Russel Lim

Client Support Analyst at Navarik
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, British Columbia, Canada, CA
Languages
  • English Native or bilingual proficiency
  • Chinese Limited working proficiency
  • Filipino Native or bilingual proficiency

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Bio

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Experience

  • Navarik
    • Canada
    • Software Development
    • 1 - 100 Employee
    • Client Support Analyst
      • Dec 2013 - Present

      Client Support Analyst for Navarik PlatformAnalyze client issues against functionality of systemProviding solutions to client issuesWrite reports for software issues in JIRAWrite procedures for business processes in Confluence Conduct support meetings with key stakeholders Client Support Analyst for Navarik PlatformAnalyze client issues against functionality of systemProviding solutions to client issuesWrite reports for software issues in JIRAWrite procedures for business processes in Confluence Conduct support meetings with key stakeholders

  • Kalis Ilustrisimo
    • Instructor
      • Jan 2008 - Present

      Instructor of Filipino Martial Arts (Kalis Ilustrisimo) Instructor of Filipino Martial Arts (Kalis Ilustrisimo)

  • De La Salle University
    • Philippines
    • Higher Education
    • 700 & Above Employee
    • Assistant Professor
      • 2012 - 2013

      I am currently teaching digital design and system administration. I am currently teaching digital design and system administration.

  • Fastenal
    • United States
    • Wholesale
    • 700 & Above Employee
    • Inside Sales
      • Oct 2011 - 2012

      Shipping and receivingInventory managementSourcingPurchasingand other areas related to sales Shipping and receivingInventory managementSourcingPurchasingand other areas related to sales

  • TD
    • Canada
    • Banking
    • 700 & Above Employee
    • Greeter
      • May 2010 - Apr 2011

      Primarily worked on customer service. Answering and helping clients with their banking queries, problems and issues. Primarily worked on customer service. Answering and helping clients with their banking queries, problems and issues.

  • VTC Education Group
    • Education Management
    • 1 - 100 Employee
    • English Teacher
      • Jul 2009 - Sep 2009

      Taught English to international students in a coaching format. Taught English to international students in a coaching format.

Education

  • Southeast Asia Interdisciplinary Development Institute, Antipolo City
    Doctor of Philosophy (Ph.D.), Organization Development
    2007 - 2013
  • The University of Queensland
    Master of Engineering, System Engineering
    2004 - 2005

Community

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