Russell Moore
Senior UCS Consultant at Intrado Enterprise Collaboration- Claim this Profile
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Bio
Bill Smith
I had the pleasure of working with Russell for about 9 months and found him to always be a dedicated contributor who constantly challenged himself and those around him to strive for excellence. Russell has the ability to multi-task, maintain a high level of professionalism, and teach others while in a high pressure situation. Repeatedly, Russell would take charge during major events and perform with the same high level of proficiency that he was known for. Aside from a professional relationship, I have attended classes with Russell at Sullivan University for nearly two years. His commitment to excellent in the academic world is the only thing that rivals his professional level of dedication. Russell is a very creative individual and is fully capable of taking on any challenge that is thrown at him. If he doesn't know how to accomplish the task initially, he will have it mastered quickly and get the mission completed.
Bill Smith
I had the pleasure of working with Russell for about 9 months and found him to always be a dedicated contributor who constantly challenged himself and those around him to strive for excellence. Russell has the ability to multi-task, maintain a high level of professionalism, and teach others while in a high pressure situation. Repeatedly, Russell would take charge during major events and perform with the same high level of proficiency that he was known for. Aside from a professional relationship, I have attended classes with Russell at Sullivan University for nearly two years. His commitment to excellent in the academic world is the only thing that rivals his professional level of dedication. Russell is a very creative individual and is fully capable of taking on any challenge that is thrown at him. If he doesn't know how to accomplish the task initially, he will have it mastered quickly and get the mission completed.
Bill Smith
I had the pleasure of working with Russell for about 9 months and found him to always be a dedicated contributor who constantly challenged himself and those around him to strive for excellence. Russell has the ability to multi-task, maintain a high level of professionalism, and teach others while in a high pressure situation. Repeatedly, Russell would take charge during major events and perform with the same high level of proficiency that he was known for. Aside from a professional relationship, I have attended classes with Russell at Sullivan University for nearly two years. His commitment to excellent in the academic world is the only thing that rivals his professional level of dedication. Russell is a very creative individual and is fully capable of taking on any challenge that is thrown at him. If he doesn't know how to accomplish the task initially, he will have it mastered quickly and get the mission completed.
Bill Smith
I had the pleasure of working with Russell for about 9 months and found him to always be a dedicated contributor who constantly challenged himself and those around him to strive for excellence. Russell has the ability to multi-task, maintain a high level of professionalism, and teach others while in a high pressure situation. Repeatedly, Russell would take charge during major events and perform with the same high level of proficiency that he was known for. Aside from a professional relationship, I have attended classes with Russell at Sullivan University for nearly two years. His commitment to excellent in the academic world is the only thing that rivals his professional level of dedication. Russell is a very creative individual and is fully capable of taking on any challenge that is thrown at him. If he doesn't know how to accomplish the task initially, he will have it mastered quickly and get the mission completed.
Credentials
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CCNA Collaboration
CiscoMar, 2017- Oct, 2024 -
CCNP Collaboration
CiscoOct, 2019- Oct, 2024
Experience
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Intrado Enterprise Collaboration
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Telecommunications
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1 - 100 Employee
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Senior UCS Consultant
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Apr 2017 - Present
Responsible for developing and implementing comprehensive unified communications (UC) solutions by translating client business requirements into a solution based on available UC technologies; oversee and participate in meetings with client stakeholders to define requirements or to create technical infrastructure plan for solution from internal sales teams; provide consultative technical advice to clients regarding business unit technical capabilities and integration into existing client systems maintain supporting technical documentation as it relates to solution for reference at time of integration and in case of technical issues; troubleshoot technical issues within scope of expertise in an effort to resolve issue, escalating to appropriate resource as needed; maintain current knowledge of unified communications technical capabilities and products. Show less
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West IP Communications
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United States
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Telecommunications
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1 - 100 Employee
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Client Engineer II - Voice
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Jun 2015 - Apr 2017
I am part of a 4 person team that is responsible for providing Tier II support to clients related to issues with voice and data. Escalation point for Tier I support staff, and perform more advanced troubleshooting, experiences including troubleshooting endpoints in relation to CUCM and analysing necessary logs to find problem resolution, in-depth SIP troubleshooting. Thorough understanding and experience troubleshooting in VOIP platforms such as gateways (SIP), and making adjustments within scope of responsibility. Show less
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Technical Support Trainer
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Dec 2013 - May 2015
Currently Responsible for developing and implementing new hire training. Including curriculum development and the constant up-training of our current support staff.
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Client Engineer I
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Sep 2012 - Dec 2013
Network Monitoring, Troubleshooting and Isolation of Network related incidents, Engaged with Circuit Carriers, Incident Management, On-Boarding
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Charter Communications
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United States
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Telecommunications
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700 & Above Employee
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Broadband Technical Advisor I
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May 2008 - Sep 2012
Answer and Process Customer requests and incidents, Up-sell clients with new products and services Answer and Process Customer requests and incidents, Up-sell clients with new products and services
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UPS
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United States
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Truck Transportation
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700 & Above Employee
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1 Day Air Package Handler
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May 2005 - May 2008
Sorting Packages Sorting Packages
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Education
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2011 - 2015
Sullivan University
Bachelor's degree, Computer and Information Sciences, General -
2011 - 2013
Sullivan University
Associate of Science (A.S.), Computer Science
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