Wine Advisor

• Jun 2014 - Present

* Giving customer advice about wine and other products, both in person and on the telephone* Designing and dressing the window and shop for promotions and seasonal themes* Placing orders, organising deliveries and transfers, stock control* Increasing footfall and average spend in shop* En primeur sales* Tweeting about tastings, promotions and events in the shop * Giving customer advice about wine and other products, both in person and on the telephone* Designing and dressing the window and shop for promotions and seasonal themes* Placing orders, organising deliveries and transfers, stock control* Increasing footfall and average spend in shop* En primeur sales* Tweeting about tastings, promotions and events in the shop

Assistant Manager

• Aug 2013 - Apr 2014

Manager

• Jul 2011 - Apr 2013

• Giving customer advice about wine and other products, both in person and on the telephone• Designing and dressing the window and shop for promotions and seasonal themes• Keeping record of sales, discounts, and returns, general shop administration/paperwork, keeping the shop tidy, clean and in good order• Placing orders, organising deliveries and transfers, stock control* Increasing footfall and average spend in shop* Being responsible for my assistant manager, stock, and the security and safety of my shop* Tweeting about tastings, promotions and events in the shopAchievements:• Expanded my wine knowledge• Gained confidence in my abilities as a manager, wine knowledge and customer service skills• Learnt about the wine trade, management, and retail in general