Rupen Singh Philloura
Director of Terminal Operations, Customer Service & AOCC at Miami International Airport- Claim this Profile
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Hindi Native or bilingual proficiency
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Urdu Limited working proficiency
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Punjabi Professional working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Sam A.
It is always a pleasure working with Rupen. He is not only sharp and knowledgeable, but also possess a superior ability to communicate. His attention to detail is reflected in both his day-to-day and long-term commitments. He is dependable, is able to work as part of a team and independent of significant direction. Rupen can take broad swathes of an idea and deliver on target. I look forward to engaging with Rupen in any endeavor he should choose.
Sam A.
It is always a pleasure working with Rupen. He is not only sharp and knowledgeable, but also possess a superior ability to communicate. His attention to detail is reflected in both his day-to-day and long-term commitments. He is dependable, is able to work as part of a team and independent of significant direction. Rupen can take broad swathes of an idea and deliver on target. I look forward to engaging with Rupen in any endeavor he should choose.
Sam A.
It is always a pleasure working with Rupen. He is not only sharp and knowledgeable, but also possess a superior ability to communicate. His attention to detail is reflected in both his day-to-day and long-term commitments. He is dependable, is able to work as part of a team and independent of significant direction. Rupen can take broad swathes of an idea and deliver on target. I look forward to engaging with Rupen in any endeavor he should choose.
Sam A.
It is always a pleasure working with Rupen. He is not only sharp and knowledgeable, but also possess a superior ability to communicate. His attention to detail is reflected in both his day-to-day and long-term commitments. He is dependable, is able to work as part of a team and independent of significant direction. Rupen can take broad swathes of an idea and deliver on target. I look forward to engaging with Rupen in any endeavor he should choose.
Credentials
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Blue Lightning Initiative - Human Trafficking
Miami-Dade CountyJan, 2021- Nov, 2024 -
ICS 100 200 300 400 700
FEMAJun, 2012- Nov, 2024
Experience
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Miami International Airport
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United States
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Airlines and Aviation
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1 - 100 Employee
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Director of Terminal Operations, Customer Service & AOCC
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Apr 2020 - Present
Leading Miami International Airport through the Covid-19 pandemic. Worked closely with ACI World for an airport health accreditation. MIA was the second Airport in North America to attain the Health Accreditation. Responsible for directing, coordinating, and supervising the Terminal Operations Department. An extensive staff of approximately 200 employees. Developing customer service initiatives to enhance and create a seamless passenger experience. Coordinating work with Federal… Show more Leading Miami International Airport through the Covid-19 pandemic. Worked closely with ACI World for an airport health accreditation. MIA was the second Airport in North America to attain the Health Accreditation. Responsible for directing, coordinating, and supervising the Terminal Operations Department. An extensive staff of approximately 200 employees. Developing customer service initiatives to enhance and create a seamless passenger experience. Coordinating work with Federal Agencies, Unions and Airline Station Managers. Overseeing the 24x7 operation of Airport Operations Control Center (AOCC). Identifying budgetary needs and streamlining processes. Directing building management activities. Administering operation of Lost & Found. Show less Leading Miami International Airport through the Covid-19 pandemic. Worked closely with ACI World for an airport health accreditation. MIA was the second Airport in North America to attain the Health Accreditation. Responsible for directing, coordinating, and supervising the Terminal Operations Department. An extensive staff of approximately 200 employees. Developing customer service initiatives to enhance and create a seamless passenger experience. Coordinating work with Federal… Show more Leading Miami International Airport through the Covid-19 pandemic. Worked closely with ACI World for an airport health accreditation. MIA was the second Airport in North America to attain the Health Accreditation. Responsible for directing, coordinating, and supervising the Terminal Operations Department. An extensive staff of approximately 200 employees. Developing customer service initiatives to enhance and create a seamless passenger experience. Coordinating work with Federal Agencies, Unions and Airline Station Managers. Overseeing the 24x7 operation of Airport Operations Control Center (AOCC). Identifying budgetary needs and streamlining processes. Directing building management activities. Administering operation of Lost & Found. Show less
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Airport Groupe
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United States
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Aviation & Aerospace
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1 - 100 Employee
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Principal
