Experience

Maui Sunriders Bike Company

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Shipping and Receiving Manager

  • Jun 2023 - Present

  Paia, Hawaii, United States



BCU

• United States
• Financial Services
• 500 - 600 Employee

• Senior Mortgage Associate

  • May 2021 - Apr 2023

  Crystal Lake, Illinois, United States ● Originated 40+ million in 1st mortgages and 6+ million in second mortgages while providing excellent customer service and handling challenging situations with ease. ● Created an interactive online database for the real estate division, providing unified access to all standard operating procedures, training materials, and other benefits. This initiative improved efficiency and reduced training time for new hires. ● Onboarded 10+ MLOs while remaining their ongoing SME for all things… Show more ● Originated 40+ million in 1st mortgages and 6+ million in second mortgages while providing excellent customer service and handling challenging situations with ease. ● Created an interactive online database for the real estate division, providing unified access to all standard operating procedures, training materials, and other benefits. This initiative improved efficiency and reduced training time for new hires. ● Onboarded 10+ MLOs while remaining their ongoing SME for all things related to real estate lending. ● Excellent oral and written communication skills ● Developed and implemented cost-saving initiatives that addressed long-standing problems, resulting in a $20,000 savings per file. ● Skilled in rapid credit risk assessment, financial analysis, and problem-solving. ● Proficient in using Windows operating systems, email, internet, and Microsoft Suite. ● Strong communication, interpersonal, sales, and telemarketing skills required for this fast-paced environment.

• Mortgage Specialist

  • May 2020 - May 2021

  Crystal Lake, Illinois, United States

• Mortgage Underwriter

  • Dec 2019 - May 2020

  Vernon Hills, IL ● Mortgage Underwriter for BCU: Helping our members to achieve financial freedom today and always. ● Reviewed loan scenarios against written policy to ensure loans adhered to risk based lending parameters.



NewCastle Home Loans

• Financial Services
• 1 - 100 Employee

• Mortgage Loan Officer

  • Aug 2018 - Dec 2019

  Chicago ● Dedicated author to numerous educational articles regarding mortgages and real estate ● Designed and launched "Chat Bot Calvin" ● Increased website conversion of visitors to inquiries by over 4,000% due to "Chat Bot" and article quality ● Inbound / Outbound Contact attempts made daily ● Onboarded new loan officers for all systems, including hubspot, BSM, and it’s integration with proprietary loan software ● Implemented sales strategies that established relationships with… Show more ● Dedicated author to numerous educational articles regarding mortgages and real estate ● Designed and launched "Chat Bot Calvin" ● Increased website conversion of visitors to inquiries by over 4,000% due to "Chat Bot" and article quality ● Inbound / Outbound Contact attempts made daily ● Onboarded new loan officers for all systems, including hubspot, BSM, and it’s integration with proprietary loan software ● Implemented sales strategies that established relationships with realtors and CPAs. ● Monitored pipelines to track and log status of loans. ● Created strategies to develop and expand existing customer sales, resulting in substantial increase in annual sales. ● Used Microsoft Word, Hubspot, BSM, Google Suite, and other proprietary tools to accomplish daily goals. Explained very technical financial information to applicants in easy to understand language. ● Proactively identified solutions for customers experiencing credit issues. Show less



Success Mortgage Partners

• United States
• Real Estate
• 200 - 300 Employee

• Mortgage Loan Officer

  • Jul 2017 - Aug 2018

  United States ● Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans. ● Proactively identified solutions for customers experiencing credit issues. ● Developed prospects for new loans by conducting 200 cold calls weekly. ● Explained very technical financial information to applicants in easy to understand language. ● Monitored pipelines to track and log status of loans. ● Worked within applicable standards, policies and regulatory… Show more ● Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans. ● Proactively identified solutions for customers experiencing credit issues. ● Developed prospects for new loans by conducting 200 cold calls weekly. ● Explained very technical financial information to applicants in easy to understand language. ● Monitored pipelines to track and log status of loans. ● Worked within applicable standards, policies and regulatory guidelines to promote safe working environment. ● Obtained and maintained state license ● Created strategies to develop and expand existing customer sales, resulting in increase in annual sales. ● Worked with underwriters to fix application problems and resolve issues. ● Led projects and analyzed data to identify opportunities for improvement. Show less



LSI (Lending Solutions, Inc.)

