, eftpos, invoice) Keep the car clean and tidy at all times and insure any and all maintenance is actioned as and when required Be adaptable to changes to my sheet throughout the day Complete any daily, weekly or monthly reporting that is required by the business owner Show less



SLEEPDROPS INTERNATIONAL LIMITED

• Auckland, New Zealand

• Customer Service Representative (Temping role)

  • Jan 2018 - Feb 2018

  A one month temping role to assist with all customer service inquiries during a GrabOne promotion. Answer all incoming phone calls and direct the calls the correct person Assist all incoming customer calls to redeem their Grabone voucher order online or take their details and process their order for them Assist and action all parcel track & trace requests made by customers Action all incoming email and reply to the customer if required or direct the email to other members of staff to be actioned Assist customers with their product inquiries Outbound calling to retail stores stocking the SleepDrops product range Create customer user profiles in the database for ongoing orders and monthly email/news letters Other Audited the companies website to make recommendations for corrections and display improvements Show less



OraHQ

• New Zealand
• Advertising Services
• 1 - 100 Employee

• Quality Assurance Officer

  • Nov 2015 - Nov 2017

  This role involved daily testing of the Ora CRM operating systems used by our internal staff and our external customers. Also working closely with and alongside our Development Team to resolve and test reported bug found and to test system changes, updates and new product developmentThis role included:- Testing of the Ora CRM systems- Testing of the Ora Billing systems- Testing of the Ora Web Application- Testing of the Desktop application- Testing of all new product development- Assessment of, management of and assignment of reported bug cases- Suggesting of systems improvements and enhancements- Create stories/tasks for suggested system improvements and enhancements- Create stories/tasks for bugs found during testing of the CRM and development work- Creating CRM system How to Guide documents for internal users- Answer point for internal users of the Ora CRM operating system- Attending Team Sprint planing and Scrum meetings Show less

• Customer Support Team Leader

  • Sep 2014 - Nov 2015

  Same as the Localist Customer Services Team leaderChange in Company nameMoved to a new address in November 2014



Localist

• New Zealand
• Advertising Services
• 1 - 100 Employee

• Customer Care Support Specialist

  • Dec 2011 - Sep 2014

  Responsibilities: Acting Team Leader (March to July)Customer Support Team Leader (May 2013 to September 2014)Customer Service• Answer and process inbound queries from potential and existing business customers under the First Call Resolution approach• Provide excellent customer service at all times• Respond to business customer queries in a professional, timely and customer driven manner• Process all actions accurately and promptly, recording all information appropriately• Take the initiative to find a solution for the customer and take responsibility for dealing with the query from start to finish• Take responsibility for the identification and resolution of the root cause of customer queries • Maximise customer satisfaction and retention• Follow the complaint process when necessary• Advise the Senior Support Specialist of any on-going problems with customer accounts• Support sales to be as effective as possible, providing services and support in a timely manner. Content Assurance• Provide assurance, management and maintenance of content generated by Localist• Train customers on how to use features of the product in a way that encourages maximum content generation and interaction with consumers• Moderate print and online listings, ensuring adherence to company policy and advertising standards• Ensure any content updates that are a result of a support query are undertaken.Audit and Data Integrity• Record required information accurately and efficiently• Maintain the online audit trail for each customer• Ensure the integrity of all customer related information• Provide suggestions and feedback.Continuous Improvements• Provide suggestions and feedback with a view to supporting continual improvement Show less

• Business Prospecting Co-ordinator (Temping role)

  • Feb 2011 - Dec 2011

  Responsibilities:• Accurate data entry checking of all new listings for services provided by Localist• Accurate data entery of leads, new organisations and muti-site organisations set-up• Accurate update and corrections of any data found to incorrect by the marketing team• Outbound calling to new and existing customers to confirm, update and correct any information in their listings and services with Localist• Training on Sales Force to new staff joinig the team• Obtain, distibute and co-ordinate work to be completed by the team• Assist team members with any questions about the work being undertaken by the team• Other tasked as required Show less



