Experience

PromoKap IT Solutions Pvt Ltd

• Information Technology & Services
• 1 - 100 Employee

• Sales Manager - Business Consulting Practice

  • Jan 2010 - Present

  Promokap is an India based business consulting and software development company that focuses on highly qualitative, timely delivered and cost-effective business transformation services. With a rich and varied experience in the realms of business consulting and offshore software development, Promokap is poised to ensure we provide solutions that give your business an edge over your competitors. Our global software and business consulting models makes sure we deliver maximum targeted results. PromoKap’s Services: Business Consulting • Incubation of HR Department for new startups • Change Management • Process Design & Implementation • Organization climate survey & analysis • Organization restructuring Training & Development • Technology : Java, J2ee, DotNet, Websphere, LifeRay, MS Sharepoint. • Functional: HRM, Finance & Accounting, Operations • Domain: Services, BFSI, Telecom, SCM • Behavioral: Personality Development, Positive Attitude, Leadership Development, Management development Program. • SoftSkills: Presentation Skills, Spoken English, US accent & Neutralization, UK accent & Neutralization. • Management: Financial Management for non finance, HRM, Delivery Management, Project Management, Program Management, Practice Management, Process Management. IT Services & Consulting Understanding that all transformation initiatives have roots within IT, PromoKap has built a strong development team that works with our customers across a multitude of service offerings including: • Portal design, implementation and Migration o Liferay o Websphere o Sharepoint o Joomla • Consulting services o Technology specific onsite on the job enrichment o Staff augmentation (contract staffing) • IT Project Management • Offshore IT Development



Country wide financial solution India ltd

• Process Trainer

  • Mar 2008 - Sep 2008

  Training the new joinees regarding the process and giving them time to time feed back and also updating the team with the time to time feedback about the process Training the new joinees regarding the process and giving them time to time feed back and also updating the team with the time to time feedback about the process



HSBC HDPI

• Customer Services Representative

  • Jan 2005 - Sep 2007

  Taking care of the Daily volumes and achieving the set target Taking care of the team in the absence of the team leader as team co-ordinator As a process specialist I use to cross training the staff to create contingency. Monitoring performance of the trainee and discussing the performance level from time to time to attain the BAU. Re-migrated the process to collate amended the procedures and made it more simple which was approved by business area. Monitoring the queue from time to time. Assigning specific target to the operators and motivating them to achieve the same.