• United States
• Financial Services
• 100 - 200 Employee

• Mortgage Loan Specialist

  • Mar 2015 - Jul 2017

  Elgin, Illinois My role was to handle multiple types of interactions from ACD queues simultaneously, including consumer loan specialist II, consumer loan underwriter, indirect underwriter, mortgage loan specialist, and loan fulfillment. I was trained under Rex Johnson at the University of Lending, where I learned the best practices risk based lending. One of my primary responsibilities was to maintain familiarity with risk-based lending guidelines for hundreds of credit unions. I had to stay up-to-date… Show more My role was to handle multiple types of interactions from ACD queues simultaneously, including consumer loan specialist II, consumer loan underwriter, indirect underwriter, mortgage loan specialist, and loan fulfillment. I was trained under Rex Johnson at the University of Lending, where I learned the best practices risk based lending. One of my primary responsibilities was to maintain familiarity with risk-based lending guidelines for hundreds of credit unions. I had to stay up-to-date on various types of loan products and underwriting guidelines to ensure that I could answer client inquiries accurately and efficiently. I was required to handle numerous calls throughout my shift, with an average call to resolution time of 12 minutes for a complete loan inquiry to approval. I worked closely with customers to understand their needs and provide the best loan solutions for their unique situations. I demonstrated respect, friendliness, and willingness to help wherever needed, which was critical in building rapport with clients and creating a positive customer experience. My work required tight deadlines in a fast-paced environment. I had to prioritize tasks effectively to ensure that I met the needs of our clients while working efficiently to close loans quickly. Additionally, I worked collaboratively with a team of underwriters, processors, and closers to ensure that loans closed on time and met all necessary regulatory requirements. My time with LSI was a valuable learning experience that taught me the importance of attention to detail, effective communication, and exceptional customer service. I gained extensive knowledge of the overall loan process and underwriting guidelines, which I applied to my work each day to ensure that our clients received the best service possible. I enjoyed working collaboratively with my team, and I am proud of the contributions I made during my time at LSI. Show less



Richmond Township Fire Protection District

• Firefighter

  • Jul 2013 - Apr 2015

  Richmond, Illinois As a Firefighter Emergency Medical Technician Basic, my role was to provide emergency services to the community in a timely and efficient manner. I was trained to operate emergency machinery, including fire trucks and ambulances, to respond to fire emergencies, medical emergencies, and hazardous materials incidents. I was also responsible for scene control and crowd control, ensuring that the area around the emergency was safe and secure for both responders and bystanders. As a public… Show more As a Firefighter Emergency Medical Technician Basic, my role was to provide emergency services to the community in a timely and efficient manner. I was trained to operate emergency machinery, including fire trucks and ambulances, to respond to fire emergencies, medical emergencies, and hazardous materials incidents. I was also responsible for scene control and crowd control, ensuring that the area around the emergency was safe and secure for both responders and bystanders. As a public safety educator, I helped to educate the public about fire safety and prevention. I assisted with public events, school programs, and community outreach programs. I was trained in emergency machine maintenance and responsible for keeping the fire trucks and ambulances in working order. In addition to firefighting duties, I was also trained as an Emergency Medical Technician (EMT) Basic, which allowed me to provide medical assistance to those in need. I was responsible for assessing the patient's condition, providing emergency medical care, and transporting the patient to the hospital for further treatment. I was also trained in administering basic life support techniques, such as CPR and first aid. As a firefighter EMT-Basic, I was required to have excellent interpersonal skills, as I often worked in high-pressure situations that required me to communicate effectively with both patients and other emergency responders. I was trained to work as part of a team and to problem-solve in order to handle complex emergency situations. Overall, my time as a Firefighter Emergency Medical Technician Basic required a unique skill set that included technical knowledge of emergency equipment, strong communication skills, and the ability to remain calm and collected in high-stress situations. It was a challenging but rewarding job that allowed me to make a difference in the community by providing vital emergency services. Show less



