Experience

Rushmoor Borough Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Customer Service Advisor

  • Sep 2013 - Present

  Dealing with people face to face, email and telephone. Dealing with people face to face, email and telephone.



Sainsburys

• Team Leader

  • Mar 2010 - Present

  Management responsibilities include deputising in the Store Manager’s absence, running the store on early mornings and late nights, management, administration and supervision of 40 staff, training of new staff, return to work interviews and organisation of annual leave and staff rotas. Operational responsibilities include replenishment of deliveries, code checking, stock rotation and warehouse management, opening and locking up of store including security, handling money, cashing up, customer service, dealing with customer complaints and queries, stock management, checking in deliveries, driving sales through remerchandising of fixtures and displays and active selling and preparation of store for next day’s trade. Legal responsibilities include reporting of faulty equipment, fire alarm testing, panic alarm testing, legal paperwork and monitoring health and safety of the staff, customers and the store. Also I liaise with Store Manager, Area Management, visitors and contractors. Show less



Somerfield

• Retail
• 200 - 300 Employee

• Trading Manager

  • Nov 2008 - May 2009

  Management responsibilities included deputising in the Store Manager’s absence, managing, administration and supervision of 30 staff, training of new staff, completion of return to work interviews, organisation of staff rotas and holidays. Operational responsibilities included replenishment of deliveries, code checking, running of store on late nights and early mornings, handling money, cashing up, customer service, dealing with customer complaints and queries, driving sales through remerchandising of fixtures and displays and active selling, completion of price changing, opening and locking up of store including security, checking in of deliveries, stock management, warehouse management and preparation of store for next day’s trade. Legal responsibilities included monitoring health and safety of customers, staff and store, reporting of faulty equipment, fire and panic alarming testing and legal paperwork. Also I liaised with Store Manager, Area Management, visitors and contractors. Show less

• Supervisor

  • Jul 2004 - May 2009

  Responsibilities included supervising and replenishing of grocery deliveries, managing staff rotas and annual leave, re-merchandising of fixtures and displays, monitoring health and safety of staff, customers and store, customer service, liaising with Store and Area Management, visitors and contractors, preparation of store for next day’s trade, stock control and warehouse management, ensuring the store is secure on a night time, locking up of store, cashing up and handling money, usage of cardboard and plastic baling equipment, training of new staff and ensuring store standards are at their highest. Show less