Experience

UnicoreIT

• Estonia
• Technology, Information and Internet
• 1 - 100 Employee

• • Jul 2017 - Present

• • Sep 2016 - Jul 2017



Adelina Call Center

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• QC, Superviser of Sales Department at online-shop Rozetka.ua

  • May 2012 - Present

  - Creating and submitting statistical reports, work with documentation; - Review the quality of managers work; - Making technical training for managers; - Studying and exam managers; - Coaching, mentoring; - Communication with conflict clients; - Communication with developers and customers; - Manage all operators in the number of 90-120 people. - Creating and submitting statistical reports, work with documentation; - Review the quality of managers work; - Making technical training for managers; - Studying and exam managers; - Coaching, mentoring; - Communication with conflict clients; - Communication with developers and customers; - Manage all operators in the number of 90-120 people.



Dota2bets.pro

• Freelance Test Engineer

  • May 2015 - Sep 2015

  Responsibilities: - Translating English articles from foreign resources; - Planing websites structure and content; - Creating Test Cases; - Functional testing of dota2bets.pro - Gathering, analyzing and systematize the information. Responsibilities: - Translating English articles from foreign resources; - Planing websites structure and content; - Creating Test Cases; - Functional testing of dota2bets.pro - Gathering, analyzing and systematize the information.