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Feb 2018 - Feb 2021
Aug 2019: Speaker at the Asian Airport Development Summit in India. May 2019: Speaker at Aviation Festival Americas, Miami. May 2019: “Panelist and Speaker” for GALF. The Global Airport Leader’s Forum was held in Dubai where the topics range from AI, Innovation, Technology Solutions, Aviation Security, Future of Airports and ATC. I spoke about AI & the future of Airport Security with a distinguished panel from Microsoft, Smiths Detection, IDEMIA, and Munich Airport. Feb… Show more Aug 2019: Speaker at the Asian Airport Development Summit in India. May 2019: Speaker at Aviation Festival Americas, Miami. May 2019: “Panelist and Speaker” for GALF. The Global Airport Leader’s Forum was held in Dubai where the topics range from AI, Innovation, Technology Solutions, Aviation Security, Future of Airports and ATC. I spoke about AI & the future of Airport Security with a distinguished panel from Microsoft, Smiths Detection, IDEMIA, and Munich Airport. Feb 2019: ”Speaker at GIAS 2019 in Dubai.” The Global Investment in Aviation Summit is a powerhouse of experts who dictate the future development of aviation projects across the globe. They bring innovation, technology, capital, infrastructure, and education to the aviation community. Airport Groupe is a consulting Agency which specializes in airport operations optimization. Our Team of experts bring decades of hands-on experience and in-depth knowledge of airport operations. We provide expertise for small, medium and large hub airports inclusive of: Airside Landside Terminal Safety & Security Airport IT Solutions Ground Transportation Public Relations With the ever changing airport-scape our Team stays informed on latest technologies which can be applied to various processes within your operation, resulting in efficiency. Show less Aug 2019: Speaker at the Asian Airport Development Summit in India. May 2019: Speaker at Aviation Festival Americas, Miami. May 2019: “Panelist and Speaker” for GALF. The Global Airport Leader’s Forum was held in Dubai where the topics range from AI, Innovation, Technology Solutions, Aviation Security, Future of Airports and ATC. I spoke about AI & the future of Airport Security with a distinguished panel from Microsoft, Smiths Detection, IDEMIA, and Munich Airport. Feb… Show more Aug 2019: Speaker at the Asian Airport Development Summit in India. May 2019: Speaker at Aviation Festival Americas, Miami. May 2019: “Panelist and Speaker” for GALF. The Global Airport Leader’s Forum was held in Dubai where the topics range from AI, Innovation, Technology Solutions, Aviation Security, Future of Airports and ATC. I spoke about AI & the future of Airport Security with a distinguished panel from Microsoft, Smiths Detection, IDEMIA, and Munich Airport. Feb 2019: ”Speaker at GIAS 2019 in Dubai.” The Global Investment in Aviation Summit is a powerhouse of experts who dictate the future development of aviation projects across the globe. They bring innovation, technology, capital, infrastructure, and education to the aviation community. Airport Groupe is a consulting Agency which specializes in airport operations optimization. Our Team of experts bring decades of hands-on experience and in-depth knowledge of airport operations. We provide expertise for small, medium and large hub airports inclusive of: Airside Landside Terminal Safety & Security Airport IT Solutions Ground Transportation Public Relations With the ever changing airport-scape our Team stays informed on latest technologies which can be applied to various processes within your operation, resulting in efficiency. Show less
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AiX Airport Intelligence Metrics
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United States
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Airlines and Aviation
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CEO + Founder
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Feb 2019 - Mar 2020
Airport Intelligence Metrics (AiX) is a SaaS. AiX is an airport-specific, cloud-based software platform that interprets complex data and transposes it into user-friendly, visual displays for real-time and future predictive passenger traffic. AiX developed the Alexa skills bot ‘Aero’ for audible reporting and incident notification. AiX was the first-to-market company to apply robotics process automation technology in the aviation sector. AiX is designed to provide… Show more Airport Intelligence Metrics (AiX) is a SaaS. AiX is an airport-specific, cloud-based software platform that interprets complex data and transposes it into user-friendly, visual displays for real-time and future predictive passenger traffic. AiX developed the Alexa skills bot ‘Aero’ for audible reporting and incident notification. AiX was the first-to-market company to apply robotics process automation technology in the aviation sector. AiX is designed to provide easy-to-understand, critical data to airport executives for timely decision making and scheduling. Build various demos of Incident Notification and Incident Reporting system for dnata with Emirates. The cutting edge technology used extensive RPA skills. Created “chat bots” within AiX for reporting. Show less Airport Intelligence Metrics (AiX) is a SaaS. AiX is an airport-specific, cloud-based software platform that interprets complex data and transposes it into user-friendly, visual displays for real-time and future predictive passenger traffic. AiX developed the Alexa skills bot ‘Aero’ for audible reporting and incident notification. AiX was the first-to-market company to apply robotics process automation technology in the aviation sector. AiX is designed to provide… Show more Airport Intelligence Metrics (AiX) is a SaaS. AiX is an airport-specific, cloud-based software platform that interprets complex data and transposes it into user-friendly, visual displays for real-time and future predictive passenger traffic. AiX developed the Alexa skills bot ‘Aero’ for audible reporting and incident notification. AiX was the first-to-market company to apply robotics process automation technology in the aviation sector. AiX is designed to provide easy-to-understand, critical data to airport executives for timely decision making and scheduling. Build various demos of Incident Notification and Incident Reporting system for dnata with Emirates. The cutting edge technology used extensive RPA skills. Created “chat bots” within AiX for reporting. Show less
