Experience

Hetfy Software Solutions LLP

• India
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Ecommerce Specialist - TikTok

  • Feb 2022 - Jan 2023

  Ahmedabad, Gujarat, India Working as eCommerce Platform specialist for TikTok platform for UK. Handling promotion, new listings and updates, inventory syncing, review the analytics data of live shows/Short videos of various stores etc.



Prione Business Services Pvt. Ltd. (“Prione”)

• India
• Retail
• 100 - 200 Employee

• Operation Associate

  • Aug 2019 - Apr 2020

  Ahmedabad, Gujarat Prione Business Services Private Limited was established in June 2014. It is a joint venture between Catamaran Ventures and Amazon. Prione's vision is to enable Indian small and medium businesses (SMBs) in the fast growing digital economy by creation and upliftment of SMB capabilities. We offer services that enable SMBs to develop their business profitably using the power of the internet to reach their customers and to succeed in todays digital economy. Operation Associate (Amazon… Show more Prione Business Services Private Limited was established in June 2014. It is a joint venture between Catamaran Ventures and Amazon. Prione's vision is to enable Indian small and medium businesses (SMBs) in the fast growing digital economy by creation and upliftment of SMB capabilities. We offer services that enable SMBs to develop their business profitably using the power of the internet to reach their customers and to succeed in todays digital economy. Operation Associate (Amazon Pay) Prepare all MIS report accurately & timely Take care of QR Kits inventory inward & outward Follow up with Manpower agencies regarding recruitment Salary Sheet Calculation for Field Sales Force as per number of days worked Issuing promotion letter of Field Sales Force. Take care of Franchise business management. Whitelisting & De-whitelisting of FOS e-mails, creating CRM user accounts, preparing salary attendance sheet, send daily & monthly MIS reports etc. Training of Subordinates Show less



jungleedeals.in

• India
• Technology, Information and Internet

• Deputy General Manager - B2B & B2C

  • Sep 2016 - Jul 2019

  Ahmedabad Area, India We are an awesome online gift store based in India which makes our client enjoy the pleasure of gifting. We also offers cloud based eCommerce platform service in B2C by the name www.jungleedeals.in and B2B verticals and are renowned and recognized for its innovative approach towards delivering business values and responsive to changing clients' needs. The company believes in empowering every individual & corporate clients vis-à-vis through creative and client centric approaches. We offer… Show more We are an awesome online gift store based in India which makes our client enjoy the pleasure of gifting. We also offers cloud based eCommerce platform service in B2C by the name www.jungleedeals.in and B2B verticals and are renowned and recognized for its innovative approach towards delivering business values and responsive to changing clients' needs. The company believes in empowering every individual & corporate clients vis-à-vis through creative and client centric approaches. We offer delivery of gifts from anywhere to everywhere in India. We provide a large variety of gifts to choose from for all occasions. Deputy General Manager - B2B & B2C 1. Managing end-to-end operations on ecommerce marketplace such as Amazon.in & Flipkart and our own website. 2. Appointment of new sellers for B2B & B2C Business. 3. Bring Corporate orders. 4. Source of products for online website and corporate Orders. 5.Handle Logistic task for B2C & B2B. 6. Take care of issuing payment to vendors & Sellers. 7. Follow-ups for payments from esteemed Clients. 8. Sample Collections for showcaseing the products. 9. Handle Streamline of processes. 10.Ensure robust content on the website. 11. Roll out Promotions for website. 12. Co-ordinate with cross funtional departments Show less



Fibre2Fashion Pvt. Ltd.

• Account Manager - eCommerce

  • Feb 2015 - Jun 2016

  Ahmedabad Area, India Fibre2Fashion Pvt Ltd is into the business of providing end-to-end eCommerce solutions to Fashion and Fashion accessories manufacturers. As Account Manager, my KRAs was to manage the business of our clients. Account Manager - eCommerce • Strategize and participate in various promotions on online marketplaces such as Flipkart, Snapdeal, PayTm, Amazon, eBay, Jabong, Myntra, Shopclues, Groupon, Voonik, LimeRoad etc to name few. The promotional activities includes Free banners (Category… Show more Fibre2Fashion Pvt Ltd is into the business of providing end-to-end eCommerce solutions to Fashion and Fashion accessories manufacturers. As Account Manager, my KRAs was to manage the business of our clients. Account Manager - eCommerce • Strategize and participate in various promotions on online marketplaces such as Flipkart, Snapdeal, PayTm, Amazon, eBay, Jabong, Myntra, Shopclues, Groupon, Voonik, LimeRoad etc to name few. The promotional activities includes Free banners (Category page), Discount promotions, Combos, Deal of the day, Run-On-Site banners, Sponsor advertisement, Product listing advertising, brand logo tagging etc. Track the sales on these promotions and send ROI reports to clients. • Handle social media promotions on Facebook, Twitter, pinterest, etc. Also get the artwork and creative designed from concerned team and make sure that it is posted on social media platforms. Budget allocation for Facebook advertising and Google AdWords. • Active participation in bring new clients on board, working in tandem with cross functional departments. • Catalog Management: Ensure that seller’s e-catalog is updated on online marketplaces. • Inventory management: Ensure that stock is updated twice a week to mitigate out of stock orders. Also provide reports to clients regarding replenish SKUs. • Order processing on marketplaces : Ensure that orders are processed on all the marketplaces before 10:30 AM, so that logistic pick-up is done on the same day. • Assist on onboarding process : Opening account on Marketplaces. Co-ordination regarding sending samples for QC verifications. • Dashboard management. • Providing various reports to sellers such as sales, metrics, aging, MIS, Payment report etc. in timely manner. • Provide expertise and suggestion regarding account opening on new marketplaces. • Handle customer’s queries for the sellers. • Work with Product Managers regarding new platform, tool and software roll outs. Ensure that they are tested and launched. Show less



