Experience

Buzz Franchise Brands
• United States
• Consumer Services
• 1 - 100 Employee
• Director Of Operations

  • Jun 2022 - Present


TheKey

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Head of Franchise Operations

  • Dec 2007 - Apr 2022

  I have been involved with TheKey, formerly known as Home Care Assistance, since early growth phase, partnering with the Founders and President to enable growth from 10 locations to 100+ locations with an increase in revenue of 350%+. I oversee operations of this franchise company with locations in the US, Canada, Puerto Rico, and Australia, having been directly involved with streamlining processes and systems to enable this tremendous growth. Additionally, I: • Review site’s monthly P&L, and mentor and support ~20 franchise owners on how to optimize business operations. • Adapt to quickly changing industry regulations—rapidly communicating with franchisees, ensuring site-level compliance by developing and implementing protocols and procedures. • Vet and negotiate with vendors to secure best rates possible. • Cultivate and maintain crucial relationships with third-party system providers and vendors, handling issues if/when they arise, enabling franchisees to remain focused on operational side of business. Show less



Caboodle Licensing Corp

• Vice President of Operations

  • Jan 2004 - Dec 2007

  I was recruited to this Silicon Valley startup retail chain and quickly identified the need to change the operating model to a franchise model. Notably, I spearheaded franchise and warehouse operations during period of tremendous growth—from 1 location to 55 locations during my tenure. Additionally, I: • Worked alongside the CEO to partner with a production company in Mexico to establish a private label for company; maintained relationships with sub-contractors and suppliers. • Mapped-out the user side of our point-of-sale and partnered with IT to build POS and warehouse inventory tracking system. Show less



Boardwalk Auto Center

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Consultant

  • Apr 2002 - Dec 2003

  I was recognized as district sales presentation winner twice and salesman of the month 4 times. I was recognized as district sales presentation winner twice and salesman of the month 4 times.



Blockbuster

• United States
• Retail
• 700 & Above Employee

• District Training Manager

  • Jun 2001 - Apr 2002

  I led operations for this store, which had $2.5M in annual revenue. While there, I trained all newly hired managers within the district. I led operations for this store, which had $2.5M in annual revenue. While there, I trained all newly hired managers within the district.