Rushawn Carroll
Application Support Analyst at Selltis CRM- Claim this Profile
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Topline Score
Bio
Credentials
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FSNA
NexGenTMar, 2021- Nov, 2024 -
FSNA
NexGenTMar, 2021- Nov, 2024
Experience
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Selltis CRM
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Software Development
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1 - 100 Employee
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Application Support Analyst
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Oct 2019 - Present
• Field calls from customers on the issues that they experience with their Selltis database. • Perform level one support like adding or removing users, resetting passwords, or helping with PC Link (used to send from the Selltis database to Microsoft Word/Excel) or Outlook Add-in (for logging emails). • Put in service tickets for all customer requests or customer reported issues that have to be escalated to the Development Team.
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Sutherland
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United States
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IT Services and IT Consulting
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700 & Above Employee
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customer loyalty specialist
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Jun 2019 - Oct 2019
• Answer calls from customer that looking to disconnect their AT&T services. • Assist customers looking to lower their bill with a promotional offer, removing a service, and/or change service packages for AT&T Wireless, AT&T Internet, and DirecTV/AT&T U-Verse TV. • Apply adjustments to account for billing errors and courtesy credits.
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Courier
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Mar 2019 - Jun 2019
• Load the van in order of deliver and to ensure that all packages are easily accessible when out on the route. • Deliver Amazon packages to the customer rather at a business, apartment, house, or at an Amazon Hub locker.
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Cisco Connections Inc
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United States
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Advertising Services
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1 - 100 Employee
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Sales Representative
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Jan 2019 - Feb 2019
Try to persuade Costco members, to sign up to become new DirecTV and/or AT&T internet customer within the Sugar Land and Katy Costco locations.
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Grayco Communications
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United States
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Telecommunications
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1 - 100 Employee
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Quality Control Supervisor
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May 2015 - Jul 2018
• Follow-up with Comcast customer that recently had an install preformed by a Grayco technician to ensure the customer’s services are working properly and troubleshoot any issues they maybe experiencing with their services. Also, inspect the cable workmanship done on outside the home or apartment was done properly and met company standards. • Perform cable, internet, and/or phone install with a new or existing Comcast customer as directed by the work order within the given time frame. • Install new underground or aerial drop as needed and install new cabling for new cable outlets or phone outlet while adhering to company standards for wiring.
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Apprentice Electrician
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Mar 2015 - May 2015
• Assist journeyman with conduit construction in the fire pump room for the fire pump installation and help pull wire through conduit from pump room to control rooms and then in through the control panel. • Mount and install all fluorescent light fixtures on every floor of the parking garage and install dome and fluorescent lights on the all floors of the main building,.
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Apprentice Electrician
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Sep 2014 - Jan 2015
• Assist the journeyman assigned to work with on a given task such as wire pulling, transformer configuration, installing switches for pumps, timers, and other electrical components in a system. • Help construct cable trays, configure electrical power system for test labs and patio seating, and replacing burned out components.
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Education
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2021 - 2021
NexGenT
Full Stack Network Engineer -
2017 - 2018
Herzing University
Associate's degree, Information Technology -
2012 - 2013
Everest Institute-Bissonnet
Diploma, Electrical Technology
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