Ruslan Shagiakhmetov

Chief Operating Officer at Larixon Classifieds
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Contact Information
us****@****om
(386) 825-5501
Location
Bishkek, Kyrgyzstan, KG

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Experience

    • Cyprus
    • Internet Marketplace Platforms
    • 1 - 100 Employee
    • Chief Operating Officer
      • Jan 2018 - Present

      Cyprus Managed overseas branches for 50+ sales representatives and customer support staff across multiple branches in Cyprus (Bazaraki.com), Mongolia (Unegui.mn), Jamaica (Jacars.net), Trinidad and Tobago (Pin.tt) and Tajikistan (Somon.tj). Conduct audits in customer service units and existing sales while suggesting valuable solutions. Deliver ongoing support for headhunting and hiring and professional training for sales representatives. Cultivate strong contacts with prospective clients from… Show more Managed overseas branches for 50+ sales representatives and customer support staff across multiple branches in Cyprus (Bazaraki.com), Mongolia (Unegui.mn), Jamaica (Jacars.net), Trinidad and Tobago (Pin.tt) and Tajikistan (Somon.tj). Conduct audits in customer service units and existing sales while suggesting valuable solutions. Deliver ongoing support for headhunting and hiring and professional training for sales representatives. Cultivate strong contacts with prospective clients from international business communities effectively. Revise KPI indicators and motivation system for company staff while maintaining CRM-system. Oversee regulations and sale scripts for products and deliver in-office training sessions for managers. • Optimized pricing structure by conducting a market analysis to leverage trends fluctuations • Developed rules for liaising between customer service unit and website users from 200 to 500 requests daily/per country. • Improved overall turnover by 800% for four years by setting bonus programs plans and pricing policies.

    • Chief Sales Officer (CSO)
      • Jan 2018 - Present

      Cyprus

    • Russian Federation
    • Information Technology & Services
    • 1 - 100 Employee
    • CEO
      • Jun 2018 - Present

      Екатеринбург, Свердловская область, Россия As the company founder: • Set up a company from scratch to a team of 30 employees • Performed CRM market research in Russia • Built body structure (sales, accounting/finance, marketing, development, analytical and admin units) • Worked out in-office liaison regulations • Created a corporate ongoing training system and a system of Grades for development and sales units for each developer to know what to do to improve the grade and get a pay rise • Worked out a transparent… Show more As the company founder: • Set up a company from scratch to a team of 30 employees • Performed CRM market research in Russia • Built body structure (sales, accounting/finance, marketing, development, analytical and admin units) • Worked out in-office liaison regulations • Created a corporate ongoing training system and a system of Grades for development and sales units for each developer to know what to do to improve the grade and get a pay rise • Worked out a transparent system for the sales unit • Worked out a transparent system collaboratively with the financial unit to monitor ongoing project payback • Developed corporate sales and marketing strategy ACHIEVEMENTS In 4 years the company: • ranked TOP30 in Russia/ranks annually TOP3 in Ural Federal District (Bitrix24) • entered the market of enterprise customers • implemented a new line of products (online shopping, mobile apps, ecosystems) • Return on equity (ROE) is 13-15% Show less

    • Consultant IIDF (FREELANCE)
      • Dec 2021 - Present

      Moscow • Oversee strategic ongoing plans for sales teams • Perform ABC/XYZ/Theory of Constraints analysis • Develop KPI’s indicators, motivation system to drive sales • Build and nurture B2B sales (in English) • Work out regulations and a Bill of Sale • Manage Sales Force Automation (SFA) by implementing CRM system

    • Chief Sales Officer (CSO)
      • Jul 2015 - Jan 2018

      Yekaterinburg, Russia Managed CIS countries' branches, including Rabota66.ru, Tagil-tabota.ru, and Rabota.az, Rabota.uz, and Job.kg. Delivered reporting line to CEO and Board of Directors by serving as Chief Sales Officer. Conducted audits, evaluated personnel efficiency, and suggested valuable solutions for setting up sales units. Developed training sessions for executing go-to-market plans for new products regarding trading policies and ensured maximum exposure within markets. Executed pricing policy and… Show more Managed CIS countries' branches, including Rabota66.ru, Tagil-tabota.ru, and Rabota.az, Rabota.uz, and Job.kg. Delivered reporting line to CEO and Board of Directors by serving as Chief Sales Officer. Conducted audits, evaluated personnel efficiency, and suggested valuable solutions for setting up sales units. Developed training sessions for executing go-to-market plans for new products regarding trading policies and ensured maximum exposure within markets. Executed pricing policy and researched pricing market trends to verify company niche on market. Prepared employee portfolios, reported data about customers, and market shares of all divisions. • Gained in-depth insights into international market processes by conducting quarterly meetings and managing in-person sales with major clients. • Enhanced in-office competitiveness by supervising sales teams for monthly ‘touch base’ to fulfill sales plans. • Prepared employee portfolios, reported customers data, and managed sales teams for acquisition in 2018. • Drove revenue by 300% through excellent leadership expertise within three years. Show less

    • Head of Sales Department
      • Jul 2014 - Jul 2015

      Sverdlovsk Region, Russian Federation Directed a team of three people by implementing regulations to operate with customers. Allocated database of all clients between employees to maintain ‘lost’ customers database. Ensured compliance with objectives and sales targets by executing new scripts (FAB). Introduced concept of “Book of Objections” for analyzing complex matters along 40 objections. • Decreased risk of in-office clashes by ensuring transparency in all allocating clients. • Doubled planned figures in one-year… Show more Directed a team of three people by implementing regulations to operate with customers. Allocated database of all clients between employees to maintain ‘lost’ customers database. Ensured compliance with objectives and sales targets by executing new scripts (FAB). Introduced concept of “Book of Objections” for analyzing complex matters along 40 objections. • Decreased risk of in-office clashes by ensuring transparency in all allocating clients. • Doubled planned figures in one-year through exceptional organizational skills. Show less

    • Self-employed
      • 2011 - 2015

      Sverdlovsk Region, Russian Federation Successfully developed and opened an advertising photo studio ‘A-story’ and Event Company.

    • Head of the project "Google Maps Business View"
      • Jan 2013 - Jul 2014

      Sverdlovsk Region, Russian Federation Recruited and trained staff while managing single department of specialists functioning in Ekaterinburg, Kazan, and Moscow. Liaised with key business clients to coordinate preparation of financial statements and reports for internal usage. Fulfilled orders within set time by preparing project presentations and logistics politics. • Organized complete sales department by starting up from scratch, including Ekaterinburg (six people), Moscow (two people), Kazan (one), and Barnaul… Show more Recruited and trained staff while managing single department of specialists functioning in Ekaterinburg, Kazan, and Moscow. Liaised with key business clients to coordinate preparation of financial statements and reports for internal usage. Fulfilled orders within set time by preparing project presentations and logistics politics. • Organized complete sales department by starting up from scratch, including Ekaterinburg (six people), Moscow (two people), Kazan (one), and Barnaul (one). • Led training courses regarding sales, technical photography, and Google in USA (California). Show less

Education

  • Ural State Technical University
    Bachelor of Electrical Engineering, Electric drive and automation of industrial plants
    2008 - 2013
  • EC English Language Centres
    Intermediate, Business english
    2016 - 2016
  • Ural-Siberian Institute of Business
    Mini MBA, Sales, Mini MBA, Sales
    2016 - 2016
  • Ural State Technical University
    Self-employment course, Self-employment course
    2013 - 2013

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