Sales Executive

• Jul 2023 - Present

Guest Relation Executive

• Dec 2022 - Jul 2023

Spa Supervisor- Front Office Department

• Jul 2022 - Oct 2022

Guest Relation Executive

• Aug 2019 - May 2022

1. To review guest arrival lists to offer a warm greeting. 2. Tend to distinguished visitors (such as VIPs) and respond to their questions. 3. Assist with the preparation of welcome folders with material (e.g. service menus, area descriptions) 4. Promote services and provide information about amenities, the neighbourhood, and venues. 5. Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) 6.Address customer complaints and, if necessary, escalate to the Guest Relations Manager. Log information in the logbook on a daily basis. 7. Assure that health and quality standards are met. Show less

Customer Service Executive

• Nov 2017 - Jun 2019

1. Answer phone calls in a more professional manner and provide information about products and services as required by the callers 2. Responsible for taking or cancelling orders, and obtaining details of customer complaints 3. Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments 4.Process orders, applications, and forms 5. Render administrative support to other customer care team members when the need arises, or as instructed 6. Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly 7. Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company 8. Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark 9. Identify tasks critical to keeping customer satisfaction levels in check 10. Network with various departments and groups that are involved in customer support, orders, and processing Show less