Experience

Traditional Medicinals, Inc.

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Logistics Analyst

  • Mar 2021 - Present

  • Developed annual operating budget system to create and maintain Logistics Department budget totaling $6.8M+. Provided monthly variance to budget reports to superiors with recommendations for cost savings, variance explanation and identifying trends.• Worked through customer fines and claims to recover $100K+ in cost savings filing claim disputes and $500k of cost avoidance through process improvement, root cause analysis, and corrective action.• Defined and built appropriate metrics and measurements to drive results. Developed KPIs for metric dashboard displayed at manufacturing facility and corporate office showing at a glance look and trends.• Microsoft Dynamics AX super user. Active participant in Super User Group Meetings where business processes were mapped leading to process improvements and efficiencies.• Using Adaptive planning software, analyzed current and historical financial results and performed variance analysis of key metrics to inform future business decisions resulting in 10% reduction in warehouse replenishment costs.• Lead Logistics network optimization project of key customers resulting in $100k in annual savings.• Conducted qualitative and quantitative analysis of logistics operations to meet and exceed annual budget targets.• Developed and maintained the collection, recording, and auditing of all Logistics and 3PL invoice data with final sign off with $60k signing power. Show less

• Customer Service Representative

  • Oct 2018 - Mar 2021

  Drive efficiencies and data accuracy through process mapping, execution and systems knowledge. Report to Director of Logistics• Handled orders on assigned accounts, including setting up new orders and coordinating services with data entry for 40% of all customer orders in a timely manner ensuring data accuracy and reliability.• Worked cross functionally with Sales to encourage customer order frequency and to meet minimum order sizes.• Worked cross functionally with Planning and Production teams to ensure customer orders were filled with as much product as possible, while communicating potential out of stocks to customers.• Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems. • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.• De-escalated conflicts using calm and professional approaches combined with advanced procedural knowledge.• Improved team performance with effective training, mentoring and performance improvement strategies.• Expedited customer orders with excellent data entry skills to ensure customer orders met cut off times.ed team performance with effective training, mentoring and performance improvement strategies. Show less



MMS Management Co., Inc.

• Operational Analyst/Project Manager

  • Jul 2016 - Oct 2018

  o Spearheaded efforts to develop and maintain performance management scorecards and charts based on TQRDECB methodology. Lead weekly and monthly functional stakeholder scorecard reviews; Analyze data and report on key variances.o Researched, gathered and maintained competitive market intelligence information used to determine and update rental rates yielding ~5-9% increase in revenues.o Guided team efforts to retrofit stair cases across all properties with a regulatory compliant solution in light of recently mandated local safety regulations.o Led remodeling project efforts for several common recreational areas to identify contractors, award business, and meet timeline, safety, and regulatory requirements that resulted in a ~6% cost savings versus budget.o Directed efforts to reduce utility operating expenses by ~3% by identifying a green solution to convert common areas’ lighting to LED technology and weatherizing units.o Gather, disseminate, and maintain data from multiple databases and offline sources used to report monthly and quarterly key performance indicators.o Created and maintained tenant apartment records in Excel consisting of individual records and summary snapshots. Records included complex formulas, relevant charts and graphics, Pivot tables, and use of VLOOKUP function. Accountable to maintain and advance monthly operational and financial management reporting. Show less

• Intern/Administrative Assistant

  • Feb 2014 - Jul 2016

  o Responsible for answering phones, photo copying, and assembling monthly financial statement packages.o Organized company’s filing system including vendor invoices, contracts, and tenant apartment record.