TelstraClear

• Telecommunications
• 1 - 100 Employee

• Credit Assesment, Risk & Fraud Analyst, Investigator

  • Mar 2001 - Sep 2010

  Responsibilities:• Monitor and minimise potential fraud and bad debt exposure and losses at TelstraClear Ltd through the detection, reduction, control and prevention of fraudulent and credit activities.• Anticipate and or investigate fraudulent activities by being aware of general fraud issues, and develop and maintain industry relationships with counterparts in other carriers• Detect possible fraudulent activities by monitoring daily fraud reports and evaluating billing data.• Minimise customer fraud exposure to TelstraClear by identifying at-risk customers promptly, and liaise with Credit Services staff to quickly action risk accounts.• Identifying and reporting on any fraud weakness in proposed new products and services.• Assess in-house fraud detection tools, and identify and implement improvements.• Monitor internal phone and toll usage and report any detected misuse to the appropriate department team leader, manager or H/R department.• Produce Fraud Department reports for the Manager, Finance Department and Board. • Investigate fraud instances and compile police prosecution files • Compile Dispute Tribunal hearing files and attend court hearings if required Show less

• Credit Controller

  • Mar 1998 - Mar 2001

  Responsibilities:• Maintaining and monitoring accounts that have loaded into the collections system • Contacting customers to ensure payment on overdue accounts is received promptly • Dealing with customer enquiries, correspondence and reconciliations• Liquidations, Receiverships and Bankruptcies • Credits and debits • Negotiating suitable repayment plans with customers that meet company policy enabling the customer to pay their account• Providing budgeting assistance • Placing accounts with collection agencies and assessing for write off• Answering queries from members of other departments within a prescribed timetable Show less



Clear Communications / TelstraClear

• Auckland, New Zealand

• Customer Care Representative

  • Feb 1994 - Mar 1998

  Also did a 6 role as a Customer Care Team Leader - Dec 1996 to Jun 1997 - To cover maternity leave Also did a 6 role as a Customer Care Team Leader - Dec 1996 to Jun 1997 - To cover maternity leave



Peppertree Fashoins - Telecom Wardrobe Centre

• Auckland, New Zealand

• Showroom & Warehouse Manager

  • Jun 1992 - Nov 1993

  Showroom sales, Order entry, Pick pack & dispatch orders, Warehouse stock control, Invoicing and general day to day running of the warehouse Showroom sales, Order entry, Pick pack & dispatch orders, Warehouse stock control, Invoicing and general day to day running of the warehouse



Isambard Production Ltd

• Auckland, New Zealand

• Assistant Carpenter / Stage Hand

  • Mar 1992 - Jun 1992

  - Working with production team and art department on the TV show Homeward Bound filmed out in Riverhead Auckland. - Stagehand, Set dresser, Car wrangler, Props & Set building - Working with production team and art department on the TV show Homeward Bound filmed out in Riverhead Auckland. - Stagehand, Set dresser, Car wrangler, Props & Set building



Lynn Mall Lego Exhibtion

• Auckland, New Zealand

• Team Leader / Supervisor

  • Oct 1991 - Dec 1991

  - To oversee and supervise the sales and service given by staff in the showroom at the end of exhibition - Stock control - Ordering and management of stock leaves and showroom display - Staff management and shift rosters - To oversee and supervise the sales and service given by staff in the showroom at the end of exhibition - Stock control - Ordering and management of stock leaves and showroom display - Staff management and shift rosters



Warnocks Mensware Ltd

• Auckland, New Zealand

• Manager / Assistant Manager

  • Nov 1986 - Dec 1991

  - Henderson store - Assistant Manager - New Lynn store - Manager - Queen Street store - Assistant Manager - Henderson store - Assistant Manager - New Lynn store - Manager - Queen Street store - Assistant Manager



Wottons Auto Accessories Ltd

• Auckland, New Zealand

• Assistant Manager / Manager

  • Sep 1978 - Nov 1986

  Assistant Manager - Manukau Road store Manager - Onehunga store Manager - New Lynn store Assistant Manager - Manukau Road store Manager - Onehunga store Manager - New Lynn store