Experience

Virgin Money Giving

• United Kingdom
• Fund-Raising
• 1 - 100 Employee

• Senior Test Analyst

  • Mar 2020 - Present

• Business Change Manager

  • Oct 2010 - Present

  Undertaking all Programme Office duties to support the initiation, delivery and implementation of the strategic change programme. With a particular focus on change control, change planning, reporting, governance and administration.Collating project reports for Senior Management and Board meetings. Monitoring key indicators such as project progress, milestone completion, key risks/issues and mitigating actions.Monitoring projects and programmes to ensure alignment with the change methodology. Undertaking regular reviews to ensure methodology is maintained. Working closely with Project Managers to audit and health check project progress. Ensuring remedial actions are undertaken to address any issues identified. Supporting projects with identifying and documenting risks/issues. Regular review of progress with mitigating actions.Regular engagement with Senior Management (Director and Business Heads) to define and manage the Change Programme and engagement models for key programme/projects (initiation to closure).Secretariat for main governance forum. Collating all inputs including project updates, release plans, strategic action plans and change requests. Ensuring that projects and business teams align with agreed governance process by raising change requests and business case documentation.Working with the supporting business teams such as Marketing, IT, Commercial and Risk to understand the change programme, the key priorities and subsequent alignment of resource against these initiatives. Working with 3rd parties to ensure alignment of processes and agreement of governance to support delivery of projects.Supporting the Programme and Project managers in the analysis of information to produce reports, presentations and process maps.Undertaking key release and implementation planning processes to maintain a well thought through and conflict free delivery programme. Show less



Royal Bank of Scotland

• Banking
• 1 - 100 Employee

• Business Change Control Manager

  • Jun 2007 - Mar 2011

  Design and implementation of change governance process supporting the Retail Business. Key consideration was to deliver an end to end process from change initiation through to implementation. Key elements of the process were alignment with strategic business themes, business case review, funding and resourcing requirements.Responsibility for delivery of a number of key projects into the Retail Products Business including mandatory change, process improvement and system enhancements. Design and implementation of Change Forum supporting the Retail Products Transformation Programme. Aligning process with key strategies and ensuring effective decisions were made regarding resource and funding allocation. Design, delivery and management of Project Management toolkit to promote best practise. This included support, advice and quality audits to ensure effective utilisation.Provide training and support to all new Change Managers to ensure they are familiar with the standard information they require regarding change governance and project principles.Management of the Retail Products annual planning process for mandatory and discretionary change requirements. Acting as key point of contact for liaison with key stakeholders.Working in partnership with Commercial, Product and Business teams to deliver key change requirements.Subject Matter Expert providing coaching and procedural guidance in relation to change governance. Representative for Retail Products within formal boards and committees supporting decisions regarding project prioritisation and delivery.Ensure that all key audit activities are adhered to, such as, 'Are You in Control', 'Data Protection' and 'Treating Customers Fairly'.Member of management team responsible for 50 staff across multiple locations.Responsible for cost centre budgeting ensuring aspects such a headcount, training and general expenses are maintained within a monthly agreed figure. Show less

• Programme Office Manager

  • Jul 2005 - May 2007

  Design and implementation of change governance process supporting Consumer Finance Business. Key objective was to deliver a bespoke process which supported delivery of prioritised project activity aligning with key strategic themes.Responsible for project reporting and providing management information to Senior Executives within the Consumer Finance Change Team and wider Management Team.Full support for programmes including all administrative activities to ensure best practise and standards were maintained. This included all aspects of project governance found within the project lifecycle.Subject Matter Expert for all change and governance processes to mobilise and manage ongoing project activity. Show less



The One Account

• Financial Services
• 1 - 100 Employee

• Customer Relationship Manager

  • Apr 2002 - Jun 2005

  Provide the customer interface for the IT and Facilities teams. Key responsibilities included management of customer expectations, setting and implementing of service level agreements, project management, production of management information, process review and implementation.

• Service Team Manager

  • Oct 2000 - Apr 2002

  Responsible for customer service team, development of team members, meeting service level agreements and business objectives.

• Service Team One Account Representative

  • Feb 2000 - Oct 2000

  Member of customer service team providing telephone and internet support to One account customers.



Wensum Clothing Company

• United Kingdom
• Retail Apparel and Fashion

• Sales Liaison Co-ordinator

  • Jan 1998 - Jan 2000

  Managing and co-ordinating the design, production and delivery of men's formalwear for an international client base. This was a multi-tasked role that required good organisation/communication skills and in particular the ability to prioritise as tight deadlines had to be met. Managing and co-ordinating the design, production and delivery of men's formalwear for an international client base. This was a multi-tasked role that required good organisation/communication skills and in particular the ability to prioritise as tight deadlines had to be met.



Freemans Mail Order Company

• Merchandiser

  • Jan 1995 - Jan 1998

  Monitoring the performance of the men's formalwear department through analysing data/trends/sales forecasts and implementing tactical decisions based upon this analysis. Planning ranges and forecasting sales targets for future publications. Monitoring the performance of the men's formalwear department through analysing data/trends/sales forecasts and implementing tactical decisions based upon this analysis. Planning ranges and forecasting sales targets for future publications.



SWJ Group Holdings PLC

• Deputy Manager

  • Jan 1994 - Jan 1995

  Management of a fashion focused retail outlet including resourcing, people management, daily/weekly accounting, cash handling and stock-taking. Responsible for the sales performance of the branch in the absence of the Store Manager. Management of a fashion focused retail outlet including resourcing, people management, daily/weekly accounting, cash handling and stock-taking. Responsible for the sales performance of the branch in the absence of the Store Manager.