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San Francisco International Airport
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United States
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Airlines and Aviation
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500 - 600 Employee
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General Manager | Airport Services, Operations & Security
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Feb 2017 - Oct 2017
As the principal representative of the Airport Director, the Airport General Manager oversees all Airport activities and, as directed, is responsible for coordination of all Airport divisions/sections. In the absence of more senior management, the Airport Duty Manager assumes responsibility for the function, operations and physical maintenance of the entire Airport complex and represents Airport management during emergencies 24 hours per day. KSFO is a Category X airport. It… Show more As the principal representative of the Airport Director, the Airport General Manager oversees all Airport activities and, as directed, is responsible for coordination of all Airport divisions/sections. In the absence of more senior management, the Airport Duty Manager assumes responsibility for the function, operations and physical maintenance of the entire Airport complex and represents Airport management during emergencies 24 hours per day. KSFO is a Category X airport. It handles 55 million passengers annually, with 1500 flights operations per day, and approximately 140,000 passengers daily. Conducts briefings with senior staff and shift briefings with department management. Directs the use of communications tools Passur and Everbridge to provide routine and emergency information to stakeholders. Responds and manages the airport facility including the Emergency Operations Center during emergencies. Coordinates routine and non-routine situations requiring the cooperation of federal, state, and local agencies. Acts as the airport media spokesperson during off hours. Responds, assess and fixes security issues to prevent violations and fines as related to Code of Federal Regulations 1540-1542. Monitors and approves the common-use equipment including gates, jet bridges, ticket counters, baggage handling systems, and carousels. Monitors the efficiency of security checkpoint lines, passenger screening equipment, queuing systems, and checked baggage equipment to support the airport’s goals and customer service expectations. Manages the tarmac delay program to ensure compliance with Federal guidelines by interacting with FAA and airlines to provide alternative gates, parking and services. Also monitors grounds transportation activities. Works closely with the SF Police Department, Security Operations Center, security vendors, and TSA to ensure compliance. Manages incidents and events which might threaten the airport. Show less As the principal representative of the Airport Director, the Airport General Manager oversees all Airport activities and, as directed, is responsible for coordination of all Airport divisions/sections. In the absence of more senior management, the Airport Duty Manager assumes responsibility for the function, operations and physical maintenance of the entire Airport complex and represents Airport management during emergencies 24 hours per day. KSFO is a Category X airport. It… Show more As the principal representative of the Airport Director, the Airport General Manager oversees all Airport activities and, as directed, is responsible for coordination of all Airport divisions/sections. In the absence of more senior management, the Airport Duty Manager assumes responsibility for the function, operations and physical maintenance of the entire Airport complex and represents Airport management during emergencies 24 hours per day. KSFO is a Category X airport. It handles 55 million passengers annually, with 1500 flights operations per day, and approximately 140,000 passengers daily. Conducts briefings with senior staff and shift briefings with department management. Directs the use of communications tools Passur and Everbridge to provide routine and emergency information to stakeholders. Responds and manages the airport facility including the Emergency Operations Center during emergencies. Coordinates routine and non-routine situations requiring the cooperation of federal, state, and local agencies. Acts as the airport media spokesperson during off hours. Responds, assess and fixes security issues to prevent violations and fines as related to Code of Federal Regulations 1540-1542. Monitors and approves the common-use equipment including gates, jet bridges, ticket counters, baggage handling systems, and carousels. Monitors the efficiency of security checkpoint lines, passenger screening equipment, queuing systems, and checked baggage equipment to support the airport’s goals and customer service expectations. Manages the tarmac delay program to ensure compliance with Federal guidelines by interacting with FAA and airlines to provide alternative gates, parking and services. Also monitors grounds transportation activities. Works closely with the SF Police Department, Security Operations Center, security vendors, and TSA to ensure compliance. Manages incidents and events which might threaten the airport. Show less