A-TEC Ambulance, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• EMT-BASIC

  • Oct 2013 - Mar 2015

  Crystal Lake, IL As an EMT-BASIC at A-TEC Ambulance, Inc. from October 2013 to March 2015, my primary responsibility was to provide emergency medical care and transportation for patients in need. I held an EMT-Basic License and was Emergency Driving Certified, enabling me to drive emergency vehicles to transport patients safely and quickly to hospitals or medical facilities. In addition, I had experience with long distance transportation, which included accompanying patients to other states for medical… Show more As an EMT-BASIC at A-TEC Ambulance, Inc. from October 2013 to March 2015, my primary responsibility was to provide emergency medical care and transportation for patients in need. I held an EMT-Basic License and was Emergency Driving Certified, enabling me to drive emergency vehicles to transport patients safely and quickly to hospitals or medical facilities. In addition, I had experience with long distance transportation, which included accompanying patients to other states for medical procedures. As an EMT-BASIC, I was also responsible for completing medical paperwork, which included documenting patient care and treatment provided during transport. This documentation was critical for ensuring proper patient care and facilitating communication between healthcare providers. Another aspect of my role as an EMT-BASIC was serving as a driving trainer for new hires. I was able to share my knowledge and experience with new team members, teaching them how to operate emergency vehicles safely and effectively. Finally, I possessed excellent interpersonal skills and problem-solving abilities. As an EMT, I frequently interacted with patients, their families, and medical professionals. Being able to communicate effectively and empathetically with patients and their families was critical in my role. Additionally, I was able to think critically and quickly in high-stress situations, allowing me to make informed decisions in emergency situations. Show less



Spectrum Retirement Communities, LLC.

• United States
• Real Estate
• 300 - 400 Employee

• Caregiver

  • Jun 2012 - Aug 2013

  Cary, Illinois During my time as a caregiver at Three Oaks Assisted Living in Cary, IL from June 2012 to August 2013, my primary responsibility was to assist the elderly with their daily living tasks. This included helping them with activities such as bathing, dressing, grooming, toileting, and mobility. Additionally, I helped with medication reminders, meal preparation, and light housekeeping. As a caregiver, I had to be patient, compassionate, and understanding towards the residents and their… Show more During my time as a caregiver at Three Oaks Assisted Living in Cary, IL from June 2012 to August 2013, my primary responsibility was to assist the elderly with their daily living tasks. This included helping them with activities such as bathing, dressing, grooming, toileting, and mobility. Additionally, I helped with medication reminders, meal preparation, and light housekeeping. As a caregiver, I had to be patient, compassionate, and understanding towards the residents and their families. Apart from these primary duties, I also had to ensure that the residents were mentally and emotionally stimulated by engaging them in activities such as reading, playing games, and conversing with them. I worked closely with the nursing staff to monitor the residents' overall health and report any changes to their condition. Additionally, I collaborated with other caregivers and staff members to maintain a safe and clean environment for the residents. To be successful as a caregiver, I had to possess excellent interpersonal skills to communicate effectively with residents, their families, and other staff members. I also had to be a problem solver and think quickly on my feet in case of emergencies or unexpected situations. Lastly, I played a part in the training and development of new caregivers, which required patience and an ability to work well with others. Show less



Spirit Halloween

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Sep 2007 - Jan 2012

  As an Assistant Manager at Spirit Halloween, I was responsible for setting up temporary Halloween stores in previously vacated buildings. This involved a variety of tasks such as wall assembly, drilling, painting, sawing, mounting, and ensuring proper usage of all necessary hardware. In this role, I was responsible for creating eye-catching displays that would draw customers in and encourage them to browse the store's merchandise. Another important aspect of the role was hiring… Show more As an Assistant Manager at Spirit Halloween, I was responsible for setting up temporary Halloween stores in previously vacated buildings. This involved a variety of tasks such as wall assembly, drilling, painting, sawing, mounting, and ensuring proper usage of all necessary hardware. In this role, I was responsible for creating eye-catching displays that would draw customers in and encourage them to browse the store's merchandise. Another important aspect of the role was hiring and training employees. I was responsible for identifying talented individuals and bringing them on board to help staff the store. This required a thorough understanding of the job requirements and the ability to evaluate candidates based on their skills, experience, and overall fit with the company's culture. Once employees were hired, I oversaw their training and development, ensuring that they had the skills and knowledge necessary to provide exceptional customer service and operate the store's registers. Co-managing multiple stores was another aspect of my role as an Assistant Manager. This required strong leadership skills and the ability to work closely with other managers to ensure that each store was operating smoothly and meeting its sales goals. In addition to these duties, I was responsible for providing exceptional customer service to all of our customers. This meant greeting customers as they entered the store, answering their questions, and helping them find the perfect costume or decoration for their needs. I also had to handle customer complaints and ensure that each customer left the store satisfied with their experience. Operating registers was another important aspect of the job. This involved processing cash and credit card transactions, making change, and reconciling the cash drawer at the end of each day. I was also responsible for making bank deposits and ensuring that all financial transactions were properly recorded and tracked. Show less