Experience

Simpson Print Group

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Key Account Manager

  • Jan 2020 - Present

  Manage client expectations in all aspects of print, across all formats, from estimation to delivery of final product. Manage client expectations in all aspects of print, across all formats, from estimation to delivery of final product.



Computershare UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• Training Manager

  • Jun 2016 - Dec 2020

  Coordinating & implementing training for staff. Across a variety of data bases to determine if customers are entitled to PPI reimbursement associated with loans and mortgages. Coordinating & implementing training for staff. Across a variety of data bases to determine if customers are entitled to PPI reimbursement associated with loans and mortgages.



Impression UK Limited

• Printing Services

• Internal Account Manager

  • Mar 2003 - Nov 2016

  Responsibilities Controlling and growing several key accounts internally from estimation of print to final delivery, whilst working closely with the Account Director to ensure customers’ needs are satisfied. Communicating with all customers, departments and external suppliers to ensure a smooth transition through the process. Monitoring internal costs and customer spend analysis using an MIS system. I presently control the company’s largest account with a 1.5 million annual spend. Achievements  Increasing client spend and Gross Margin on several accounts  Cost saving through effective purchasing  Repeat business built on trust and excellent customer service



BPD Group (B-Print & Display Ltd)

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Production Manager

  • 2001 - 2003

  Responsibilities Managing the staff and daily workflow through all departments and processes. Solving problems to ensure all product is produced to the uppermost quality, to client’s specification and on time. Closely monitoring through MIS system actual costs to estimated, with regular supplier & overhead reviews. Implement waste management system, staff discipline and report directly to Managing Director on a daily basis Achievements  Maintaining production levels and clients requirements during the company relocation.  Company growth as a result of producing quality POP under budget and on time, every time.



Moor Graphics

• Houghton Le Spring

• Account Manager

  • 2000 - 2001

  Responsibilities Estimating using Windows based ‘Tharsten’ package for commercial litho product. Progressing work from estimation through to job bag and final delivery. Servicing the Account Director with the aim to grow accounts. Daily Communication with clients and all departments, supplying prices, problem solving. Outsourcing all materials and outwork. Achievements  Accurate estimation of commercial litho as a new challenge  Increase knowledge and understanding of litho process



Norscreen

• New York Ind Estate, Newcastle

• Production Manager

  • 1994 - 2000

  Responsibilities Controlling the production of all work to the highest quality, within the budget and to tight deadlines. Client and account handler liaison, updating, progressing and chasing all job aspects. Staff discipline, holidays, interviewing, training implementation and continual assessment. Supplier reviews. Control of specialist waste and packaging obligation. Account Manager on largest account – Safeway. Reporting directly to Managing Director. Achievements  Successful relocation of factory, maintaining output.  Developing and implementing quality standard ISO 9002 and environmental standard ISO 14001  Product and technology development with cost, efficiency, emissions reduction, operator safety and product utilisation in mind.



The Simpson Print Group

• Washington, Tyne & Wear

• Account Executive / Planner

  • 1992 - 1994

  Responsibilities Proficient use of computer based estimating and production systems. Servicing large high street retail accounts, Encompassing quotation through to multi store collation & despatch. Working accurately to tight deadlines in accordance with the quality standard BS 5750. Duties include Planning, progressing, stock control, quality checking. Communicating daily with clients and internal departments and attending Production meetings. Achievements  Successful career move from client side to supplier, extending Knowledge.  Received training on subjects such as ‘ Telephone & Sales Communication’, ‘The Add on Sale’, ‘Dealing with the Unhappy Client’, to name a few.



Kinghorn Davies Advertising

• Newcastle upon Tyne, United Kingdom

• Production Manager

  • 1990 - 1992

  Responsibilities Buying advertising medium i.e., brochures, press & television advertising, display & exhibitions. Procurement of all print, repro, typesetting, photography & finishing. Meeting with clients & advising on how to achieve their requirements. Responsible for 2 Production Assistants. Report to Company Director.  Career progress to Production Manager Role Responsibilities Buying advertising medium i.e., brochures, press & television advertising, display & exhibitions. Procurement of all print, repro, typesetting, photography & finishing. Meeting with clients & advising on how to achieve their requirements. Responsible for 2 Production Assistants. Report to Company Director.  Career progress to Production Manager Role



Austin Knight Advertising

• Newcastle upon Tyne, United Kingdom

• Production Executive

  • 1989 - 1990

  Responsibilities Purchasing all print, advertising space and outwork. Sourcing all product for photo shoots. Ensuring all work produced on time and to budget. Achievements  Securing a job in the North East after relocation Responsibilities Purchasing all print, advertising space and outwork. Sourcing all product for photo shoots. Ensuring all work produced on time and to budget. Achievements  Securing a job in the North East after relocation



Pen & Inc Graphics

• London, United Kingdom

• Director/ Graphic Designer

  • 1987 - 1989

  Responsibilities Designing work for the Record Industry. Running a successful business and the responsibilities that come with it. Responsibilities Designing work for the Record Industry. Running a successful business and the responsibilities that come with it.



Art Dept Inc

• United States
• Media Production

• Graphic Designer

  • 1985 - 1987

  Design of Album Covers and T shirts for the Music Industry Design of Album Covers and T shirts for the Music Industry