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BRAINFORCE Switzerland - Interim Management & Consulting
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Switzerland
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Business Consulting and Services
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1 - 100 Employee
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Aviation Consultant
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Dec 2015 - Dec 2016
BRAINFORCE AG, headquartered in Zurich, Switzerland, is the leading provider of Interim Management Services in Europe with subsidiaries in Germany, Austria, Russia, South Africa, Thailand, Hong Kong and China. The international BRAINFORCE M.A.S.T.E.R.3-Pool® contains carefully selected and specialized interim managers and project managers with many years of industry-critical professional experience, who can be deployed at short notice: A senior manager within a few days put in place for a… Show more BRAINFORCE AG, headquartered in Zurich, Switzerland, is the leading provider of Interim Management Services in Europe with subsidiaries in Germany, Austria, Russia, South Africa, Thailand, Hong Kong and China. The international BRAINFORCE M.A.S.T.E.R.3-Pool® contains carefully selected and specialized interim managers and project managers with many years of industry-critical professional experience, who can be deployed at short notice: A senior manager within a few days put in place for a contract period for typically 6-12 months or longer with a large flexibility on workload. All Interim Managers are entrepreneurial personalities with a proven track record of managing people effectively and achieving results. Show less BRAINFORCE AG, headquartered in Zurich, Switzerland, is the leading provider of Interim Management Services in Europe with subsidiaries in Germany, Austria, Russia, South Africa, Thailand, Hong Kong and China. The international BRAINFORCE M.A.S.T.E.R.3-Pool® contains carefully selected and specialized interim managers and project managers with many years of industry-critical professional experience, who can be deployed at short notice: A senior manager within a few days put in place for a… Show more BRAINFORCE AG, headquartered in Zurich, Switzerland, is the leading provider of Interim Management Services in Europe with subsidiaries in Germany, Austria, Russia, South Africa, Thailand, Hong Kong and China. The international BRAINFORCE M.A.S.T.E.R.3-Pool® contains carefully selected and specialized interim managers and project managers with many years of industry-critical professional experience, who can be deployed at short notice: A senior manager within a few days put in place for a contract period for typically 6-12 months or longer with a large flexibility on workload. All Interim Managers are entrepreneurial personalities with a proven track record of managing people effectively and achieving results. Show less
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Tampa International Airport (TPA)
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United States
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Airlines and Aviation
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200 - 300 Employee
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Assistant Director of Operations
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Apr 2007 - Apr 2015
Administers and enforces policies and procedures in order to maintain a current FAA airport operating certificate. Issue NOTAMS (notice to airmen) on airport status and disseminate system wide. To meet FAA compliance conducts visual Inspections of airport facilities, including runways, taxiways, ramps, apron areas, signage, airfield lighting, gate positions and AOA perimeter. Respond to and help manage any and all emergency situations, such as fuel spills, aircraft alerts, issues which… Show more Administers and enforces policies and procedures in order to maintain a current FAA airport operating certificate. Issue NOTAMS (notice to airmen) on airport status and disseminate system wide. To meet FAA compliance conducts visual Inspections of airport facilities, including runways, taxiways, ramps, apron areas, signage, airfield lighting, gate positions and AOA perimeter. Respond to and help manage any and all emergency situations, such as fuel spills, aircraft alerts, issues which threaten the security of the airport, customer/tenant complaints. Coordinate safety, security and (ARFF) aircraft rescue and fire-fighting efforts. Mitigate wildlife and ensure compliance with the FAA approved comprehensive wildlife management plan. Coordinate and manage any AOA maintenance, inclusive of painting, preventative maintenance for lights or pavement and or any emergency repair. Monitor terminal activities and of all airport facilities, including all 4 concourses, baggage belts, people moving devices, terminal buildings, roadway, garages and flight information displays. Coordinate per use gates and charter scheduling. Monitor the arrival of international traffic in the FIS (Federal Inspection Service). Inspect the area to make sure it is sterile and coordinate the operation along with Customs, Immigration, Airline and in-house personnel. Coordinate per use gate/hardstand parking activity for airlines or ad hoc charters. Creating spreadsheets with various data analysis on a daily and weekly basis to present to the Executive Committee.
