Experience

Stanley College RTO 51973

• Admissions Coordinator (Back Office Supervisor)

  • May 2016 - Present

  • Manages and Heads the Admissions Team and Variations Team• Directly reports to the Operations Manager of the Philippine headquarters and aids in monitoring of task management and distribution.• Takes Charge of the Operations of the PH Office as Officer in Charge when the Operations Manager is not present• Adept in training new team members for basic to advanced processes in admission• Collate pertinent requirements from students to meet the qualifications set by Australian Education standard as well as the condition for Genuine Temporary Entrant. • Held responsibility in co-spearheading the assessment of Genuine Temporary Entrant applications, and assists students and their education agents with their visa applications. • Distributes and Manages Queue to Admissions Officers and Student Support Officers for Pre-Enrollment and Post Enrollment Service Requests• Supports the student services through management of queries and concerns of students, potential students, and partner education agents.• Prepares and manages Accomplishment, Quantitative, and Qualitative reports on a timely manner.• Coordinates Directly with the Student Support Senior Officers, Finance Officers, and Marketing Officers in Perth Office• Updates team on pertinent information relative to promotions and other updates.• Reinvented existing SOPs and procedures to provide maximum efficiency • Prepares Improvement Plans to maintain a high standard of Productivity for Admissions and Variations Team.

• Admissions Officer (Back Office)

  • Jun 2014 - May 2016

  • Directly reports to the Admissions Coordinator and aids in monitoring of task management and distribution.• Steps up as Officer in Charge of Admissions Team when Admissions Coordinator is not present• Caters to International and local Student Applications• Collate pertinent requirements from students to meet the qualifications set by Australian Education standard as well as the condition for Genuine Temporary Entrant. • Supports the student services through management of queries and concerns of students, potential students, and partner education agents.• Provides offers, confirmation of enrollments, and other admission documents to student applicants and/or their agent representatives• Held responsibility in providing assistance in health insurance arrangement, and scheduling of online English exams, and variations in the student’s enrolment.• Coordinates directly with the Home Stay partner agent for the welfare of students who wish to experience Australian life with a family’s accommodation services through their own home.• Adept in training new team members for basic to advanced processes in admission



Mapua Institute of Technology

• Placement Coordinator

  • Oct 2011 - Apr 2014

  • Worked directly with Director of Career Services in planning, development, and implementation of the different placement services for graduating students, and alumni.• Active in linkage formation for organizations, local and abroad for internship program.• Worked hand in hand with the Labor Department and Industry Partners in providing Career Development Seminars and Labor Education for Graduating students.• Played a key role in preparing a successful 4 part career expo for 2012 and 2013 with over 600 participating companies and over 3000 attendees.• Manages the official CCS accounts in Online Networking sites for advertising and promotion of events.• Handled well the management of events from Job Fairs, Seminars, On Campus recruitments, to Campus Tours for local and international companies• Prepared quarterly accomplishment reports.



Flextronics International PTE, Singapore

• Management Trainee

  • Sep 2010 - Apr 2011

  • Held key responsibility as document controller engaging in hands on management of processes and flow of documents for the different areas of production.• Established new methods to efficiently cater urgent production needs. • Held key responsibility as document controller engaging in hands on management of processes and flow of documents for the different areas of production.• Established new methods to efficiently cater urgent production needs.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Human Resources Trainee (Sourcing)

  • Feb 2010 - Mar 2010

  • Managed applications for Engineering and IT requirements through call outs, resume profiling, and scheduling of interview and exams.• Actively supported events the sourcing team has participated in such as job fairs and other recruitment activities. • Managed applications for Engineering and IT requirements through call outs, resume profiling, and scheduling of interview and exams.• Actively supported events the sourcing team has participated in such as job fairs and other recruitment activities.



eTelecare Global Solutions

• United States
• Outsourcing/Offshoring
• 300 - 400 Employee

• Customer Service Representative

  • Oct 2006 - Jul 2007

  • Served as the first line of customer care agents that handles different inquiries, billing concerns, and basic troubleshooting of client products and services.• Handled administrative functions for the team leader catering primarily to performance updates and up training of team members.• Assisted in preparing reports as needed. • Served as the first line of customer care agents that handles different inquiries, billing concerns, and basic troubleshooting of client products and services.• Handled administrative functions for the team leader catering primarily to performance updates and up training of team members.• Assisted in preparing reports as needed.