Experience

Stock Exchange Hotel Manchester

• United Kingdom
• Hospitality
• 1 - 100 Employee

• House Manager

  • Oct 2022 - Present

  As the House Manager at Stock Exchange Hotel Manchester, I am fully responsible for all aspects of operations to a five-star standard. I work closely with all Head of Departments to ensure that the hotel continues to be the leading hotel in Manchester, delivering award-winning experiences that exceed guest expectations. In my role, I am accountable for maintaining high standards of service, overseeing day-to-day operations, and ensuring that all staff members are trained and motivated to deliver exceptional experiences. By implementing best practices and continuously monitoring performance, I have successfully contributed to the hotel's ongoing success and reputation as a world class destination. Show less


The Stock Exchange Hotel
• Head Concierge

  • Sep 2019 - Oct 2022


The Lowry Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Head Concierge

  • Mar 2010 - Sep 2019

  As Head Concierge at The Lowry Hotel for nearly a decade, I was responsible for ensuring that the concierge team provided the highest level of service in accordance with The Leading Hotels of the World standards. Under my leadership, the team consistently delivered exceptional experiences to guests, resulting in an almost perfect score on two consecutive hotel audits and one of the highest scores in the country. In recognition of my dedicated service, I was proudly awarded Hotel Manager of the Year. In addition to my role as Head Concierge, I also oversaw many projects associated with the Director of Operations role, contributing to the ongoing success of the hotel. Show less



The City Inn Manchester

• Guest Services Manager

  • 2007 - Mar 2010

  As Guest Services Manager at The City Inn Manchester, I was responsible for setting up the entire department for the opening of the 285-bedroom hotel. I recruited and trained the Guest Services team, ensuring that they were equipped with the skills and knowledge needed to deliver exceptional experiences to guests. In addition to my day-to-day responsibilities, I also launched The Manchester Concierge Network alongside World Class Service, a network aimed at educating the future leaders of our industry and promoting best practices in guest services. By taking this initiative, I demonstrated my commitment to excellence and my passion for developing the skills and knowledge of others. Show less



The Aerie Resort

• Canada
• Hospitality

• Head Concierge / Operation Manager

  • 2005 - 2007

  As Head Concierge / Operations Manager at The Aerie Resort, the number one rated resort in North America, I was responsible for the efficient operation of all aspects associated with the guest experience at the five-star resort. In this role, I played an instrumental part in the hotel team that was awarded 'Best Resort in North America', a testament to the exceptional experiences that we delivered to guests. Through my leadership and dedication, I ensured that all aspects of the resort operated seamlessly, from guest services to housekeeping and beyond. Show less

• Deputy Head Concierge

  • 2001 - 2005

  As Deputy Head Concierge at The Lowry Hotel, I was a part of the grand opening of the luxury five-star property. In this role, I was responsible for the day-to-day running of the concierge department in accordance with the hotel brand standards. Through my dedication and drive, I was appointed the youngest and only non-head of department duty manager, which is a testament to my leadership skills and commitment to excellence. As Deputy Head Concierge at The Lowry Hotel, I was a part of the grand opening of the luxury five-star property. In this role, I was responsible for the day-to-day running of the concierge department in accordance with the hotel brand standards. Through my dedication and drive, I was appointed the youngest and only non-head of department duty manager, which is a testament to my leadership skills and commitment to excellence.



Le Meridien Victoria & Albert

• Deputy Head Concierge

  • 1997 - 2001

  At the Victoria and Albert Hotel, I was promoted internally from Concierge to Deputy Head Concierge. In this role, I was responsible for the day-to-day running of the concierge department and fully accountable for the delivery of all guest service aspects to company standards. My commitment to excellence and exceptional performance led to my promotion to Head Concierge, where I oversaw the successful opening of the luxury five-star property. Through my leadership and dedication, I helped the hotel achieve its reputation as one of the top luxury hotels in Manchester. Show less



The Winnipeg Convetion Centre

• Conference & Banqueting Supervisor

  • 1992 - 1997

  At the largest conference venue in North America, I was employed as a Manager to oversee the team responsible for ensuring the smooth set-up and execution of all functions. With over 24,500 sq. meters of conference space, my role included ensuring the highest standards were met for events ranging from concerts and sports games to banquets and corporate conferences. Through my leadership and attention to detail, I helped ensure the success of countless events and contributed to the venue's reputation as a premier destination for high-profile gatherings. Show less