Asite

• United Kingdom
• Software Development
• 400 - 500 Employee

• Customer Support Advisor

  • Jun 2014 - Sep 2014

  Ahmedabad Area, India Asite solutions is a collaborative cloud solution provider and Information Technology organization. The company has offices in the U.K., U.S., Australia, south Africa and India. Website: www.asite.com KRAS: A) Solve customer support tickets (Level 1,2 & 3) in timely manner. Tickets are in the form of e-mail, chat and phone calls. B) Perform Ad-hoc tasks in back end system. C) Take active participation regarding periodic refresher trainings.



Infibeam.com

• India
• Appliances, Electrical, and Electronics Manufacturing

• Data Analyst

  • Aug 2010 - Mar 2014

  Ahmedabad Area, India Infibeam.com is an exciting new online destination and community that focuses on selling cool new and used Vehicles, Mobile Phones & Accessories, Books, Cameras, Watches, Health Equipments, Cakes, Chocolates, Flowers, Combo Gifts and much more at guaranteed lowest price. With our same day delivery option, physical inspection and test drive for cars and bikes before pay, as well as home delivery of mobile phone, watches, health equipments and other gifts order, we offer our customers a low risk… Show more Infibeam.com is an exciting new online destination and community that focuses on selling cool new and used Vehicles, Mobile Phones & Accessories, Books, Cameras, Watches, Health Equipments, Cakes, Chocolates, Flowers, Combo Gifts and much more at guaranteed lowest price. With our same day delivery option, physical inspection and test drive for cars and bikes before pay, as well as home delivery of mobile phone, watches, health equipments and other gifts order, we offer our customers a low risk opportunity to try us out. As a Data Analyst, I was responsible for following KRAs. I was efficiently and effectively handling Movies, Music, books and Magazine categories. Data Analyst (Media Department)  Prepare catalog and price sheet for uploading on website. Make sure that products are uploaded on website. Also have QC for products listed.  Send e-mails to vendors / sellers regarding product, price & promotion campaign.  Send e-mail and call vendors regarding queries e.g. content missing, price mismatch etc.  Actively participate in product development task. Review new system rollouts in CMS. Send e-mail to Tech Department regarding any suggestions and feedback.  Review the task of peers.  Calling and emailing vendors for providing periodic inventory report so as to mitigate 'out of stock' orders.  Ensure that new releases titles (SKUs) are uploaded in pre-order in timely manner. If need send emails to vendors asking for product information sheet.  Mentoring Data team at various locations.  Work with different cross functional teams of Infibeam and Buildabazaar. Show less



eClinicalWorks

• United States
• Software Development
• 700 & Above Employee

• Revenue Coordinator

  • Dec 2009 - May 2010

  Ahmedabad Revenue Coordinator (Accounting & Finance Department)  Spearheaded efforts across raising invoices for clients that we receive from “Inside Sales Department”, posting of batch, following-up with US Team,  Managed tasks like sending e-mails to various department related to issues/escalations  Actively participated in periodic team meetings & other various activities and also working on various Ad-Hoc tasks relating to accounting.  Responsible for making outbound calls to clients… Show more Revenue Coordinator (Accounting & Finance Department)  Spearheaded efforts across raising invoices for clients that we receive from “Inside Sales Department”, posting of batch, following-up with US Team,  Managed tasks like sending e-mails to various department related to issues/escalations  Actively participated in periodic team meetings & other various activities and also working on various Ad-Hoc tasks relating to accounting.  Responsible for making outbound calls to clients who had question/queries regarding their invoices & also receive incoming calls from them, through VOIP.  Proficiently worked on SAGE Accounting Software.  Successfully handling backend operations for minimizing error level and enhancing productivity and implementing service strategies according to the set targets and actively involved in controlling service deliverable as per given SLAs – TAT (Turn Around Time).  Responsible for overall Internal Control and Report generation; monitored timely generation  Proficient in handling key clientele including corporate clients, contract clients and high profile clients etc  Ensured upkeep of records and proper documentation to facilitate easy retrieval of records whenever required.  Dealt efficiently and professionally with customer’s queries and complaints and resolved customer’s issues within minimum time frame to achieve total customer satisfaction.  Handled inter/intra departmental co-ordination to ensure smooth operations at all times and maintaining proper decorum & discipline by implementing & modifying the policies & procedures.  Taken onus of attending the escalated issues through email and to recover customer satisfaction level if challenged. Show less



