Experience

Continent 8 Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• NOC Analyst

  • Sep 2023 - Present

  -Design and Implementation of Network infrastructure at the client-side based on approved projects. -Collaborate with the wider network team to implement security controls, defenses, and countermeasures to prevent internal and/or external attacks. -Making recommendations and providing technical guidance to solve business problems and improve service availability for customers. -Managing of planned maintenance and upgrade activities for DDoS mitigation platforms and firewall devices. -Escalation point for support teams in the resolution of customer service outages during DDoS attacks and other security events. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Sep 2022 - Jan 2023

  •Provided first point of contact technology and application support via telephone and electronic mail.•Redirected support requirements to the appropriate team members.•Monitored the timely closure of support calls. •Provided accurate and detailed incident management resolution.

• Technical Support Engineer

  • May 2022 - Aug 2022

  •Provided first point of contact technology and application support via telephone and electronic mail.•Redirected support requirements to the appropriate team members.•Monitored the timely closure of support calls. •Provided accurate and detailed incident management resolution.



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • May 2018 - Aug 2021

  •Experienced in 2nd level support activities and troubleshooting of IP related networks issues and tickets (Routers, switches, and Firewall) • Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates. • Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats. • Reviewed violations of computer security procedures and developed mitigation plans. • Monitored computer virus reports to determine when to update virus protection systems. • Selected appropriate intrusion detection system solutions for implementation at facilities. • Provided network support services for devices such as hubs, bridges, routers and other hardware. Show less



Jio

• India
• Telecommunications
• 700 & Above Employee

• ISP Engineer

  • Feb 2017 - Apr 2018

  • Performance monitoring of network elements of Cisco, Juniper routers & switches. • Configuration and maintenance of routers, switches & firewall. • Provide 24 x 7 Technical Supports for Reliance JIO Central NOC for various IP related issues. • Maintaining Router, Switch, VLAN & LAN WAN support. • Network up-gradation, Fault Management and Trouble Shooting. • Perform a trouble shooting in case of service impact. • Performance monitoring of network elements of Cisco, Juniper routers & switches. • Configuration and maintenance of routers, switches & firewall. • Provide 24 x 7 Technical Supports for Reliance JIO Central NOC for various IP related issues. • Maintaining Router, Switch, VLAN & LAN WAN support. • Network up-gradation, Fault Management and Trouble Shooting. • Perform a trouble shooting in case of service impact.