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International Terminal Manager
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Oct 2012 - Mar 2015
Aviation stakeholder and quality manager. The main liaison between the airport and all other tenants, inclusive of airlines, immigration, customs, concessions, food & beverage, ground handlers and all other vendors. Responsible to create a cohesive environment for all stakeholders to get involved, stay involved, and create a serene atmosphere for the customer. Keeps the airport goals and vision on target with all tenants. Spearheads monthly stakeholders meetings to provide a conduit of… Show more Aviation stakeholder and quality manager. The main liaison between the airport and all other tenants, inclusive of airlines, immigration, customs, concessions, food & beverage, ground handlers and all other vendors. Responsible to create a cohesive environment for all stakeholders to get involved, stay involved, and create a serene atmosphere for the customer. Keeps the airport goals and vision on target with all tenants. Spearheads monthly stakeholders meetings to provide a conduit of information along with presentations. Enhance the ASQ (airport service quality) ratings.
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Airport Operations Specialist
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Apr 2001 - Apr 2007
A training position in the airport operations environment. Gained expertise by rotating through all departments of the Aviation Authority to better understand the role of the functions of each towards the operation of an airport. Assigned to the Properties & Contracts Department for an extended period of time. Acted at the DBE (Disadvantage Business Enterprise) Manager during an interim period. This position was responsible to screen and qualify companies to do business with the aviation… Show more A training position in the airport operations environment. Gained expertise by rotating through all departments of the Aviation Authority to better understand the role of the functions of each towards the operation of an airport. Assigned to the Properties & Contracts Department for an extended period of time. Acted at the DBE (Disadvantage Business Enterprise) Manager during an interim period. This position was responsible to screen and qualify companies to do business with the aviation authority. Created a market analysis for billboard advertising in the airport. After 2 years of internships through various departments started working in Airport Operations and applying the knowledge and contacts.
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Manager, Disadvantage Business Enterprise (DBE)
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Oct 2003 - Jun 2004
Manager for the DBE program while a nationwide search was being conducted for a Director. The position was responsible for the qualification of companies which met the legal requirements by checking all the submitted paperwork and conducting site visits to the organization. A firm which would qualify was then allowed to bid on airport construction projects. Sat on RFQ committees to rate various bidders on airport related projects.
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Swissport
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Switzerland
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Airlines and Aviation
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700 & Above Employee
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Customer Service Supervisor
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Aug 1999 - Oct 2000
Providing passenger service and check-in for International Charter Airlines. In charge of flight close-outs for dispatcher and pilots. Responsible for flight turnaround time from inbound to outbound, and aircraft boarding. Awarded Employee of the month for June 2000. Providing passenger service and check-in for International Charter Airlines. In charge of flight close-outs for dispatcher and pilots. Responsible for flight turnaround time from inbound to outbound, and aircraft boarding. Awarded Employee of the month for June 2000.
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Customer Service Representative
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Apr 1998 - Nov 1999
Provided Ticketing and Reservation for domestic & international travel. Verification of documentation. Worked on SABRE (Semi-Automated Business Research Environment) systems for reservations. Provided Ticketing and Reservation for domestic & international travel. Verification of documentation. Worked on SABRE (Semi-Automated Business Research Environment) systems for reservations.
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Education
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1993 - 1999
Embry-Riddle Aeronautical University
Bachelor of Science (B.Sc.), Business Administration, Management and Operations -
1991 - 1993
Shenendehowa Central School District
High School Diploma, 11-12 -
1981 - 1991
Bishop Cotton School, India
primary education
Community