S&P Global

• United States
• Financial Services
• 700 & Above Employee

• Subscription Specialist (Subscriptions Department)

  • Mar 2008 - Nov 2009

  Ahmedabad Area, India SNL is now part of S&P Global. The legacy businesses of SNL Financial and S&P Capital IQ were recently united to form S&P Global Market Intelligence. As S&P Global Market Intelligence, a division of S&P Global, we gather, analyze, and connect vast amounts of financial and industry data to provide unrivaled insight into the companies and markets you cover. Learn more about S&P Global Market Intelligence on www.SNL.com As subscription specialist, I was responsible for processing… Show more SNL is now part of S&P Global. The legacy businesses of SNL Financial and S&P Capital IQ were recently united to form S&P Global Market Intelligence. As S&P Global Market Intelligence, a division of S&P Global, we gather, analyze, and connect vast amounts of financial and industry data to provide unrivaled insight into the companies and markets you cover. Learn more about S&P Global Market Intelligence on www.SNL.com As subscription specialist, I was responsible for processing renewal orders in timely manner; sending invoices to billing e-mail address in stipulated SLAs; process payments on open invoices & send reconciliation reports; handling clients queries in empathic manner and perform ad-hoc tasks related to data update and cleansing in the system. KRAs: 1. Premium Renewals - Level A and B 2. Non Premium Renewals 3. New Sales Orders, Premium and Non-Premium 4. Night Report Alerts 5. Handling E-mail & phone calls of Clients and Account Managers 6. Payment Application on Invoice 7. Payment Reconciliation Reports 8. Non-Premium Payment reminders Show less



8 Teleservices Pvt. Ltd.

• Processing Team Leader

  • Oct 2006 - Feb 2008

  Ahmedabad Area, India 8 Teleservices is UK based company dealing in mobile phone connection. As Processing Team Leader ensure customer's emails, chats and phone calls are handled properly.



RUSHABH ENTERPRISES

• India
• Plastics Manufacturing
• 1 - 100 Employee

• Real Estate Consultant

  • Mar 2005 - Sep 2006

  Ahmedabad Area, India We are one stop shop for Real Estate Solutions. I am working as Real Estate Consultant and act as mediator between buyers and sellers.



HFCL Limited

• India
• Telecommunications
• 700 & Above Employee

• Floor Supervisor

  • Apr 2003 - Mar 2005

  Ahmedabad Area, India PagePoint is into the service of providing customer service for different verticals. I was working for a leading mobile operator Bharti Cellular Ltd (Airtel). As Floor Supervisor, handling inbound call center for Prepaid customer based for entire Gujarat circle. I was responsible that SLAs are maintained on daily basis; taking call escalations; doing service provisioning on IN (Intelligent Network); giving briefing and de-briefings. Adjudged “BEST EMPLOYEE” for the month of… Show more PagePoint is into the service of providing customer service for different verticals. I was working for a leading mobile operator Bharti Cellular Ltd (Airtel). As Floor Supervisor, handling inbound call center for Prepaid customer based for entire Gujarat circle. I was responsible that SLAs are maintained on daily basis; taking call escalations; doing service provisioning on IN (Intelligent Network); giving briefing and de-briefings. Adjudged “BEST EMPLOYEE” for the month of August ’03 by Pagepoint Services Pvt. Ltd, and Bharti Cellular Ltd Show less



AAHAA E-CRM PVT LTD

• Customer Care Executive

  • Mar 2002 - Oct 2002

  Ahmedabad Area, India Aahaa is domestic call center. I was taking care of inbound calls for the customers and upselling the product over chat, email, phone, customer meeting etc.



AASHNA ELECTRONICS PVT LTD

• Import / Export Executive

  • Aug 1999 - Sep 2000

  Ahmedabad Area, India We are into import of electronic products from Singapore and UAE. I was handling Import documentations and business e-mail communication with suppliers. I was looking after entire operations so as to smoothen the work processes.